My task is to help Type a Flight travel agency to make their things easier, for example to make a computerized database for them so it will be easier for them to find customer records/details.

Authors Avatar

AO2a

Introduction

Type a Flight is a Warrington based travel agency which was established in 1995. It has approximately 500 customers and 10 employees. Type a Flight has a small shop which is situated in the center of Warrington in the midst of other small stores. Inside the shop the workers sit behind one long desk in a straight row. They have a phone line system which they use to communicate with the customers. Behind them are around 6 filing cabinets containing the details of all 500 or so customers which are arranged in alphabetical order. Every time a customer phones the member of staff taking the call gets out of his chair and looks through the cabinet to find the customers details. This procedure requires a lot of man work and is also very time consuming.  

My task is to help Type a Flight travel agency to make their things easier, for example to make a computerized database for them so it will be easier for them to find customer records/details. A database would also be easier to make a booking because if they had filing cabinets then it would be very time consuming in finding the person’s flight or details. This could result in upsetting the customer or even losing the customer.  Furthermore if they had a database they will have more customers because they will be able to work more efficiently.  

 

Currently all the letters are being written by hand. This takes a lot of time and the employers find it really difficult. The solution I had to this problem was that to make templates letters so that they don’t lose any time and they can post it to the customers house so that it saves their time and also doesn’t waste the staff time in writing the letters by hand.

Join now!

Research

I have looked at one database which is called Type of Flight. It has things like if you already signed up or if not then you can register but only staff can use this database. Also it has things such as if you are recommended by a friend and if you want to recommend a friend.

Database: Type a flight        

Comment:

I looked at a switchboard called “Type of flight” and the logo is situated in the middle of the page. It has various buttons such as Enter ID, Search ...

This is a preview of the whole essay