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Organizational Communication in the Internet Age.

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Introduction

Organizational Communication in the Internet Age Introduction Today is 21 century, is the computer and Internet age, I choice this topic because effective communication is critical for both managerial and organizational success, and want to understanding how these advanced technology can improved organizational communication, and are possible that Internet communication will replace the traditional communication in an organization? Communication effective is most important to a successful organization, research show that employee satisfaction with organizational communication was positively and significantly correlated with both job satisfaction and performance. ((Jaasma, M, A & Koper, R, J, 1999) Perceptual Process Model of Communication Communicating is not simple, in communication model, sender encoding the message, through communication media send to receiver, receiver decodes the message and creating meaning, and have feedback to the sender, this is a loop, many factors can cause misunderstanding, such as encoding and decoding may cause misunderstanding because both sender and receiver have different meaning of the message, choice of right media also very important, and in communication process, noise also should be consider, it include speech impairment, equipment problem, poor hearing and eyesight and so on. ...read more.

Middle

describe to stranger. (Kreitner & Kinicki, 2001) Nonverbal communication include use time or space, distance between persons, dress, body language, eye contact and so on. Organization's employee also need have good listening skill, especially in sales, customer service or management, manager spend a great deal of time listening to others. Poor listeners use this information-processing gap to daydream and think about other things that can cause missing important message. To improve listening skill, employees can cultivating good habits when listening, that include give the speaker full attention, eye contact, and so on, and avoid bat habit those include tends to daydream, do not take notes and so on. Communication Distortion between Managers and Employees Managers also need to know when an employee report to him/her, the employee may modifies the content of message because of workplace politics, a desire to manager impressions or fear of how manager will response the message. Managers can reduce communication distortion by de-emphasize power differences between themselves and their subordinates, enhance trust, encourage staff feedback by conducting smaller, more informal meetings, establish performance goals that encourage employees to focus on problems rather than personalities, and encouraging dialogue those opposing viewpoint. ...read more.

Conclusion

But some disadvantages of using email to communicate are included: unsafely, email overload, less face-to-face communications, only can deal with routine activities. Videoconferencing Use video and audio links along with computers to enable people located at different located at different locations to see, hear and talk with one another. Some organization use videoconferencing have a meeting with someone who cannot participate the meeting. Collaborative Computing and Telecommuting Using computer software and hardware to help people work better together, include messaging and e-mail system, electronic whiteboard, calendar management, videoconferencing, computer teleconferencing and so on. Computerized Internet communication cannot replace the traditional communication Effective choice of medium to communicate that means choice communicate media depends on the complexity of managerial problem or situation. Low-complexity situation are routine, predictable, can use Internet communication. High-complexity situation such as reorganized, employee reduction, are ambiguous, unpredictable, and often emotionally laden, should use traditional communication such as face-to-face communication. Conclusion: In today's environment, technology allows organization have more choice to communicate more effect and efficient, but Internet communication cannot replace the traditional communication media, which communication media that organization choice should depends on the problem and situation. ...read more.

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