• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Provide a detailed analysis of the impact of ICT on internal and external communication of the business.

Extracts from this document...

Introduction

C3 Provide a detailed analysis of the impact of ICT on internal and external communication of the business. Marks and Spencer need to communicate with a range of individual and organisations including customers, their suppliers, as well as their own employees. Marks and Spencer business rely on modern technology to communicate. The new methods make communication more versatile, more targeted, more reliable, quicker and more convenient. Nowadays technology has made many changes to businesses, for example the internet is world-wide network of computer systems. The Internet can be used to send e-mails to another user and also messages can be received. Without this modern technology communication will not be so effective. This has had a huge impact in businesses including M&S, which will be describe later. ...read more.

Middle

E-mail can be sent amongst staff so that they can understand what to do at what time. Face-to-face is used in conversation or to make presentation in Marks and Spencer. Used to make suggestions and request and to carry out briefings. Users need to adopt the correct tone and to be familiar with the content of the message. Memos are used between staff. Memos are intend to be informal between colleagues. The messages are kept to the point and ere very brief. In Marks and Spencer memos are put into staffs pigeon hole which clearly explains them what should they do. The advantages of memos are, they are quick and strait to the point. The disadvantages are they can get lost and also the message might not be read. ...read more.

Conclusion

Communication may be one-to-one, a person sending private message to another person, or one to many, in which one person sends a message to many people connected to the network. The advantages of e-mail are the same message can be sent immediately to many people, fast and efficient, complete files can be sent/downloaded with any message. The disadvantages are can result in junk --mail where the wrong people receive the message, no face-to-face or verbal contact with business colleagues. The impact of ICT on internal and external communication in Marks and Spencer Internal Better management information possibly leading to more effective control and decision making. Greater use of electronic media. Quick dissemination of information, e.g. through e-mail. Less reliance on face-to-face meetings. Effect on management. Effect on staff e.g. fewer staff needed amount of training required. External Level of customer satisfaction Impact of junk mail Relations with suppliers Speed of response to enquiries Quick access to centrally help information through database ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. Internal and external methods of communications for Marks and Spencer's.

    want to send like a copy of a letter but you want to keep the original so you send it through the fax machine but the person you are sending to also has to have a fax machine other wise the process will not work.

  2. ICT Systems in Everyday Life: Your Local Community

    The majority have been installed in retail outlets like convenience stores, newsagents and petrol stations and the remainder in leisure outlets such as pubs, clubs and hotels. Like them, we could benefit from: * Direct Commission from every Cash Withdrawal.

  1. The Impact of ICT on society.

    recently imposed plans to sue companies which have put forward plans to sue companies and make sure they can't over charge people for using their services. Mobile phones have also been blamed for adding top the so called "big brother" society as mobile phones are able to be tracked within

  2. OCR GCSE Business & Communication Task 7 Report

    Moral Issues: To satisfy customer's moral standards I had to insure completed registrations forms were protected and secured to further protect customer's needs. Our data also needs to be handled with sensitivity and respect to enable customer satisfaction. I had to also be careful not to incorporate any client information into promotion pieces, such as junk mail or leaflets.

  1. Report On Communication Systems To the Board of Directors of Cadburys

    I have given a number of recommendations and in particular I feel that Tele-conferencing facility should be a priority. I therefore recommend that Managing director and the Board of Directors should keep in constant contact with each other, and

  2. BAA Internal & external communication channels.

    * To fulfil legal requirements; for example BAA must publish an annual report and accounts for shareholders. * To present statistical information. * To recommend changes within the organisation. Memorandum - often shortened to 'memo' this is an informal written document which is frequently used within BAA.

  1. Free essay

    Business communication review. A group of friends and I have decided to make a ...

    This means if a business was to advertise their products it would be hard to make a decent advertisement on radio as you would only hear about the product. Furthermore, radio communication tends not to have strong signals and a person can easily encounter interruptions in comparison to an internet connection.

  2. BUSINESS COMMUNICATION

    A lack of security such as passwords may enable people to access important documents or information e.g. credit card details. 5. If server breaks down, e-mails can not be sent or received. 6. E-mails which exceed the file size may not be sent (depends on account they are with e.g.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work