• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Provide a detailed analysis of the impact of ICT on internal and external communication of the business.

Extracts from this document...


C3 Provide a detailed analysis of the impact of ICT on internal and external communication of the business. Marks and Spencer need to communicate with a range of individual and organisations including customers, their suppliers, as well as their own employees. Marks and Spencer business rely on modern technology to communicate. The new methods make communication more versatile, more targeted, more reliable, quicker and more convenient. Nowadays technology has made many changes to businesses, for example the internet is world-wide network of computer systems. The Internet can be used to send e-mails to another user and also messages can be received. Without this modern technology communication will not be so effective. This has had a huge impact in businesses including M&S, which will be describe later. ...read more.


E-mail can be sent amongst staff so that they can understand what to do at what time. Face-to-face is used in conversation or to make presentation in Marks and Spencer. Used to make suggestions and request and to carry out briefings. Users need to adopt the correct tone and to be familiar with the content of the message. Memos are used between staff. Memos are intend to be informal between colleagues. The messages are kept to the point and ere very brief. In Marks and Spencer memos are put into staffs pigeon hole which clearly explains them what should they do. The advantages of memos are, they are quick and strait to the point. The disadvantages are they can get lost and also the message might not be read. ...read more.


Communication may be one-to-one, a person sending private message to another person, or one to many, in which one person sends a message to many people connected to the network. The advantages of e-mail are the same message can be sent immediately to many people, fast and efficient, complete files can be sent/downloaded with any message. The disadvantages are can result in junk --mail where the wrong people receive the message, no face-to-face or verbal contact with business colleagues. The impact of ICT on internal and external communication in Marks and Spencer Internal Better management information possibly leading to more effective control and decision making. Greater use of electronic media. Quick dissemination of information, e.g. through e-mail. Less reliance on face-to-face meetings. Effect on management. Effect on staff e.g. fewer staff needed amount of training required. External Level of customer satisfaction Impact of junk mail Relations with suppliers Speed of response to enquiries Quick access to centrally help information through database ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. The Impact of ICT on society.

    Home Telephones Home telephones have improved a little but not nearly at the rate of mobiles. Though people in the United Kingdom are still more likely to have a house phone than a mobile, most are still generally bland and just the facility to call people.

  2. Internal and external methods of communications for Marks and Spencer's.

    If I decide to type, then it's ICT. The use of a telephone: There is no ICT involved as you are talking to the person direct although you can't see them. This is known as verbal communication. The use of advertising: They have recently been advertising the new David Beckham

  1. OCR GCSE Business & Communication Task 7 Report

    This insures safety for the employee's files and improves a professional image of the business. Social Issues: In order to socially please customers I had to insure my registration form offered clear instructions and relevant questions. I had to also make sure spaces left from questions were suitable for answers.

  2. Free essay

    Business communication review. A group of friends and I have decided to make a ...

    Letters have been used for a long portion of time however they are slowly being replace by email. Letters have the advantage of not needing internet connection as well as the fact you can't get viruses from them. Furthermore, you can send products to the recipient for example 'free samples' where as you are unable to do via email.

  1. using ICT to communicate

    Everything above in italics is given in more depth throughout the brochure. On the back page of the brochure they have given a bit of information about the bank abbey and they have given different ways you can contact the bank e.g.

  2. Nokia Communications - Internal Communications.

    Fax This is where someone rights like a message like a memo but instead of bringing it there they just have to simply put it in the machine and type the number and wait for a few second and there it goes to the other person: * Records are kept

  1. Critical Path Analysis

    activity as I find that two people, working from the outset, on a certain activity, are often counter productive. People can have differing ideas and methods of doing some activities, this could result in an inconsistent site design. A Register suitable domain name - A domain needs to be registered

  2. Bussines and Communication Systems

    Section 3a: Primary research & Secondary Research (Various ways of communicating used in the methods of research) Primary and Secondary research are the difference in conducting the research. Market research is the collection of information or data to better understand what is happening in the market place.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work