Specification The task that I am going to provide a solution for is to produce a computerised quotation system for TD Insurances

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Neelam Patel        12F        ICT Coursework

SPECIFICATION

The task that I am going to provide a solution for is to produce a computerised quotation system for TD Insurances.

EXISTING SYSTEM:

TD Insurances is a small business providing insurance for cars, run by Thomas Davidson. He started the business one year ago after being made redundant as a factory worker assembling car parts. He has used his knowledge from his previous job and gradually built up his business although he has no employees working for him at the moment. However his wife helps him with the paperwork when she can. Thomas works full- time from his home study, which is located in the heart of Streatham.

In the past year Thomas has had a lot of experience dealing with customers and clients. He now has a number of devoted customers who frequently contact him when the renewal for their car insurance is due. Thomas usually interacts with his customers over the phone from his study; sometimes however he does conduct business at the home of his customer to their convenience.

When Thomas finds an interested client he firstly explains to the client everything that is involved in the policy. In order for Thomas to calculate the insurance quote, he uses a calculator, a record of tables with the insurance ratings and his diary where he notes all the information down.

Thomas’ insurance ratings show a different variety of things the first table is the insurance group, which shows the basic cost for a car depending on the car’s price and power. The more expensive and powerful the car, higher the basic cost. Thomas then adjusts the basic by multiplying by various factors, which could affect the insurance. Age is also a factor, the older the driver is, and the less they are considered as a risk. Sex is also a factor; a female is considered as a less of a risk than males. The area you live in is also a criteria which Thomas considers before issuing an insurance quote, if you live in a high risk sensitive are you are likely to pay more. The customer can then choose what type of insurance he would like; third party only, third party fire and theft or fully comprehensive. TD Insurance Services also offer an extra driver criterion, which can be added at an increased cost. Thomas then offers a discount to the customers if they have had no claims varying from the past year or five years. Thomas then calculates the quote by multiplying the basic cost with all the factor multipliers and seeing if they can get a discount and then giving the customer the final result. Thomas writes all of the things discussed and quotations in his diary.

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If the client agrees to go ahead with the policy after hearing the final cost, Thomas gives an appointment to the customer to come and collect the insurance policy. Sometimes Thomas may in person deliver the policy at the customer’s house if it is more convenient to them.

Thomas does possess a computer and laptop at home, which his children use for educational purposes. Thomas has very little knowledge about using computers, however to produce the insurance policies which are word-processed his daughter helps him and recently Thomas has started to produce the policies by himself since he is ...

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