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STRAND A AND B - ICT COURSEWORK

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Introduction

An organisation is a formal group of people with one or more shared goals. The four main functions of an organisation are sales, purchasing, finance and operations. Post Office My large organisation that I have investigated is a post office. Post Office Ltd is a wholly owned subsidiary of Royal Mail Group plc and operates under the Post Office(tm) brand. Managing a nationwide network of around 16,000 Post Office branches, they are the largest Post Office(tm) network in Europe and the largest retail branch network in the UK handling more cash than any other business. Post Office Ltd is one of the three arms that make up the Royal Mail Group, along with Royal Mail and Parcelforce Worldwide. I worked at a post office branch under the Post Office(tm) for 2 weeks during work experience so I know the organisation quite well. My organisation is in Queensway outside a shopping centre, so it is often busy with a lot of customers. The organisation offers help and services for postal, banking and leisure purposes. The organisation is mostly known for helping customers with delivering their mail and parcels to their required destination but it offers a wider range of services too. Information services available at the post office are driving licences, road tax, passport services, pension and benefit services, postal services, receiving mail, online banking and business services. ...read more.

Middle

The post office(tm) has its own website where customers may fulfill their banking needs. Each computer has a laser printer which is used for producing document quickly, efficiently and of a high standard. The main use of the printer is for printing labels. It is the most frequent document printed. Each computer also has a Magnetic Ink Character Recognition, MIGCR which is used for cheques and postal orders. It also has a magnetic stripe reader and a barcode reader. The barcode reader is used in reading barcodes on all sorts of documents such as road tax discs, banking documents and postal forms. There is also a chip and pin machine which is used for the customers banking needs and for transferring to and from the card in use. Many different cards are read by the machines meaning that the customers can fulfil their postal and banking needs all in the post office instead of the customer going to the post office and then to the bank. The Counter Staff - The counter staff is the department at the post office who work behind the glass pane and deal with most of the customers who come into the post office. I have decided to write about how the counter staff uses ict because out of the whole post office they are the ones who use ict the most. ...read more.

Conclusion

The WSA Challenge Fund was established in 2004 and is funded by the Department for Work and Pensions who are providing �3 million over a three-year period. The focus of the Fund is small and medium-sized enterprises (SMEs) lacking arrangements for involving their workforce in the management of their own and others health and safety. The role of Mr Vaidya as a Worker Safety Advisor is to "raise awareness of health and safety issues within the workplace and increase worker involvement and consultation in order to help companies achieve standards laid down by the legislation. Computer Laptop Type/Make Packard Bell Toshiba Processor Intel Pentium 3 Intel Celeron M Process speed 1.2 Ghz 1.4 Ghz RAM space 256 Mb 512 Mb Hard disk 30 Gb 60 GB Operating System Microsoft XP Home Edition Mr Vaidya has 1 computer and 1 laptop in his home office. Each computer has a different specification. Software of each computer: The laptop is used by Mr Vaidya at his office and at home. The operating system is Microsoft XP Home Edition and the general software used is Microsoft Office 2003. The laptop is mainly used for storing contact details as it can be accessed both at home and in the office. The contact details are stored on Microsoft Excel. Microsoft Word is used to create business documents such as letters, forms, flyers, minutes of meetings, newsletters and business reports. ?? ?? ?? ?? Gaurav Vaidya 11v ICT Coursework Strand A Ms Kerai 1 ...read more.

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