• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24
  25. 25
  • Level: GCSE
  • Subject: ICT
  • Word count: 7264

System administration report

Extracts from this document...


AS Coursework Task 1: Report Plan The system administration report that I am doing will be based on a four star hotel called the Moat House. There are numerous reasons for the choice of this hotel, as it will give me a chance to find out how a hotel is managed with the aid of ICT. The Moat House operates in the commerce industry where it aims to provide a service to the community. The Moat House is suited in an ideal location close to M25; with scenic surroundings it is a matter of convenience for the customers. As the hotel industry is becoming highly competitive, the hotel aims to offer low rates and high quality service at the same time and build a respectable reputation. It operates in small area and aims to dominate the market in the area they operate. The hotel is busy through out the week, especially on Friday's and the weekends where it is fully booked. The hotel is an ideal place for weddings, parties and conferences with numerous halls and conference rooms. The hotel has also started advance bookings for Christmas and New Year parties. The hotel generates its main revenue from booking and reservations for weddings, conferences, and parties. The Moat house is attractive to a variety of businesses, ranging from small to big companies such as JCB, Argos and GEC for their conference rooms. My investigation will include a schedule of the system administrator daily tasks in the hotel. The Moat house is split into different departments where different aspects of the administration are used. Those departments are Reception, Management, Finance and Administration. The hotel has 12-networked computers spread about in different department. It uses a client server network, which will be further discussed in the report. The Moat House uses one main application and that is IGS hotel booking system. The application is on the server and each department has access to application in their own computer. ...read more.


Software Specification Each department of the hotel have their own different applications that are relevant to that department only. The main application that all departments have access to is the IGS booking software. The system administrator has access to all applications to check their purpose and has specified software to various departments such as the Accounting/ Finance department will use Sharp - hotel bills and not the Human Resource department. There is mail server software that collects all the e-mails and checks the content of the e-mails being done by each employee. In appropriate use of e-mails can result into punishment. Here is a list of all the applications each department uses: Management Microsoft Word Microsoft Excel Microsoft Access Microsoft PowerPoint Microsoft Outlook Win Zip 8.0 Norton Antivirus Ntl Internet Explorer 5.0 IGS Booking Software Sharp Accounting Software Mail Server Accounts/Finance Microsoft Office 98 - Excel, Word, Access, Power Point and Outlook IGS Booking Software Sharp Accounting Software Ntl Internet Explorer Mail Server Norton Antivirus Sales Microsoft Office 98 IGS Booking Software Mail Server Ntl Internet Explorer 5.0 Norton Antivirus HRM Microsoft Office 98 IGS Booking Software Mai Server Ntl Internet Explorer 5.0 Norton Antivirus Administration Microsoft Office 98 Ntl Internet Explorer 5.0 Mail Server IGS Booking Software Sharp Accounting Software These are the main applications used by all the departments. I have not put down any of the ICT department applications, as it is the system Administrator's job to check that all the applications are working to their specification. The main application that is the IGS booking software and it Mrs. Rutten job to make sure this application is working to its fullest potential as it acts as the powerhouse of the system. It is important that a license should be issued when using a new application, as there is a limit of how many computers can use the same application. A multi user license was issued for it 's main application IGS booking system that can be used by all computers in the hotel. ...read more.


Security Issues This is another important aspect the system administration. The security of the network is to a reasonable extent where employees have their own password and is changed every three months. There is Norton Anti virus software to combat any external viruses from the Internet and e-mails. Although the firm could benefit filtering and blocking sites off to employee's when using the Internet. There are CCTV cameras located around the hotel to monitor any illegal activity being conducted near or inside the hotel. Administration Procedures Most administration procedures are handled well. There are general jobs such as ordering consumables such as ink cartridges and paper for printer that is done by the system administrator. Other procedures regular backing up of data and monitoring processes to make sure the network is running smoothly. Backup Procedures Here are detailed guidelines set up by management and the system administrator which, must be followed in order to make the files are backed up correctly. If any data is lost or corrupted there is a duplicate file that can be accessed to retrieve any information. All file are backed up on a magnetic disk and stored in a special storage facility such as a safe. Social and Moral issues The hotel is concerned about the welfare of its employees and believes that a good working environment will improve productivity from each employee. There are some strict guidelines that must be obeyed by employees so that they don't suffer from computer based related injuries such as RSI and eyestrain. There is the hotel misuse act for the Internet that explains the consequences if an employee found misusing the Internet. The Moat House operates a well-established, comprehensive administration system. The staffs are immensely pleased with the service and the system administration has made easy step-to-step instructions for users to follow. There is some modification that could improve the system even further. The most important modification would the development of more up to date bespoke software that can replace the IGS booking software, as it can be compatible for Windows 2000. 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE ICT Systems and Application section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE ICT Systems and Application essays

  1. Marked by a teacher

    The impact of ICT on the local community. I live in the borough of ...

    4 star(s)

    Places such as schools where kids are most vulnerable are kept safe. If a stranger appears or something extremely dangerous happens, CCTV can be used to find the culprit. Dangerous people such as child molesters are found and arrested making school safer and making the kids feel much more secure being in school.

  2. Marked by a teacher

    Social Impacts and Threats of IT

    This can have a very negative effect on the local community. Economic Impacts Employment structure and working practices IT has changed the foundation of how people work in many different occupations. Good examples of occupations that have been transformed by the Impact of IT include typists who typed letters on

  1. Different types of technology How I use ICT at home and at school

    The biggest and most obvious advantage for the DS is simply its portability. The portable gaming systems started with the Gameboy and it soon advanced to the DS, with other companies also making portable gaming systems. For someone like me who was obsessed with games, the idea of playing games wherever I was appealed greatly to me.

  2. Test Plan for Software

    only - In the range of 0-50 Enter an extreme or erroneous data to test the validation it should prevent the action from taking place and trigger a message to remind the user that the value should be in between 0-50 20 Script: New Injury Record Click on the action

  1. Standalone vs networked computers

    Data transfer media is the physical material through which data travels from one computer to another. The main data transfer media an offer in today's market are metal wires, and fibre optic cable which add the cost of creating/installing a network, or alternatively wireless.

  2. Health and Safety Issues in ICT

    Software Systems Software must be suitable for the task, easy to use and adaptable to the level of user's Knowledge; no checking facility should be used without the knowledge of the worker. Employees with Disabilities The HSC advises that wheelchair users may have special requirements for both their chair and Work surface (e.g.

  1. ICT Report 2b: ICT in Organisations

    strenuous, but the help from its facilities it makes it much easier and relaxing for the staff. The QWERTY keyboard does not have to sit on a desk or keyboard tray as it was designed to be used while positioned on the lap, allowing the person using it to be comfortable.

  2. Write up an Analysis for an ICT solution for an organisation that has a ...

    I will create a system where all the items in the stock are on the system and every time an item is used it will subtract that item from the list on the system. So when an item gets to say about ten it will alert the client to get that item for tomorrow.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work