The task that I am going to provide a solution for is to produce a computerised quotation system for S & S Insurances.

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Neelam Patel        12F        ICT Coursework

SPECIFICATION

The task that I am going to provide a solution for is to produce a computerised quotation system for S & S Insurances.

EXISTING SYSTEM:

Thomas Davidson is currently a broker providing insurance for cars. At present he insures through a financial institution, S & S Finances. He is a broker working for the insurance company S & S Insurances. He has worked with many insurance companies in the past trying to find the best deal so that he can earn a good amount of profit. He finally made a deal with S & S Insurances in which he can gain a good amount of commission. His job is to find customers who would like to buy insurance for their cars and he gains a commission of 7.5% for each customer to whom he sells a quote.

He started his career as a broker approximately three years ago after being made redundant as a factory worker assembling car parts. He has no employees working for him at the moment. However his wife helps him with the paperwork when she can. Thomas works full- time from his home study, which is located in the heart of Streatham.

In the past Thomas has had a lot of experience dealing with customers and clients. He now has a number of devoted customers who frequently contact him when the renewal for their car insurance is due. Thomas usually interacts with his customers over the phone from his study; sometimes however he does conduct business at the home of his customer to their convenience.

When Thomas finds an interested client he firstly explains to the client everything that is involved in the quote. In order for Thomas to calculate the insurance quote, he uses a calculator, a record of tables with the insurance ratings provided by S & S Insurances and his diary where he notes all the information down.

The insurance ratings show a different variety of things the first table is the insurance group, which shows the basic cost for a car depending on the car’s make, price and power. The more expensive and powerful the car, higher the basic cost. Thomas then adjusts the basic cost by multiplying it by various factors, which could affect the insurance. Age is also a factor, the older the driver is,  the less they are considered as a risk. Sex is also a factor; a female is considered as a less of a risk than males. The area you live in is also a criterion which Thomas considers before issuing an insurance quote, if you live in a high risk sensitive area you are likely to pay more. The customer can then choose what type of insurance he would like; third party only, third party fire and theft or fully comprehensive. The insurance also offers an extra driver criterion, which can be added at an increased cost. Thomas then offers a discount to the customers if they have had no claims varying from the past year or five years. Thomas then calculates the quote by multiplying the basic cost with all the factor multipliers and seeing if they can get a discount and then giving the customer the final result. Thomas writes all of the things discussed and quotations in his diary.

If the client agrees to go ahead with the quote after hearing the final cost, Thomas makes a word- processed quote, which he then sends to S & S Insurances. From there S & S Insurances make the actual policy and then send it directly to the customer.

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Thomas does possess a computer and laptop at home, which his children use for educational purposes. Thomas has very little knowledge about using computers, however to produce the insurance quotes which are word-processed his daughter helps him and recently Thomas has started to produce the quotes by himself since he is gradually learning to use a computer, even though he is slow with the typing. Thomas makes hand-written notes about all his clients, their details and policies, which is time consuming and can get tiring and boring despite having a computer due to his lack of computer skills.

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