There are five types of communication:Written- letters, memoranda, reports, noticesOral- telephone, face-to-face, meetingsVisual- charts, tables, posters, advertisements

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Types of communication

There are five types of communication:

Written- letters, memoranda, reports, notices

Oral- telephone, face-to-face, meetings

Visual- charts, tables, posters, advertisements

Electronic- facsimile, computer, e-mail, pager

Non- verbal- body language.

It is the information that dictates which method is used depending upon:

* The nature of the information- is it long or short? Is it confidential?

* The speed with which it needs to be sent- does it need to be there today?

* Whether it is best in written or oral form- would a telephone call be best?

* The cost- would the cost be too much?

Written Communication

Written communication uses words, numbers and images.

Letters

A formal method of communication, which is usually external. It is possible to set out detailed instructions, confirm arrangements or pass on information. Letters can also be used internally

Advantages:

* Letters can provide a permanent record for future reference.

* Accurate, clear messages can be sent.

Disadvantages:

* They can be less personal.

* There is no immediate feedback.

Memoranda

Memoranda are usually brief and used