• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Buying a mobile phone and consumer rights.

Extracts from this document...

Introduction

Task 3 (Example) Buying a mobile phone I was reading a newspaper. I saw an advert of a new phone, 'pay as you go', on T-mobile. I ordered it through the phone and they told me the phone should arrive within two working days. I received the mobile phone a week later. The mobile phone turned out to be faulty. I went to a T-mobile store and asked for a refund or exchange. They said "it isn't our fault therefore there is nothing we can do". I went to 'Trading Standards' for advice. The advice I have been given was to contact the retailer (senior management) and discuss the problem. I wrote a letter to a senior management. The letter to senior management I am writing to explain what happened when I bought a phone from your company. ...read more.

Middle

That laws that will protect me are: The Sales Of Goods Act 1979 The mobile phone should be of a satisfactory quality, fit for its purpose and as described. If the mobile is faulty, the consumer have legal claim against the retailer of the phone, who should help you to resolve any problems. The Supply of Goods And Services Act 1982 If the mobile phone is faulty, the retailer must arrange for repairs to be carried out, within a reasonable time and with a reasonable care and skills. The Consumer Protection Regulations 2000 Consumers have additional rights when they buy a good by mail order. The consumer has the right to clear information, to cancel within seven days for any reason and a full refund if they don't get the goods on time. ...read more.

Conclusion

How much will it cost? You can start ("issue") a claim in the county court, using the small claims procedure, for a fee of between �27 and �115, according to the value of your claim. Solicitor I claimed on a 'no win, no fee' offer. I had an interview with a solicitor. She thought the case was good so she accepted my claim. Conclusion The Trading Standards' officer and myself claimed for a County court service and we received a reply in a week time. I went to court, with my solicitor, showed proof and the judge found it obvious that T-mobile didn't work within the laws so I won the case and got compensation of �935. I was satisfied with the compensation. Consumers should be informed about their rights so they would know what to do in these situations. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Law section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Law essays

  1. Worlds Apart: Orientalism, Antifeminism, and Heresy in Chaucer's Man of Law's Tale

    Compared to woman, Islam is an analogous but localized and recent problem. As Satan's agents, women in the Man of Law's Tale work against both Christianity and patriarchy through deception and infiltration. In both the Syrian and Saxon episodes, women are in- laws--actual or intended mothers-in-law of Custance--who are at the same time Dollimore's "outlaws."

  2. Human Resource Management at IKEA and Currys.

    The diagram shows how different methods of selection are placed according to accuracy, with 1.0 determining the 'perfect prediction', (Beardwell, J 2007). As this is a prediction of methods, it is a perfect example of assessing which type of criteria a business should follow, for a small company it could

  1. prisoners rights

    It would be useful to note what is the general position of prisons in the country presently. To bring home this, it would be enough to note what has been mentioned in the 1994-95 Annual Report of National Human Rights Commission in this regard at page 13 in para 4.17.

  2. Using actual situations describe the elements of actus

    A reprieve delays an execution, although, unlike a pardon or a commuted sentence, it does not negate a sentence unless the reinvestigation shows that the prisoner has been unjustly tried or sentenced. . Attachment, in law in the United States and Great Britain, the act or process of seizing property

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work