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Citizens Advice Bureau

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Task 1 The main stages a consumer with problems, or who is making a complaint needs to go through are: - 1. To make a complaint as soon as possible to the supplier of goods and services. If you have a problem about something, always let the supplier deal with the matter. Also you could lose some of your legal rights if you leave a complaint too long. 2. You also need to take any proof of what you've brought with you, such as a receipt. You should not leave it with the retailer though. As you might need it later. 3. If you live a fair distance from wherever you purchased an item and had called by telephone and got no reply, then it would be a good idea to write to their Customer Services Manager and explain the problem by letter. 4. Explain clearly and come straight to the point in your letter. ...read more.


A representative of the state (e.g. the Police, Trading Standards Office, Environmental Health Officer) may bring a criminal action. The cases are either tried in a Magistrates' court or in a Crown Court before a judge and jury. An example is someone who takes a motor vehicle without consent or drives over the alcohol limit or after using drugs. In these cases it must be proved beyond reasonable doubt that the person committed the crime. The punishment if convicted is usually a fine or imprisonment. * Civil laws are concerned with what's going on and the relationships between individuals, which can also include companies. An example could be a person knocked over as a result of someone who was driving whilst over the alcohol limit. The pedestrian can sue for compensation for pain and suffering, resulting from their injuries There are two factors * There must be loss or damage * There must be a legal obligation owed to the party bringing the action Cases are normally started in The County Court. ...read more.


The steps involved in the Small Claims Procedures are you fill in a summons forms with the relevant information and a brief outline of the case. You then pay a small fee, which is repaid if you win. The court then serves the summons. The defendant has 14 days to respond. If there is not response then the claimant fills in a form asking the curt to file a judgement. The court will decide how mush and issues a judgement with damages assessed by them. The defendant can then dispute this amount if they think it excessive and the court will then make a final judgement. If the defendant does files a defence the court will send a copy to the claimant. Allocation questionnaires are sent to both parties, who both have to completed and return by a specified date to the court. A Hearing date will be set. At the hearing a decision will be made. The defendant can appeal if they want to. David Lee Decaine-Rato GNVQ UNIT 6 CONSUMER PROTECTION 6.2 - SOLVING CONSUMER PROBLEMS ...read more.

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