• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Citizens Advice Bureau

Extracts from this document...

Introduction

Task 1 The main stages a consumer with problems, or who is making a complaint needs to go through are: - 1. To make a complaint as soon as possible to the supplier of goods and services. If you have a problem about something, always let the supplier deal with the matter. Also you could lose some of your legal rights if you leave a complaint too long. 2. You also need to take any proof of what you've brought with you, such as a receipt. You should not leave it with the retailer though. As you might need it later. 3. If you live a fair distance from wherever you purchased an item and had called by telephone and got no reply, then it would be a good idea to write to their Customer Services Manager and explain the problem by letter. 4. Explain clearly and come straight to the point in your letter. ...read more.

Middle

A representative of the state (e.g. the Police, Trading Standards Office, Environmental Health Officer) may bring a criminal action. The cases are either tried in a Magistrates' court or in a Crown Court before a judge and jury. An example is someone who takes a motor vehicle without consent or drives over the alcohol limit or after using drugs. In these cases it must be proved beyond reasonable doubt that the person committed the crime. The punishment if convicted is usually a fine or imprisonment. * Civil laws are concerned with what's going on and the relationships between individuals, which can also include companies. An example could be a person knocked over as a result of someone who was driving whilst over the alcohol limit. The pedestrian can sue for compensation for pain and suffering, resulting from their injuries There are two factors * There must be loss or damage * There must be a legal obligation owed to the party bringing the action Cases are normally started in The County Court. ...read more.

Conclusion

The steps involved in the Small Claims Procedures are you fill in a summons forms with the relevant information and a brief outline of the case. You then pay a small fee, which is repaid if you win. The court then serves the summons. The defendant has 14 days to respond. If there is not response then the claimant fills in a form asking the curt to file a judgement. The court will decide how mush and issues a judgement with damages assessed by them. The defendant can then dispute this amount if they think it excessive and the court will then make a final judgement. If the defendant does files a defence the court will send a copy to the claimant. Allocation questionnaires are sent to both parties, who both have to completed and return by a specified date to the court. A Hearing date will be set. At the hearing a decision will be made. The defendant can appeal if they want to. David Lee Decaine-Rato GNVQ UNIT 6 CONSUMER PROTECTION 6.2 - SOLVING CONSUMER PROBLEMS ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Law section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Law essays

  1. Marked by a teacher

    Law - Resulting trusts

    4 star(s)

    or else where the transferor is in loco parentis (in the position of parent) to the transferee, there is a presumption that the transferor has made a gift for the advancement of the transferee. In the case Re Roberts21 a father took out an insurance policy on the life of his son.

  2. Criminal Law (Offences against the person) - revision notes

    didn't retreat because he could have left the pub He had tried to 'disengage' as the courts said he had acted reasonably and accepted the defence 4. Was the force reasonable? (Was it proportionate?) Objective view (Caldwell) What is reasonable force has never been defined by the court.

  1. Law in association with the criminalisation of certain drugs.

    Either of these alternatives would treat drug use as a health and social rather than a law enforcement concern. This would enable Australia to more effectively reduce the negative effects of drug use and progress towards a healthier society. Reference List - Alternative Systems of Cannabis Control in New Zealand: A Discussion Paper.

  2. Justices of the Peace - Magistrates Courts

    freedom lives", and suggested that no tyrant could afford to leave a subject's freedom in the hands of twelve of his countrymen. Two years later Lord Birkett said the jury introduces into the law an element of community sentiment and fairness: a jury can do justice where a judge ...

  1. The Law Relating to Negotiable Instruments

    whether the payment made is good against the drawer (i.e., the customer) or not, taking into account the various facts of the case. The cases in which a banker may dishonour his customer's checks are as follows: 1. Where the check is post-dated and is presented before the ostensible date.

  2. Is Diminished Responsibility Relevant?

    was just another rejection by a significant person in his eyes, and by him being told to get out of where he was living. He had been chronically depressed and suicidal before this, but in addition to the depression was the complication , or sequelae, of the use of Amphetamine (Speed)

  1. Worlds Apart: Orientalism, Antifeminism, and Heresy in Chaucer's Man of Law's Tale

    Yet, Munro notes, a stronger counter-tradition of antipathy to Islam exists throughout the Middle Ages: the majority of Christian clergy remained hostile, especially during the high propaganda periods preceding new Crusades. And Delany discusses the deep roots of later medieval (Chaucerian)

  2. Examine The Ways in Which a Person Wishing to Pursue a Claim in Civil ...

    Other sources of advice include the Internet, which is now more advanced than ever offering many sources of information and advice for anyone. There are many textbooks available, which offer advice, although these, if old, are sometimes inaccurate and so do not offer the best advice.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work