• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Violations of consumer protection act.

Extracts from this document...


There are four types of action that the Office of Fair Trading, or one of its enforcement partners, can take against a company that breaches consumer protection law covered by the Stop Now regulations: Informal undertakings If a business has breached consumer protection law covered by the Stop Now regulations, they will usually allow it at least two theyeks in which to agree voluntarily in writing to stop its behaviour and to comply with the law in future. This written voluntary agreement is an informal undertaking. If they provide the informal undertaking and stop the named trading practices, then they're unlikely to take further action. If a business breaches the law again, after providing an informal undertaking, then the other action they can take includes: * asking for a formal undertaking, or * applying to the court for a Stop Now Order. The choice of action will depend on how seriously the business's behaviour affects consumers' interests and on other factors such as the business' past history and/or expected future behaviour. ...read more.


can take the business to court for contempt. Contempt of court is punishable by a fine or imprisonment. A business that breaches an informal undertaking cannot be taken to court for contempt but such a breach may provide strong evidence to convince a court that an Order should be issued. Consumer credit act The Consumer Credit Act 1974 requires most businesses that offer goods or services on credit or lend money to consumers to be licensed by the Office of Fair Trading. Trading without a licence is a criminal offence and can result in a fine and/or imprisonment. The Act also requires certain credit and hire agreements to be set out in a particular way and to contain certain information. It's not just businesses offering credit who must have a consumer credit licence. You may also need one if you have any connection with transactions where customers are given time to pay.If you make transactions for which a licence is required without holding one, you are committing a criminal offence. ...read more.


They must if supplied in the course of a business be done with reasonable care, skill, be done in a reasonable time unless a time was agreed beforehand. They must be done at a reasonable cost unless the price has been agreed beforehand. Consumer protection act The rights under the supply of goods and service act say that you have the right to expect the good is ad described on the packaging. That the quantity of the good you asked for is right. Also you have the right to expect the good to work properly. If any of these rights are broken the consumer has the right to: * A full refund * Repairs within a reasonable time after purchase or if the repair is of unsatisfactory standards you have the right to demand a refund or claim compensation. * You DON'T have to accept vouchers instead of the money you have paid. * Right to compensation if you are misled about the price of a good/service * Right to compensation for unworkable or unsafe good. * Right to refund if you pay a higher price for a good that has been claimed to be reduced. 1 Kamran Hussain GNVQ Intermediate business ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Law section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Law essays

  1. Criminal Law (Offences against the person) - revision notes

    - Prosecution was so eager to have sex he convinced his fianc�e they were married. Convicted of rape Social policy issues As well as the general expectations mentioned above, I.e. age, fraud etc... the defence of consent is generally unsuccessful because of public policy issues.

  2. The Law Relating to Negotiable Instruments

    of a check in a civil suit if a check is not honored. If intent to defraud can be proved, the customer can also be subject to criminal prosecution for writing a bad check. The following case illustrates that when a bank agrees with a customer to pay overdrafts, the

  1. Explain the need for discipline in at least two public services. Analyse the role ...

    Behaviours that would for example bring the Police Force into disregard would be for example: ? Coercion ? Racism ? Drug dealing ? Murder ? Theft ? Neglect of duty ? Fraud ? Assault ? Corruption ? Preventing the cause of justice ?

  2. Contact orders

    against their will unless such separation is necessary for the best interests of the child; and that the child who is separated from one or both parents is entitled to maintain personal relations and direct contact with both parents on a regular basis, except when it is not in the best interests of the child7.

  1. Discuss dishonesty.

    If the answer to the answer to the second question was also yes there was dishonesty. Where a court feels it necessary to give a Ghosh direction it was stated in R v Hyam (1997) that it was preferable, though not compulsory, for that court to use Lord Lane's words.

  2. Consumer Protection Act 1987 This act states that the sellers are liable to any ...

    back to the store and complain and this would waste their time so therefore Tesco would send back all broken or damaged items back to the warehouse. Another example could be that a customer buys CDs and they were charged �5.00, instead of �3.50, so the customers are being overcharged.

  1. The purpose of this assignment is to be able to understand the role purpose ...

    The officers who arrive first will check the safety of the accident site, call paramedics if required, help casualties, appeal for witnesses, isolate the area if needed and many more tasks needed to keep the situation under control. An attending officer writes a report after the incident, which contains information

  2. Public Service Course

    However, if the court receives no response, the court may choose to rule in favour of the plaintiff. If the defendant does choose to defend himself, an informal trial is held.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work