• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Internal Customers at Longleat (Leisure & Tourism)

Extracts from this document...

Introduction

Internal Customers at Longleat Longleat employs approximately 197 staff and up to 450 during the peak season in summer. The is a clear structure with workers within Longleat, The marquees of Bath meets with the General manager & Land agent every month to make sure everything is running smoothly and to put forward suggestions to Lord Bath about possible new attractions or new pricing policies. The general manager then meets with department managers to again discuss possible new attractions for the park or maybe replacement of old unused attractions. The department managers then meet with their staff to see how everything is working down on the 'front line', from all these meeting we can clearly see that happy staff is key to Longleat. Staff Training Training is given to all staff to make sure that the Longleat staff can work in a safe and enjoyable environment, before each member of staff starts the job they go around all the attractions so they can see all the attractions and they can see what goes on around the park. ...read more.

Middle

Holiday entitlement is 21 days based on 5 day week for staff who have worked at Longleat less than 5 years. 21 days appears to be a low amount of holiday days to receive it is only 3 weeks for staff that work 5 days a week, and for staff that have worked over 5 years are only entitled to an extra two days holiday, 23 days. Longleat also offer a pension scheme to those who have worked over 12 months with Longleat. The scheme is not compulsory but if the member of staff wishes to contribute the rates are 4% for the employee and 7% for the employer which seems a very worth wile bonus for the staff. Life insurance is also offered to staff who may wish to receive it. Motivations and incentives Longleat boasts good communication and proper treatment to all staff that work at Longleat. Another incentive to work is that Longleat offer an annual staff day out. ...read more.

Conclusion

Longleat recognises the legal obligations including; Race relations act, Sex discrimination act, The Equal pay act, Disability discrimination act and the Part time workers legislation. Longleat recognising all these acts proves and ensures a happy working environment for all Longleat employees. Disciplinary Procedure If a complaint is made against an employee it will be investigated by the employer and there could be a possible suspension put in place there could be a verbal or written warning to explain action being taken or there could be a right of appeal to general manager. If a complaint is made by an employee they are invited to a meeting to discuss it, there will be a conclusion reached and it will be communicated to the employee mangers can have further meeting to discuss it . Gross misconduct - The employer reserves the right to dismiss staff without prior notice or pay if the employee commits gross misconduct which could include refusal to carry out duties, drink or drug abuse or dangerous behavior. These procedures ensure that staff work in a safe and hassle free environment. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Miscellaneous section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Miscellaneous essays

  1. Are Footballers Paid Too Much

    If you win lots you should be paid more. Some get paid up to 50,000 a week for kicking the ball a couple of times during a game. It depends on your skills, and you shouldn't get paid more just because you play for Man Utd or Arsenal.

  2. Health and Safety at Work Act (HASAWA) 1974

    There should be labels and safety data sheets that are used to show any ingredients that might be either toxic, harmful, corrosive or an irritant for example. COSHH covers everyday substances that might be used in the workplace including substances used directly in work activities such as adhesives, paints, cleaning

  1. My Beautician hand book - Basic skincare. How make-up should be applied to different ...

    Eyes that are far apart from each other The goal is to make the eyes appear closer to each other. Corrective Steps: 1. Apply highlighter as normal. 2. Apply your eye shadow colour in the fold of your eye, but make sure that you apply the colour darker on the

  2. Female Discrimination

    Women's "lower" status is evident in many cases. Discrimination against females in the workforce shows no discrepancy between women who work in corporate America and women who work in a "blue collar" setting. One example of women working in corporate America is female lawyers. According to USA Today (2002, p.

  1. Marketing courseowrk task 3 memo

    Many people have access to internet nowadays which makes it a positive aspect as people would be able to access the website and have a look through the promotions. The Thorpe Park website contains a search engine which means it is easier to search for what you want in the

  2. Humanities Leisure and Tourism Coursework St Lucia

    Patterns of tourism have changed over the years, more people go on holiday because during 1938, The Holiday with pay act was introduced, and this made it a legal requirement for employers to provide holidays with pay for their employees.

  1. Investigation into the Internal and External Communication methods of a school (BCS GCSE - ...

    It's also good because it is almost impossible to get data wrong without you knowing about it, because the information you will find out from a primary source isn't passed down any grapevine. Disadvantages of primary research is that sometimes you may have to travel hundreds, or even thousands of

  2. Citizenship Task. Our aim was to raise awareness of the issues concerning Global ...

    Try and fulfil our responsibilities in becoming global and active citizens by following situations taking place globally and nationally. Understand how to appreciate the conditions we live in as well as the country by looking at the situations of others.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work