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Investigation into the Internal and External Communication methods of a school (BCS GCSE - attained full marks)

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A Report to Investigate the Internal and External Communication Systems in Kirk Balk School To: Mr. M. T. Evans (BEd, FRSA) From: John Saunders (11R) Date: 11th November 2002 Introduction: In this report, I will investigate two systems of communication that are in place: * Internal Communication - Communication between two people within the school. * External Communication - Communication between a person within the school, and a person outside of the school. The report will outline: * The research methods I use. * The findings of my research. * A comparison between internal and external communication, based on the findings of my research * Recommendations of improvements, which I suggest you use in the future. * An indication of the implications for the school and its employees. Contents: Page Number(s) What's on it... 1 Report Title; Introduction; Contents of work 2 Research Introductory page 3-12 Research Notes 13 Findings Research: To gather information for the report, I used secondary research such as websites, which were suggested to us, and textbooks within our reach. I also distributed questionnaires to different people who are involved with the school, because I wanted to get a first person view of what communication in Kirk Balk is like. I distributed the questionnaires mainly to: Pupils; Teachers or Head of Departments; and the SMT. I thought that they would have the most knowledge of the school, because they are more likely to be out and about in classrooms during the school day. Office staff and Cleaning people would tend not to be as much, so I don't think their opinion would be as certain. The research I did is on the next few pages... Research Notes: Primary and Secondary Research: Primary and secondary researches are different types of the same thing. Primary research is research that is found from its original source, like from a scene of a crime or from the 'horses mouth'. ...read more.


-Very cheap. -Portable. -Easy to lose notes or to confuse them if you have a lot of them P.D.A - because all notes can be stored onto its database, which will keep all notes in one place. Notes can be word-processed. Report A detailed assignment-like document, which usually goes into a theme in detail. -Will contain all the detail you will need -Can be word-processed so easily edited -Can take a long time to write -May be unnecessary if only basic detail is needed Presentation/Lecture - because information could be explained and questions could be asked to it's author afterwards. Form This kind of form has multiple uses to summarise its purpose: e.g. A simple questionnaire for employees. -Can be a permanent copy of what otherwise could be spoken. -Can provide information in a questionnaire style, making it quicker to complete. -The form might not be big enough to supply all information. -The questionnaire will need to allow for extra space if other relevant things need to be placed on it. Presentation/Lecture - because information could be explained and questions could be asked to it's author afterwards - leaving guaranteed space to add other relevant information to what's already been said. Poster Can illustrate information needed, usually used to advertise a small event. -Bright colours will attract readers. -The illustrations will make it easier to understand for the illiterate. -Hard to find unoriginal pictures without breaking a copyright law. -Unless ClipArt is used, it may be too time-consuming to scan photos (unless it is hand-drawn). A letter - because it will provide all the information yet it will save time making it. It also will be cheap to photocopy so letters could be distributed to employees/students to keep. ELECTRONIC Landline Phone A phone, which connects to a telephone pole via. A socket in a wall of the building - which also can be used for internet access (see advantages). ...read more.


-Times for one can be arranged. -It's an opportunity for people to speak their mind and get listened to. -Minutes could be taken down wrong. -May be unnecessary. Presentation or lecture - because someone can put across their views, and a question and answer session could follow. They could also make jargon easier to understand. Presentation Someone who stands up and explains his/her views with undivided attention -with the aid of drawings or Microsoft PowerPoint(r) -Undivided attention is given to the presenter. -Could make content easier to understand. -The presenter might be talking nonsense. -Rude people will probably interrupt. Meeting - because drawings/presentations and the speech won't need to be set up in advance, and it may contain more useful content. Lecture Same as presentation but without drawings or Microsoft PowerPoint(r) Same as presentation. Same as presentation. Meeting - because the speech won't have to be prepared in advance, and may also contain more useful content. This shows that there are several different methods of communication within each channel, and also that some methods are similar to others, yet some are more effective than others (depending mainly on their use). The alternative method column shows this. Findings: Here are the findings I got from the questionnaires I distributed: General Information: Position held in School Subject Teacher Head of Dept. SMT Office Staff Pupil Caretaker/Cleaner No. of People 2 1 2 1 4 1 Channels Likely to be used: Channels likely to be used Electronic Verbal Written Internal: No. of People 3 8 5 External: No. of People 7 7 3 How often used Once 2-4 Weeks Once 1-2 Weeks Twice Week More than Twice Week Every Day Internal: No. of People Electronic 1 1 2 3 3 Verbal 0 0 0 1 9 Written 2 1 1 1 5 External: No. of People Electronic 1 1 0 1 7 Verbal 1 2 0 2 5 Written 2 2 2 3 1 Overall effectiveness Excellent Good Satisfactory Could be Better Poor Internal: No. of People 1 4 2 3 0 External: No. of People 1 3 4 1 1 1 ...read more.

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