• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12

NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 202

Extracts from this document...

Introduction

KNOWLEDGE QUESTIONS AND ANSWERS NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 202 1) The sector in which your organisation operates. * The sector in which my organisation operates is the voluntary sector and operates within the Loughborough area. 2) Your organisation's mission and purpose. * My organisation's mission is to provide a professional donation and collection service for used furniture and electrical items. These are then sold at a discounted price to those whom have been referred by charities, The Bridge Housing Advice Centre, Loughborough and local government agencies i.e. Charnwood borough council, Housing services. * Help the environment by recycling furniture and electrical items by saving them going into a land fill or being broken up. * Providing volunteers with the skills and confidence to get back into work if necessary. * Providing training, work placements and advice interviews to the local community and organisations. 3) How your organisation compares to other organisations in the sector. * There are a few other charitable organisations that do a similar service to the community like SOFA within Leicestershire. For instance there is the Melton And District Furniture Project but there are some differences between the Melton And District Furniture Project and Sofa for instance the SOFA Project has four full time staff. Where as the Melton And District Furniture Project has no full time staff but has five part time members of Staff. The SOFA Project is open Mondays to Thursdays and Saturday 10:00am to 4:00pm. Where as the Melton and District Furniture Project is only open Tuesdays to Fridays 9:00am to 1:00 pm for the general public and Mondays to Fridays 9:00am to 1:00pm for staff and volunteers. * The Melton and District Furniture Project also do not accept large electrical items such as fridges, fridge freezers and electrical cookers. Where as the SOFA Project does. The SOFA Project also accepts televisions and microwave ovens where as the Melton And District Furniture Project does not. ...read more.

Middle

KNOWLEDGE QUESTIONS AND ANSWERS NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 202 * Work out with them a delivery date and check on stairs etc. as normal. Put the delivery day and date on their form. Give the customer the bottom copy * with information about the delivery. Then put the form in the corresponding tray as normal. 7) How to apply your organisation's values and policies. * You should make sure you know what your organisation's values are by obtaining a copy of the policies and talking to your supervisor and or manager about what the company's values are. * You should identify which policies are directly related to your job and position and then put them into practice as part of your work. * Watch an experienced team member and take note of how they handle difficult situations. * Everyone that you deal with i.e. customers, work colleagues, callers with respect and dignity. * Any instructions that are work related should be carried out, no matter what you might think of them. If you think they could be improved then you should talk to your supervisor or manager. * Thank people whom help you and always try to return the favour when you can. 8) Who should you consult if you are unsure about policies, objectives, systems and values * The first person should be your immediate superior and if after that you are still unsure you should then talk to your manager. 9) Which aspects of employment are covered by law? * Health and safety at work * Data protection * Employment rights and responsibilities * Pensions and pay 10) Any industry-specific legislation and regulations that are relevant to your role. * Equal Pay Act 1970 * Health and safety and welfare regulations 1992 * Display screen equipment regulations 1992 * Health and safety at work 1974 * Sex Discrimination Act 1975 * Disability Discrimination Act 1995 * Race Relations Act 1976 * Employment Rights act 1996 KNOWLEDGE QUESTIONS AND ANSWERS ...read more.

Conclusion

* One of the methods to check information that staff are downloading or are looking at on the internet that companies use are keystroke programs these keep a record of every keystroke made by staff from the moment they log on to the moment they log off. * But this doing this is a breach of the employee's human rights, to get around and solve this problem the Information Commissioner has drawn up some codes of practice that relate to this. * The data protection act says that your employer cannot monitor you without your knowledge unless there is reasonable grounds to suspect you of unlawful activates. However a lot of organisations issue staff with a copy of their IT policy that tells employee's what monitoring is in place. * Or they put in into the employee's contract of employment in that case if you break the rules by downloading programs or surfing the internet. Then you could be disciplined or in the worst case scenario dismissed from their employment. * There will also depending on the type of organisation that you work for, be rules and procedures that you have to follow, in relation to vetting customers, for instance on the telephone asking for proof of identity. Automated systems can ask a customer to enter his account number. Then an employee will ask for further details, such as mother's maiden name, date of birth etc to confirm who is on the telephone. 27) The procedures you should follow if you have concerns about security and confidentiality . * If you have a concern about security and or confidentiality, depending on how large the concern is you should either take action yourself. I.e. if a window is left open before you go home. Or if a fellow employee's computer is left logged on by mistake. * If however your concern is greater then you should go to your supervisor and or manager and voice your concern. ?? ?? ?? ?? Stephen Millman Page 1 19/08/2009 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Miscellaneous section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Miscellaneous essays

  1. Essay on Gender Equality

    are still being made in achieving gender equality by weakening the previous mindset of males being the stronger gender. However, it is still undeniable that women in politics and high-paying posts in companies have to be masculine in order to succeed in this still extremely male-dominated field.

  2. Stake holders report

    on a repeat visit or they may not recommend it to friends and family, this will make the Zoo lose out on funding from customers. Training is important because the Zoo are required to provide training for new employees, and so have to make specific dates when trainees are able

  1. child development coursework visit 2

    As I expected Harris did manage to hold the pencil in this grasp. Harris got bored quite quickly which tells me I need to plan a more interesting painting activity next time. Physical Development My main area I focused on during the visit was intellectual development.

  2. Citizenship - report on my sponsored fast for charity.

    media, with people claiming that the airport in Islamabad where most of the international aid is being received is far too small and the air traffic coming in is being poorly organised, with some plans even having to turn back.

  1. This house believes recycling should be made compulsory

    Recycling also decreases the effects of the whole system that leads up to everyday items such as plastic bags and paper. This is a system, which grinds up 2000 year old trees thoughtlessly for paper that will be useful for a few minutes; a system that creates radioactive waste that

  2. Are Footballers Paid Too Much

    For example, Kaka, who plays for A.C Milan (Serie A League - one of the best leagues in the world), celebrates to God when he scores. It's as if he believes the way he plays is influenced by his faith - Christianity.

  1. What safeguards need to be in place when assessing children and the need for ...

    If you are concerned about a childs development you must follow your settings policies and procedures. You can report to senior staff or a senco worker, for those with special educational needs. They will then contact appropriate outside organisations which will help the child and their family, for example general practitioner, health visitor.

  2. Citizenship Task. Our aim was to raise awareness of the issues concerning Global ...

    As a group we felt that this issue was very important and needed to be tackled urgently so we explained these views to the parents as well as taking on board their opinions. We were supported by a human appeal representative that delivered a short speech on why world poverty is very important.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work