• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month


Extracts from this document...


KNOWLEDGE QUESTIONS AND ANSWERS NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 219 1) The different features of telephone systems and how to use them. There are various different features of a telephone system of which these are some. * Call back: This enables you to automatically redial an engaged number or extension when it is free, this saves you from having to keep trying to dial that number or extension. * Call forwarding: This allows you to redirect calls from your extension to another one; on some systems, it can be set up to redirect calls to an outside number or a mobile phone if necessary. * Interrupt: This tells you that another call is waiting for you if you are on the telephone, (on most telephone systems, you hear a beep) then you can speed up your current call or arrange to telephone them back. Then answer and deal with the incoming call. * Last number redial: This automatically redials the last number that was dialled from the phone you are at. * Message waiting: A light or a beep will show you or tell you that a message is waiting for you. * On hold/reminder, call holding: On hold enables incoming calls to be held whilst the person for whom the call is for is found. Reminder call holding lets you know that the caller is still waiting on the . ...read more.


6) Why it is important to summarize the outcomes of a telephone conversation before ending a call. * Because if you have been talking to someone for a while and especially if you are discussing various options or topics. It is very possible that you could lose track of what was decided or agreed. Summarizing the outcome of the telephone call helps overcome this. Also if you are taking down a list of items or a name, address and telephone number. Summarizing this helps reduce the possibility of mistakes, i.e. wrong address or telephone number. 7) How to follow your organization's procedures when making a receiving calls. Making phone calls * To make an internal call, press the button that corresponds to the office you wish to call. These buttons are the 12 rectangular buttons at the top of the phone. They are labelled with the place they will call. You will probably only ever need to call Rosemary (in her office) or Suzanne (in the training office). * To make external calls, lift the receiver then press "Line 3" or "9" to phone out on the secondary line (the one used for sending faxes). Then dial the phone number you want to call like you would on a normal telephone. * If the secondary line is busy and you can press "Line 1" to phone out on the main phone line. ...read more.


Voicemail: This enables a person to leave a message for a caller whom can listen to this and then if need be, leave his or her own message. ii. Answering machines: This also enables a person to leave a message for a caller whom can listen to this and then if need be, leave his or her own message, except that the message is more generalised. iii. 1571: This is an answering service which for a small amount of money can be customised with a personal message by the account holder. This can be useful for small business which can quickly check messages that have been left, as well as the number of callers who rung but did not leave a message. iv. Answering Services: These are organisations that will receive calls and take messages and then provide a daily summary. Which they will either fax or e-mail to their clients. v. Paper Messages: These are the traditional method of recording and delivering messages, left by a caller. When the person for whom the person is meant is away, or otherwise engaged. They may be written on onto a printed form and covers the relevant facts that need to be included. Or they can be put on a form on your computer and printed out. 15). Why it is important to keep your message system up to date. * Because there is no point in having a message system unless the messages are checked and dealt with regularly, otherwise you might miss something urgent or important. ?? ?? ?? ?? Stephen Millman Page 1 19/08/2009 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Miscellaneous section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Miscellaneous essays


    KNOWLEDGE QUESTIONS AND ANSWERS NVQ BUSINESS AND ADMINISTRATION LEVEL 2: MODULE 202 * To update the donations and deliveries database. * To help out new volunteers. * To do any other tasks that are applicable to the duties carried out at my place of work.

  2. child development coursework visit 2

    As I expected Harris did manage to hold the pencil in this grasp. Harris got bored quite quickly which tells me I need to plan a more interesting painting activity next time. Physical Development My main area I focused on during the visit was intellectual development.

  1. Shawshank Redemption- How does the Director, Frank Darabont, convey the message that the power ...

    Andy imagines what he could do if he perseveres and doesn't give up. He does this in various situations and always comes out on top. The first instance is his request for a better library. He writes a letter every week without fail requesting for more funding.

  2. Electronics Project - Object Lift Alarm

    the object is lifted) the display read 4.98V. I then tested the voltage across the PSU terminals, and the multimeter read 4.98V. Latch and Reset (Processing Sub-System 1) This latch is made using a D-Type Flip Flop (labelled IC1). On a rising edge at the clock input, the Q output

  1. Curtain Call

    The original members consisted of James playing lead guitar. Lewis his friend on drums, another of his friends Matt on rhythmic guitar, Joe on bass and finally Abi his girlfriend on vocals. However James's first concert was not played with his band but instead another group at the schools rock and pop concert playing "Boulevard of Broken Dreams".

  2. Obesity. In this project I hope to aim to locate the function of the ...

    I think that we cater for everyone's taste here at Builth Wells High School. Conclusion In conclusion I have found that obesity is a huge problem in the UK. The majority of obese people do not realise the serious consequences from the illness and I have come to the conclusion

  1. Investigation into the Internal and External Communication methods of a school (BCS GCSE - ...

    This is because I want information from real life situations (such as communication within a school), but yet I want facts on what communication is from the view of an expert (like in a textbook or on a website). From this, I'd say that secondary (e.g.

  2. What safeguards need to be in place when assessing children and the need for ...

    the next key worker, who will then continue the process of observing the child and recording. What is the difference between formative and summative assessment, the use of profiling and different forms of assessment used in your setting? Formative assessment - any ongoing assessment if known as formative.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work