Examine the purpose, roles and responsibilities of a range of public services

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Task 1: Examine the purpose, roles and responsibilities of a range of public services

b) The main responsibilities of the police

* Communicates all needs, instructions and decisions clearly.

* Adapts the style of communication to meet the needs of the audience.

* See things from the customer's point of view and encourages others to do the same, and builds a good understanding and relationship with the community that is served.

* Takes personal responsibility for own actions and sorting out issues or problems that arise.

* Remains calm and confident and responds logically and decisively in difficult situations.

* Gathers information from a range of sources to understand situations, making sure it is reliable and accurate.

* Identifies risks and considers alternative courses of action to make good decisions.

* Understands other people's views and takes them into account.

* Treats people with dignity and respect at all times no matter what their background, status, circumstances or appearance.

* Works effectively as a team member and helps build relationships within it.

Examples of the task they perform:

* respond to calls to