Examine the purpose, roles and responsibilities of a range of public services

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Colombe Coudoux

Unit 1: The Public Services

Task 1: Examine the purpose, roles and responsibilities of a range of public services

b) The main responsibilities of the police

  • Communicates all needs, instructions and decisions clearly.
  • Adapts the style of communication to meet the needs of the audience.
  • See things from the customer's point of view and encourages others to do the same, and builds a good understanding and relationship with the community that is served.
  •  Takes personal responsibility for own actions and sorting out issues or problems that arise.
  • Remains calm and confident and responds logically and decisively in difficult situations.
  • Gathers information from a range of sources to understand situations, making sure it is reliable and accurate.
  • Identifies risks and considers alternative courses of action to make good decisions.
  •  Understands other people's views and takes them into account.
  • Treats people with dignity and respect at all times no matter what their background, status, circumstances or appearance.
  • Works effectively as a team member and helps build relationships within it.

Examples of the task they perform:

  • respond to calls to help the public
  • deal with crimes and other offences and make arrests
  • interview witnesses, take statements and make reports
  • give evidence in court
  • Attend accidents, and public gatherings.
  • give evidence in court
  • Speak in public - for example, to school and community groups.

Why the tasks that the police service carries out are important
 The work of the police is vital to everyone in this country. They are dedicated to delivering services, in partnership with the community, to keep England the best and safest place to be. They are honest and open in interacting with the members of the community. They try to be honourable to the community so they do what is right. They try to treat the community fairly, so they can get respect from them, so everyone can be treated in an imperial, equitable, sensitive and ethical manner. They value member of the community, and show understanding and appreciation for similarities and people’s different. They are professionals, responsible and show the community that they are dependable in dealing with different ethnic groups. They try to bring positive attitude to the community so they can gain public trust.

In Victorian time, the police was totally different from today; it was called the tithing system.

Examples: Justice was primarily a manner of revenge. This was from 1066 to 1285. When a man became aware of crime, he was obligated to “raise a hue and cry”, and there was a parish constable-watch system, which mean that they appointed one man in each parish of tithing to serve as Police officer (constable) for a years.  

These two charts are examples to show you how the Police have changed, not only from Victorian times but recently. They show how Violent and property crime has changed over the years.

Chart 1

This data shows us how violent crime rates have declined since 1994, reaching the lowest level ever recorded in 2003.

Chart 2

This chart show us how property crime declined through 2002 and stabilized in 2003

Source:  (NCVS)

Task2: Examine the range of jobs within the public services

a) Descriptions of three different jobs in the police

Police Constable 

PCs protect life and property, maintains law and order, prevents and detects crime and prosecutes offenders. PCs usually work an eight-hour day or night on a three-shift system with two days' rest each week. PCs may spend much of their time outdoors in all weathers, sometimes in very difficult and unpleasant conditions such as at traffic accidents or serious crimes. Constables' salaries start at £18,624, which rises to around £20,436 after successful completion of initial training and with experience, PCs can earn around £28,000. They may get additional income for working overtime. PCs working in the London area may get an additional cost-of-living allowance of up to £6,000.

Police Sergeant.

A police Sergeant is responsible for supervising patrol officers and agents as assigned and maintaining the chain of command within the operations of the department. Their duties are: developing training programs to department personnel; directing special units; preparing special reports or projects as assigned; receiving and reviewing reports from officers; assigning personnel in accordance to specific needs. Usually requires a minimum of bachelor's degree in criminal justice and/or additional certifications and at least 5-7 years of law enforcement experience. Typically reports to Chief of Police, Captain, or Lieutenant.

Transit and Railroad Police

He apprehends or removes trespassers or thieves from railroad property, or coordinates with law enforcement agencies in apprehensions and removals.
He direct and coordinate the daily activities and training of security staff.
He directs security activities at derailments, fires, floods, and strikes involving railroad property. He examines credentials of unauthorized persons attempting to enter secured areas. He investigates or directs investigations of freight theft, suspicious damage or loss of passengers' valuables, and other crimes on railroad property. He plan and implement special safety and preventive programs, such as fire and accident prevention.
He prepares reports documenting investigation activities and results.

b) A summary of the main conditions of the Police Constable

Hours of work

The normal working week is 40 hours on a shift basis. Shift patterns vary between forces. All ranks below superintendent are entitled to two rest days a week and compensation if required to work over those two days. They are also entitled to leave or compensation in lieu of public holidays.

Part-Time Working

Police officers of all ranks may be able to work part-time. As a general rule, the same terms and conditions should apply to part-time officers as they apply to full-time officers, where appropriate on a pro rata basis.

You can apply to join the police service as a part-time officer but whilst on probation you must work an average of at least 24 hours a week (1,248 hours a year). Initial training must be completed on a full-time basis. Officers working part-time will not be exempt from working shifts – including night duties.

The annual salary of a part-time (or job sharing) probationer, constable or sergeant is that of a full-time officer calculated on a pro rata basis.

Accomodation and Postings

All officers are required to perform duties at any location within the force area. No undertaking can be given to post anyone close to home or to a selected district either on appointment or in service. Officers must find their own accommodation, with the place of residence subject to the approval of the chief officer.

Annual Leave

All ranks are entitled to periods of annual leave on full pay. In your first five years of service, including your probationary period, you will receive 21 days annual leave per year, which will increase the longer you are in service.

Part-time officers are entitled to the same number of days annual leave as full-time officers with the same amount of service, but the time credited will be on a pro rata basis.

Sick Leave

Officers receive full pay during the first six months of any absence due to sickness or injury with entitlement to half pay for a further six months.

Uniform and Equipment

Uniform and equipment are provided free by the Police Authority. When leaving the force, the officer returns them to the Police Authority.

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Pension.
Their pension’s scheme offers generous benefits, with the option of transferring previous pensions to their scheme. It’s also worth noting that PCs Scheme, so National Insurance contributions are paid at the lower, contracted out rate.

Task2(d)

Summary of the best and worst point of jobs within the police force.

The best point

  • Their salary are very good
  • Been respect by the public
  • Free travel
  • Promotion
  • Get a lot of specialist training

Police officers get ...

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