• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service for the Senior citizens Christmas party

Extracts from this document...

Introduction

Customer Service for the Senior citizens Christmas party Why we are doing it As part of my AVCE Leisure and Recreation course I am doing a unit on customer service. This unit includes delivering customer service to 4 different types of customer. At our Christmas party we delivered customer service to a diabetic, a wheelchair bound woman, a woman with walking sticks and also just senior citizens generally. Preparing for the day We learnt that we would be holding a senior citizens Christmas party on the 15th October. As the party was to be held on the 3rd December this gave us less than 2 months to prepare and organise the whole event. We were split into 2 groups. These were the front of house group, who would be serving the guests and setting all of the tables up, and the kitchen team, who would be cooking for the guests. We started off by deciding what food we would need and all kinds of entertainment and accessories that we would provide. We also had to decide on prizes and the leaving presents that we were going to give out to our guests. ...read more.

Middle

He told us that when we were taking the drinks over to the guests that if we looked at the drink we were more likely to spill it than if we didn't look at the drink. After all of this had been told to us Andreas got us to set up a cover just as he and Phillip had done. Me with the cover I had set up The decorations at Darlaston Community Association (The Rec) On Wednesday 1st December at 1:00pm a small group of our form had to go to the Darlaston Community Association (The Rec) to put the Christmas decorations up ready for our Christmas party on 3rd December. There were 2 rooms that needed to be decorated and also the kitchen to be cleaned, as the mess was horrendous. We were split into 3 groups. The people who were to be working and cooking in the kitchen went and cleaned the kitchen. As there were more intermediate students than advanced students the intermediates decorated the larger room. There were only 4 advanced students to decorate the smaller room. The group included me, Matthew, Sam and Reechma. ...read more.

Conclusion

The first bit of entertainment that we did was the 4 games of bingo. These went down really well as the senior citizens love bingo. We let the winners of the bingo chose their own prizes, which were situated at the front of the hall. Afterwards we had the 4 quizzes. Once the first quiz was finished the answer sheets were collected in and myself and another student added up the scores whilst the second quiz was taking place and so on. Once all of the entertainment was finished one of the guests stood up to make a speech. She said that she and the other guests had had a wonderful time and she even told us that some of the guests had been to a hotel for a Christmas lunch and they said that ours was better. Leaving Time When all of the guests were leaving Amandeep and Pam gave out the leaving presents whilst I, Ben, Leigh, Mat and Matthew sang 'we wish you a merry Christmas.' All of the guests applauded us. After the guests had left we had to tidy up the room and put it how we came across it. The tables had to go back properly and also the kitchen had to be tided. We all left The Rec at around 2:30pm. ?? ?? ?? ?? Donna Hawkins December 2004 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Christmas section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Christmas essays

  1. I am going to write about three different poems, which have a different view ...

    These symbols that have been mentioned so far in the poem has been about Jesus' life in chronological order. The dawn symbolizes the birth of Jesus, the running stream and watermill symbolizes the purity that He brings to the world, the three trees symbolize his crucifixion and the horse symbolizes

  2. Our task is to produce a Christmas Food Product capable of mass production.

    the impression that people of the older generation disagreed with the idea. Those of a younger generation realised the practicalities of these meals, and they seemed to feel that these ready made meals should be used when short of time, and not for Christmas dinner as this would commercialise Christmas further than it already is.

  1. Original Writing - Memories of Christmas.

    My brother didn't need to woken up by me, but he still bolted up at the sight of me. We mouthed 'Happy Christmas' to each other gleefully and we raced down the stairs together, taking them three at a time.

  2. The Christmas That Stopped the War

    Then we became more aware of the hymn they were singing. It was Stille Nacht, Heilige Nacht that of coarse was Silent night Holy night. Interviewer: What was the response and why? Jim Prince: Well once they had finished their song, we responded by singing The First Nowell.

  1. Examine how different writers present the theme of Christmas

    This compares to "A poem for Christmas" because like the other two poems the title "A poem for Christmas" is also ironic, as you would think it was a poem about a traditional Christmas from the title, but it's about commercialisation.

  2. Discuss how two or three writers treat the subject of Christmas

    Herod was a King who killed the entire first born boys. So when you read the poem, you determine the fact that it is quite horrid. I thought that it was Santa Claus first because it asks, 'What are all those presents lying on the kitchen floor?'

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work