Customer Service for the Senior citizens Christmas party

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Donna Hawkins                                                                                      December 2004

Customer Service for the Senior citizens Christmas party

Why we are doing it

        As part of my AVCE Leisure and Recreation course I am doing a unit on customer service. This unit includes delivering customer service to 4 different types of customer. At our Christmas party we delivered customer service to a diabetic, a wheelchair bound woman, a woman with walking sticks and also just senior citizens generally.

Preparing for the day

        We learnt that we would be holding a senior citizens Christmas party on the 15th October. As the party was to be held on the 3rd December this gave us less than 2 months to prepare and organise the whole event.

        We were split into 2 groups. These were the front of house group, who would be serving the guests and setting all of the tables up, and the kitchen team, who would be cooking for the guests. We started off by deciding what food we would need and all kinds of entertainment and accessories that we would provide. We also had to decide on prizes and the leaving presents that we were going to give out to our guests.         We decided on different jobs for everyone to do to prepare aswell.  I and Pam had to design the menu and Christmas card; Amandeep had to design the seating plan with Ben and also had to bring in the leaving presents; Matthew and Mat had to design and make the table decorations; Sam, Nigar, Reechma, Ben and Leigh had to design and produce the 4 different quizzes we were going to do; Krystle had to design and make the name cards; Shani had to design, make and send the invitations and Ben and Leigh had to Practice the calling for the bingo.

        We had to cater for approximately 30 guests, so we had to make sure that we brought enough food to cater for all of them.  

        Each lesson we had to carry on preparing for the party by carrying on with the jobs we were given. On one of the lessons the OFSTED inspectors were in school. We had one of the inspectors in our lesson. We were all finishing off and practising our jobs. Ben and Leigh asked the inspector wanted to join in with practising their music quiz whilst the rest of us carried on with our jobs. I and Pam went into the base room to finish off our menus and print them off.

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        The intermediate group were also holding a Christmas party a week after ours. They went around various supermarkets, such as ASDA and Safeway, to find out the prices of the food that we needed as we wanted to buy it as cheap as possible. We ended up buying the food from Morrison’s and ASDA.

        Because our budget was quite low (only £80) we had to buy the prizes ourselves. I brought in a box of biscuits and others brought in alike or gift sets such as bath salts and soaps.

        We had to store the food at school, ...

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