Served customers using the computer: I used the software on the computer to log into a customers account and put in the film they were hiring but I did not use the till.
The responsibilities I had were being in charge of the cleaning I had to make sure that there was no hazardous objects which would result in a fatal injury. I also had the responsibility of stacking the movie cases and movies so that they would not collapse on anyone. As well as that I had the major responsibility of Product Display which took a lot of effort and time, it was so that the customers would notice what films were out and would come in to enquire about them. The rights that I had when I was on my work experience were kind of the same of the employees but I was not allowed to use the till as I was under 18 years of age. I had the right to a break every day and it was for 30 minutes were I went to get a bite to eat at the local chippy which was only next door. I had right to a day off as I had to go for religious prayer at the mosque but I worked half the day as the prayer was not until after 12:00pm.
I worked with 4 other people who were 2 employees, a manager and the Boss.
The employees had the same rights as me but they worked for longer hours and were entitled to a longer break. They did do some of the same jobs as me and helped me out with my jobs. They showed me how to carry out my job best as possible. They were responsible for the tills and the transactions that were made the manager was in charge of the employees and the running the business day to day. The manager would have the right to fire and hire people. I went to him for my interview for work experience. He would take in all the takings and count them up before taking them to the bank. He also had the responsibility of closing and opening the shop and being paid more as he dose lots of work. One of his rights were to have a longer break, his break was for an hour. And finally the boss he only came in once or twice as he had other businesses he would come to see how things were running and to ask me how I was being treated on my work experience. The boss had the right to fire and hire anyone in the business he was at the top of the chain and if the manager had a problem he would go to see the boss.
Citizenship Coursework (Activity 2)
The research that I did on my work experience placement was that:
I researched company polices which included employment polices and emergency instructions (Appendix). I got vital information from these polices as they told me information about recruitment and who recruits people and the “equal opportunity for all applicants”. As well as that I researched the emergency instructions for the business which included Emergency instructions to advise you to what to do in case of a fire.
I also typed up questionnaires, which I got filled in at my work experience by customers and employees. I found a great deal of information from my questionnaires which were based on health and safety in a working environment. I found out what amount of people got injured at work, if the environment where they worked was safe and if they were equipped with safety uniform. Theses are just some of the questions I asked at my placement. I found out that very useful as it did tell me about health and safety.
My employers told me and took me through the fire routine which they clearly stated where the fire exits were and what to do when the drill went off. They also told me who was head of first aid if I got injured.
I got my information from various resources which included;
company polices – Fire Instructions
questionnaires – Health & Safety
own observation
Research – Employment polices
Employers – Fire drills & First Aid
The information I gathered was fairly easy to get but I had to come back in my own time and collect it. I had to wait a week for the employment polices as the manger had to get permission from the boss to give a copy of it to me because of security reasons.
I have learned a great deal of knowledge of the everyday work life through work experience. This has made me confident about future jobs, gave me hope and helped me towards choosing a career option. I learned a number of different skills which include customer service, using new software which increased my I.C.T knowledge. As well as that I learned how to display products, deal with customer enquiries. While on my work experience I also have wrote information about my Rights and Responsibilities this was not my citizenship issue but I think that this is also an important part of working life.
Rights
I had the rights of having a break.
I had a right of a lunch break of an hour.
I had the right of talking to people and going outside for a break.
I had the right of taking a holiday in any emergency or if I was ill.
I had right to be treated fairly and equally.
I had the right to tell the staff if I was subjected to any kind of abuse.
I had the right to talk to any member of staff and those questions while my duty.
I had the right to ask assistance if I was using any kind of equipment.
Responsibilities
I was responsible to come early before my shift started.
I was responsible for punctuality
I was responsible for talking to people in a polite manner and come as soon as possible after my breaks.
I was responsible to phone the work place if was sick or cant come due to emergencies.
I was responsible for treating the members of staff fairly and especially other people.
I was responsible of not passing any racial or sexist comment to any body.
I was responsible of assisting any member of staff when they needed help.
I was responsible to avoid the use of foul language and abide by my manner.
I was responsible to help people when they needed help and with there enquires.
I was responsible for respecting members of the public.
Citizenship Coursework ( Evaluation)
The good things about my work experience were that I got to watch a lots of films which I hadn’t seen, I made new friends and I gained knowledge about the working life. The hours that I worked were good as I did not to wake up early in the morning. The bad things about my work experience were that I had to do a lot of work which included cleaning the shop. I also did not get a long break, that was due to the hours that I worked but I think that since I was doing my work as best as possible I should have got a longer break but this has thought me that you can’t get every thing. what well in my action plan was that I wrote to all the company’s I was interested in for work experience and I got reply’s.
My activity was successful as I believe that I got what I wanted from there which was to learn about the working life get some experience of work so that when I want a job I will know what to do e.g. write a letter and CV. How to present myself for an interview and what to do at a interview. I also learned how to serve customers e.g. be polite, customer is always right and I know how to respond to customer enquires and talk to them if they have any problems, these will be useful throughout my working life. I also got a better understanding of rights and responsibilities and I have picked up on new topics such as Health & Safety and that every one has the right to work in a safe and hazard free environment. I have learned that I am a responsible person, who works hard and works well in a group or part of a team. I know that I would go for challenges and I am a fast learner. In the future I would like a part time job while I am studying and go on to college for better qualifications. I have learned various things about the world of work, is challenging and that work experience has gave me confidence about looking for a job in the near future. I also learned that the world of work can be a dangerous place if your not careful sometimes you will get what you want and other times you won’t. when working you should be responsible and take responsibility.
Health & Safety is important as it was my citizenship issue I learned a lot from it. I know what safety regulations a company should have this is important as I could be working in a hazardous area and I wouldn’t know. I have befitted others from being there as I have helped out with the shop I have gave the shop a good name not forgetting the school. They helped me achieve my goals which were to get an excellent reference and learn about work.
I benefited from it in the following ways:
I improved my spoken skills.
I became to get more aware of time and punctuality as I had to leave home early.
My confidence boosted dramatically.
I came to know how it is to be a part of the working world.
I learned what role basic health and safety
I got aware how to tackle with responsibilities by contributing skills and qualities in a positive manner.
.
My employers were impressed with me and they would be very happy to employ other youngsters from the school for work experience. Also the community was benefited as they were provided excellent customer service from myself. After I left I heard that the customers were giving good feedback to the manager about my time there. As well as that I boosted sales of the shop as I recommended it to friends and family who are now members there.
My employer could have improved working standards as it was quit dark there as the lights weren’t very good. Also the kitchen area was a disgrace as it had a bar of soap there, non-working kettle and microwave and a small fridge which was dirty. The toilet was okay but could be improved. The shop itself was a cold place especially in the winters as it did not have any heating except for a small electric radiator which was only good for one person. It had a drinks fridge there which was always empty and had a terrible smell to it.
Overall I think that all I all that my work experience went well from the start. I wanted to go to a police station but was refused and at the end I went to a local video shop. This has thought me that you can’t get every thing you want and the world is bigger then it looks. On my work experience I had my ups and my downs but eventually I took responsibility and I done well. I did achieve my initial; aims from my plan which were get a good reference, have an excellent punctuality and attendance, learn new skills and get experience of what the world of work is like.
HEALTH & SAFETY QUESTIONAIR
PLAESE CIRCLE THE APPROPRIATE WORD.
Do you work?
Yes No Other
Have you had an accident at work?
Yes No Other
How long ago was your accident?
-5 years +5 years
Did you get compensation/injury fee?
Yes No Other
How would you describe the Health & Safety of your company?
Bad Good Excellent
Do you get sick leave?
Yes No Other
Do you get paid for sick leave?
Yes No Other
Do you have appropriate facilities at your company e.g. toilets?
Yes No Other
Do you get have a Safety uniform e.g. helmets, reflective clothing?
Yes No Other
Do you think you need it?
Yes No Other
Do you have Health & Safety signs?
Yes No Other
Do you feel safe when working?
Yes No Other
Thank you!
COMPANY POLICIES
Emergency Instructions
Follow these rules in an emergency:
Stop work and leave the building immediately when the fire alarm sounds or
when you are instructed to do so!
Follow instructions, avoid panic, and cooperate with those responding to the
emergency.
Proceed to the designated or nearest exit.
Turn off computers, equipment, fans, etc., and close desk drawers.
Do not delay your exit from the building by looking for belongings or other
people.
When leaving the building, go to a clear area well away from the building. Do
not obstruct fire hydrants or the responding fire/rescue workers and their
equipment.
Do not re-enter the building until instructed to do so by your supervisor or
fire/rescue worker.
Periodic fire emergency drills may be conducted. Your life and the lives of others will
depend on your cooperation.
Emergency plan: This company has a responsibility for minimizing the danger to life,
property, and job security arising from the effects of fire, riots, civil commotion, and
natural and man-made disasters. To accomplish this purpose, an emergency response
team has been appointed to respond to emergencies. Their responsibilities include the
following:
Arrange for evacuation of employees
Render first aid
Salvage and restore company operations
Curriculum Vitae
Personal Details:
Name: asim hussain
Address: 45 Wright rd
D.O.B: 5/3/90
Marital Status: Single
Telephone number: 012478595
Mobile number: 0814520383
Personal Profile
I am an adaptable person, I am confident when I speak to people and I am rarely absent from school. I also am organised in my work and I can work well in a team.
Education
Primary School: Leigh Junior Infant School 1995-2001
Secondary School: Hodge Hill 2001-05…
I am currently doing my GCSE’s and the subjects which I aim to get GCSE’s in are Drama, Geography, Food Technology and Applied Business.
Employment
I also do part time work in a video shop I have listed the details of my employer below and how to contact him:
References;
Miss K Teffer (Form Tutor):
…………
.
WORK EXPERIENCE LETTER
Shabbir khan
Video Channel Film Hire
842 Alum Rock Rd
Saltley
Birmingham
B8
Mobile no: 077732151967
Asim hussain 45 wright Road
Saltley
Birmingham
B8
20th March 2005
Dear Sir/Madam,
Request for Work Experience 12th- 23rd September 2005
In September 2005 Hodge Hill School is involved in two weeks’ work experience. I am writing to see if it is possible to carry out my work experience at your establishment.
I am a reliable and calm individual I feel I have good interpersonal/communication skills, which I feel I have gained through my school life. My part-time work has also played a major factor, making me aware of customer services, team work and active listening.
If it is possible to undertake my work experience at your establishment, I would be grateful if you would consider my work experience at your establishment. I will be able to attend an interview after 4.00pm on weekdays or on Saturdays if convenient.
I have enclosed a stamped addressed envelope and my CV. I look forward to your reply.
Yours Sincerely,
Asim hussain 11A
Citizenship
