It was the first morning of my work experience and as I sat on the bench outside Thorntons and the nerves started to kick in. As the shutters started to rise, a burst of mixed emotions entered me. I was scared, excited, worried and a host of other feeling wriggled around inside me. I walked in the shop stiff with nerves. As I introduced myself to the assistant manager I kept missing out words as I was speaking because I was so flustered with the experience of it all. As she sorted out something for me to do, I was apprehensive of what was going to happen next.

Suddenly a customer walked in and my heart skipped a beat. I was hesitant that they would ask me a question and I wouldn’t know the answer. The customer came up to me and asked me where the diabetic chocolate was and all I could do was apologising because I didn’t know the answer; I had only been there for five minutes.

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As the customer left, I felt angry with myself because I had not taken in the layout of the shop quickly enough, I felt guilty because the customer left without their goods and concerned that my boss might give me a negative comment about it. Luckily, my boss didn’t see this happen so I sighed in relief. As the hours went by I stacked shelves and mainly served customers on the till. Every time I made a little mistake I was uneasy at the thought that I would get told off. Finally lunch time arrived and I set off to ...

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