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Inter cultural communcation is the process of sending and receiving messages between people of different cultural background.

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Introduction

INTER CULTURAL COMMUNICATION * Inter cultural is the process of sending and receiving messages between people of different cultural background. Opportunities in a Global Marketplace * Opens borders and allows worldwide competition. * Domestic workforce becomes more diverse : people from different nationalities working in one company. Companies can recruit workers from a broad pool of talent; and benefit from broad range of viewpoints and ideas; and have better understanding of other markets. Challenges * Motivating workers from different countries and cultures. * Working with them in teams * Need to understand some of their culture to prevent mis-communication. Definition of Culture * Is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behaviour. * Subcultures are distinct groups that exist within a major culture. Culture includes the following : * Language * Non verbal signals * Word meanings * Time and space issues * Rules of human behavior ; what is acceptable and not. How culture is learned * Listening to advice from family members, relatives, and elderly people (direct). ...read more.

Middle

* Personal space - when people are talking do they stand close or far from each other. * Facial expressions - do people shake their hands to indicate 'no' or nod to them to say 'yes' * Eye contact - in some culture eye contact is a must as it signifies honesty and openness (U.S) but in other cultures is aggressive and showing no respect. 5. Age differences * Are older people highly respected (Asian) ; or youth emphasized (US) - where older colleagues communicate as equals with younger colleagues. 6. Gender Differences * Perception of men and women in business. In some culture, women do not work or get involved in business. Dealing with Language Barriers * English is the most prevalent language in international business, but it's a mistake to assume that everyone understands it. * Watch for clues to be sure that your message is getting through to people who don't speak your language * If you have a long term business relationship with people of another culture, it is helpful to learn their language. ...read more.

Conclusion

2. Study Other Languages * English is the most prevalent language in international business, but it's a mistake to assume everyone understands it. * Many companies find that they must be able to conduct business in languages other than English. * If you have long term business relationship with people of another culture, it is helpful to learn their language. * Even if the same language is spoken in another country, don't assume that it is spoken the same way. U.S. English British English apartment Flat eggplant aubergine elevator lift Long distance call Trunk call Pharmacist chemist Sweater pullover 3. Communication style * Formality may vary. In U.S. workers prefer open and direct communication styles. Japanese workers tend to be less direct. 4. Writing Clearly * Use simple, clear language - avoid words with double meanings. * Be brief - simple sentences, short paragraphs. * Transitional elements - helps readers to follow your speech eg. furthermore, for example, in contrast, however, firstly, finally, in conclusion. * Address international correspondence properly * Cite numbers and dates carefully For exp : in U.S 12-05-08 means December 5, 2008 In Europe it means May 12, 2008 * Avoid slang, idiomatic phrases and business jargon Eg. face the music, in sixes and sevens. ...read more.

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