2.3 - Communication
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Introduction
2.3 - Communication Communication Classification Oral Communication Oral communication is also called verbal communication. It is when parties talk and listen to each other, and is quick and clarification is easier. The receiver is able to ask questions to get feedback on what they have heard, however the communication skills of the speaker will greatly determine the effectiveness of the exchange. Advantages Disadvantages Questions can be asked Not always truthful Less delay on answers No permanent record Little to no cost More difficult to communicate confidential messages Able to judge employees communication skills May be more time consuming Body language, etc, can be judged Written Communication This is a form of non-verbal communication. ...read more.
Middle
These include graphs and charts, sign language and body language. Formal and Informal Communication Informal Communication This is when there are informal channels for communications, such as grape-vine communication [gossip]. This may hinder communication; however it also has a number of benefits. It may serve to foster a sense of belonging, security and mutual support and pool ideas from different groups. Formal Communication These are the official channels of communication, often marked by written communication. The most common example of this is passing information from a manager to a subordinate. Barriers to Effective Communication Noise is any barrier to effective communication. ...read more.
Conclusion
As technological progress is made, these methods continue to improve. However, there are still disadvantages to these communication methods. They tend to have high set-up costs, such as for laying down land-lines or setting up internet for the business. There will also be ongoing fees from the internet service provider. There is also the risk of the programs crashing, or the internet or phone lines being hacked and compromised. This is especially a risk for e-commerce with online credit card payments. For video conferencing, there may still be a time-lag. Consequences of Poor Communication * Low morale * Greater error and reworking * Loss of competitiveness * Lack of control ?? ?? ?? ?? http://ibscrewed4business.blogspot.com/ ...read more.
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