British Gas Case Study- workforce planning.

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British Gas Case Study

David Lee

1. Main purpose of workforce planning at BGS

- Workforce planning is the process of anticipating the current and future demand for workers in an organization, which requires business to be prepared for supply changes in the labor market. Workforce planning is aimed at helping companies make sure they have the right people in the right place at the right time and at the right price. Through Workforce Planning, the organizations can clearly know what people the organization will need, and how many will be available to meet those needs. So, by connecting the organization's demand and the available workforce supply, organizations will be able to create and target programs, approaches and develop strategies.

According to the case study, the UK energy market is highly dynamic, so, to be able to compete in such market, the company needs to strengthen their workforce with appropriate staff. For British Gas, the main purpose of workforce planning is to help them to employ the right people for the job. In BGS, Workforce requirements are driven by two different demands. First, the contract customers that has service agreements with the company and those customers who call for one-off assistance. In times of increasing demands, the company needs to get ready. Therefore the workforce planning is very important, because it will help the company to estimate workforce demand and employ suitable people which the company will need in future.

The workforce planning helps to simplify the recruitment process, because it sets out appropriate information about the job and the person needed. Therefore, it attracts only suitable people and it is time and cost saving for the recruitment process, which is the purpose of workforce planning for British Gas. It will help British Gas not only to employ the best suited person for the job but also to have enough engineers to meet the estimated demand of customers.

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2. Importance of workforce planning in achieving BGS’s aims

- As it is previously mentioned, Workforce planning is the process of assessing a company's current and future labor needs. Therefore, this assessment must consider not just overall employee numbers but also the skills that will be required within the business. Workforce planning also involves managing any training and recruitment process to ensure the organization has the right staff in place and the goals of British Gas are to deliver long-term profitability, operate with the right people to deliver its overall business plan and to ensure efficient management of people in ...

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