• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Compare and contrast the management styles of Richard Sinclair and Joe Enfente.

Extracts from this document...

Introduction

In 1985, two entrepreneurs, Richard Sinclair and Joe Enfente, set up Microphone, a mobile phone company. They both believed that employee performance should be measured and bonuses paid to reflect customer satisfaction and sales. They introduced customer satisfaction questionnaires and hired a team of pretend shoppers to check on service standards. However, after three years the two founders had a major disagreement over management style and Joe Enfente left the business to set up a rival company, 'Clear Sounds'. By 1999, both companies were in the top five sellers in their country and thinking of selling shares to the public. A newspaper report on the two men highlighted the differences in management style. ...read more.

Middle

Employees are encouraged to make suggestions which are rewarded if implemented. Excellent performers receive large bonuses and loyalty awards after five years' service. Free holidays are provided to the top ten employees in the firm. Richard regularly visits stores and personally presents awards. Communication is enhanced through company videos and newsletters. A praise culture is encouraged. Richard Sinclair is all about communication and rewarding. He is really involved with his company and his employees interact as well. Joe Enfente, in contrast, rules his business through fear with two-way cameras linked to head office and computer systems which record sales per employee and by store. He appoints store managers similar to himself. Employees do not contribute to decision making, but many say that they respect Joe's business sense and the opportunity to share in profits and earn high bonuses keeps them working for Clear Sounds." ...read more.

Conclusion

A rewarding system is smart to use, by this they are eager to work hard. Joe Enfente, on the other hand, doesn't communicate with his employees, and they will not have the feeling that they have something to say and that they are important. A rewarding system is smart to use, by this they are eager to work hard. 3. (i) As Microphone grew, how would the changing roles of Richard Sinclair and Joe Enfente cause disagreements? The changing roles will cause disagreements because of the different managing styles of the two. (ii) If Microphone and Clear Sounds sell shares to the public, how will this affect the entrepreneurial roles of the two men? They are not really in a dominant position anymore, because their market share decreased. By this they have to take more risk to make profit, because they lost their dominant position. ?? ?? ?? ?? 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our International Baccalaureate Business Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related International Baccalaureate Business Studies essays

  1. HRM - how Marks and Spencer motivate their staff.

    Herzberg Frederick Herzberg (1923-) had close links with Maslow and believed in a two-factor theory of motivation. He argued that there were certain factors that a business could introduce that would directly motivate employees to work harder (Motivators). However there were also factors that would de-motivate an employee if not

  2. Project Management - planning an all inclusive carnival concert in the North Western end ...

    making sure of quality Quality: To hire great caterers, performers, entertainment and decorators that meets the standard of the client and project manager. Schedule: Monitor and make sure that all phases of the project are on schedule and make sure that the resources are available when they are needed.

  1. Leadership styles and analysis of my leadership skills.

    skillful in a giving task and can be used if followers have certain information that complement that of leader's ideal. There seems to always be a mutual benefit between the leader and followers. The weakness to this type of leadership style is that there is always too much interference of ideals and can delay executions of plans.

  2. Human Resource Management - learning styles, Government training programmes in Trinidad and Tobago

    The work of Pavlov and Skinner suggested that learning is the formation of new links between stimulus and response on the basis of experience which they called conditioning. From the experience learned we modify our responses to a given stimulus according to whether the feedback on the results of our previous response was good or bad.

  1. Business management

    Both Punjabis and Gujuratis are fond of outside food and the people staying in these areas have the buying capacity and are willing to spend. Investing in opening a restaurant over here is beneficial. The research would help me to know whether it will be beneficial for it to expand and open a branch in Chembur.

  2. New business plan

    residents, it is attraction immigration and more and more Chinese origin people migrate to New Zealand. * Increasing population growth-New Zealand population is growing so the source of our customer is increasing * Increased trend to eating out at restaurants - the market data shows that the number of people

  1. Orgnizationl, Theory, Change & Culture

    Committees are often the most reliable way to make decisions. Condorcet's jury theorem proved that if the average member votes better than a roll of dice, then adding more members increases the number of majorities that can come to a correct vote (however correctness is defined).

  2. MG 309 Strategic Management

    And if it doesn't make money, then the chances of business survival is less. Thus it's important for firms to maintain their business as well as their customers and this can be done through the use of appropriate strategies in the firm and providing customer satisfaction at the very best level possible.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work