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Cross-cultural business. Report for Westerners doing business in China.

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Introduction

Communication In Business Cross-Cultural Business Communication Final Report Name: Fritz Januar 13471194 Lecture: Komal Nanwani Unit Controller: Shalini Watson Table of contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.1 Business Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.2 Build relationship with Chinese Businessmen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.3 Thinking and Decision Making Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4 Greetings and Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...read more.

Middle

means there are some problems, they do not like to give negative replies because it is considered as an impolite manner ( Yeung and Tung 1996 ). Somehow, they are instinctively comfortable to provide a positive reply instead providing a negative response to business partners. Nevertheless, the culture of western people do not go that way, they often provide a straight forward answer and do not let people think about the ambiguous message. In other situation, they do not hesitate to ask you about your marital status, personal income, age, etc; those questions are inappropriate for western people. Western businessmen might develop small talk among Chinese people like discuss about Chinese landmark, weather, climate, your personal experiences, and Chinese culture and arts in order to gain further business relationship. 1.4 Greetings and Name Thirdly, learning some greetings is suggested when foreign businessmen attempt to set a good first impression and a better relationship on the meeting among Chinese people (Zhenzhong 2006). Those who can speak little mandarin will impress Chinese counterparts as well as showing the deep seriousness at the commencement of the business relations in China especially in Shanghai. For instance, they can say "Ni Hao" (How do you do) in the first section of the presentation, "Xie Xie" (thank you) and "Zai Jian" (goodbye) when done with the presentation (Huang 1991, 71). However, Chinese names are unique, it places family name first and surname second as well as should addressed the family name only. In some situations, some confusion might occured when the Westernised Chinese write their name reversely when they are visiting and sending correspondence abroad (Herbig and Kramer, 1991). ...read more.

Conclusion

Y. 1996. The Culture of Guanxi in a North China Village. The China Journal 35 (2): 1-25. Yeung .I. Y and R.L Tung. 1996. Achieving Business Success in Confucian Societies: The Importance of Guanxi. Organizational Dynamics Journal 23 (1): 54-65. Zhenzhong. 2006. Negotiating into China: the impact of individual perception on Chinese negotiation styles. International Journal of EmergingMarkets 1 (1): 64-83. 7. Appendix THE MARKING KEY Communication in Business 100 Assessment 2: Interim report pre-submission checklist and feedback sheet MARKING KEY LEGEND: N=Not done, P=Poor, U=Unsatisfactory, S=Satisfactory, G=Good, E=Excellent Specific criteria Evaluation Comments REPORT STRUCTURE Executive summary Includes: * Aim of the report * Main points of report * Recommendations * Conclusions N P U S G E Introduction Answers the questions: * Who authorised the report & why * Aim of the report * Scope of report & some background information N P U S G E Table of contents * Numbered using decimal notations * Every item relates to a page number in the text of the report N P U S G E Conclusion * Restates main issue(s) * No new information * Answers question 'What do these findings mean?' N P U S G E Recommendation * includes your interpretation of the conclusions * suggests possible action to be taken. N P U S G E Did you keep to the word limit (1200 words)? Include everything in the word count except for the executive summary, table of contents, reference list & appendix. Yes No REPORT BODY Body divided into two relevant sub sections , that address the requirements of the report N P U S G E Logical development of argument within each sub section N P U S G E Arguments are supported by concrete evidence (no sweeping generalisations) N P U S G E Relevant communication and cross cultural frameworks used to inform argument. ...read more.

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