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How to manage your own performance in a business environment

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Introduction

´╗┐Kelly James Unit 301 ? Manage own performance in a business environment The purpose and benefits of planning your workload is mainly so you are managing your time effectively and are able to plan your day, Time Management is a very important as your time on each task can be limited within a fast paced environment. I personally use a ?To Do? list which is an excellent way of planning and identifying all the tasks you need to complete within a specified time frame. I would usually write a daily list in order of importance with a ?must do?, ?should do? and ?could do? columns, I would then deal with the urgent matters first, daily tasks second and finally the trivial tasks if I had time any remaining task would then be carried over to the following day. This will also enable me to delegate any tasks to colleagues as and when necessary. In my work environment I am very much accountable for my own actions as I am the only member of staff that carries out my role, although I am still accountable to my centre manager to provide cover or carry out additional tasks as and when needed. In certain scenarios this can affect my own workload in these cases I have to ensure my manager is fully aware of my workload in order to provide me with the additional time I may need to complete those tasks. I feel that being accountable to others for my own work is very important; this assists the management team and colleagues alike so they ...read more.

Middle

In my job role, there are certain cases where various members of staff are involved in the development and progress of specific customers. This means that I have to ensure all changes and updates are communicated to those staff to ensure the staff member can keep an accurate account of that customer?s progress. My own progress with administration duties is reported to my managers and colleagues via email and various other correspondences this enables them to keep up to date records and allows my manager to track my progress towards my set targets. I regularly self- evaluate my own progress to locate and recognise any potential mistakes or areas that may need further improvement, this is important as it ensures a productive working atmosphere, less customer complaints and less disruptions to planned work-loads. It also allows me to use my time more effectively as I am constantly updating my weaker areas which enable me to work more efficiently. In my job, I deal with a variety of different learners with mixed abilities, ages and backgrounds. It is important that we safeguard our staff and customers and also have strict policies on equal opportunities, bullying and harassment and health and safety, procedures ensure that everybody deals with things in a similar way which ensures consistency. Guidelines are also in place so that each member of staff is aware of their own roles and responsibilities which ensures accountability. It is important to set high standards in your work as this maintains the level of customer service provided to your clients is of the best standard and ensures ...read more.

Conclusion

This is a valuable, and valued, skill in any employee. In every organisation in the country, employees are expected to work productively alongside a variety of people including those from different backgrounds with different ideas and attitudes. In the worst workplaces this mixture can be volatile and result in back- biting, arguments and power struggles but in the majority of workplaces staff treat each other with honesty, respect and consideration on an everyday basis. This promotes good working relationships, increases team moral and makes it a more productive atmosphere to work in. We have strict policies with regards to ensuring we promote team moral and respect each other?s skills and abilities. I try to ensure that I am honest with each and every piece of information I give even if this is even if some of this criticism is negative. I always promote feedback and constructive criticism to all staff, this enables staff to address weak area and be praised for stronger areas. I respect the wishes and requests of my colleagues and always attempt to accommodate them where I can, this means our team are multi-skilled and can cover various roles should the need arise. In certain situations I am required to support staff members with tasks that I would not normally undertake, this is important so that every member of the team feels supported by their co-workers. This can also prevent stress or additional problems in the workplace, the benefits of this are a more co-ordinated and happy workplace where all staff take accountability for their actions but feel able to ask for more support if necessary. ...read more.

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