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HRM - how Marks and Spencer motivate their staff.

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Introduction

TABLE OF CONTENT. Pages 1. Introduction........................................................................... 2 2. The public sector.....................................................................3 3. The private sector....................................................................3 4. The role of Motivation............................................................3 5. Marks and Spencer............................................................4, 5 6. Performance management in marks and Spencer ...................6 7. The motivation theories.....................................................6, 7 8. How marks and Spencer motivate its employees....................7 9. Conclusion.................................................................................8 10. References..........................................................................9 INTRODUCTION: The report is basically on our analysis and findings on how motivation in one sector and we will be using marks and Spencer as an example. And to discuss how these may differ from effective methods utilised within the sectors in different economic and political times. According to my research it shows that motivation styles are different in the two organisations. Our presentation would be focused on an organisation as a specimen to debate on this topic. In this report I would discuss both the public and private sectors and how motivation can affect the employees in this organisation. I would use marks and Spencer as a scenario in this report. I would give proper explanation on how marks and Spencer motivate its employees and different method they adopt to achieve this. Also I would explain what motivation is about and various theories of motivation and how it has affected the organisation. Why motivation is needed in an organisation and comparing different method used to motivate employees. The role of motivation would also be discussed and why do we need motivation and the impact in an organisation. ...read more.

Middle

and Macgregor's Theory X approach to workers (workers are viewed as lazy and wish to avoid responsibility). However workers soon came to dislike Taylor's approach as they were only given boring, repetitive tasks to carry out and were being treated little better than human machines. Firms could also afford to lay off workers as productivity levels increased. This led to an increase in strikes and other forms of industrial action by dis-satisfied workers. Mayo Elton Mayo (1880 - 1949) believed that workers are not just concerned with money but could be better motivated by having their social needs met whilst at work (something that Taylor ignored). He introduced the Human Relation School of thought, which focused on managers taking more of an interest in the workers, treating them as people who have worthwhile opinions and realising that workers enjoy interacting together. Mayo conducted a series of experiments at the Hawthorne factory of the Western Electric Company in Chicago. He isolated two groups of women workers and studied the effect on their productivity levels of changing factors such as lighting and working conditions. He expected to see productivity levels decline as lighting or other conditions became progressively worse What he actually discovered surprised him: whatever the change in lighting or working conditions, the productivity levels of the workers improved or remained the same. From this Mayo concluded that workers are best motivated by: Better communication between managers and workers (Hawthorne workers were consulted over the experiments and also had the opportunity to give feedback) ...read more.

Conclusion

"Many of them enjoy the social aspect of work." At present, employees at M&S over the age of 65 can only work and draw their pension at the same time if they joined the company before 1989. Staff will also be able to continue contributing to their pension when they reach 65, which will, undoubtedly, mean a further increase in numbers, she added. Conclusion Motivation in a work place is very important, when people are motivated; they tend to work in the same direction which is achieving the same goal. Workers are motivated when they have good relationship and able to interact freely with their managers or supervisors, they get motivated in a friendly atmosphere and they get even more motivated when there is increase in their wages. Marks and Spencer widely recognised today for its quality and excellent performance. What made it to be classical is based on activities going on in the company. They are efficient and always try to deliver quality and satisfy customers' requirement. M&S is known as the Britain leading retailer in food and clothing and now added to its pride by selling home wares, electronics and other appliances. Marks and Spencer has excellent staffs and ensured the treated their staffs well and also follows the motivational theories of management which includes the F.W Taylor, Herzberg's two factors, Mc gregor's theory and Maslow's theory. In every organisation, motivation is a key factor to improve the productivity and development of the company. ...read more.

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