• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Quality circles

Extracts from this document...

Introduction

Information for Internal Use The rationale of this paper demonstrate that how to inspect the association of quality circle programmes to current scenario of any organisation, and an awareness of the weaknesses of quality circles and how these can be remedial, as well as the strengths. Further, understanding of the tools and techniques which can be used by quality circles to investigate and remedy quality problems, and demonstrate an understanding of the organizational implications of instituting a programme of quality circles. Quality circles, Case study, TQM, Quality improvement. Running head: Total Quality Management Total Quality Management [Name of the student] [Name of the institute] Table of contents Overview 4 Quality circle at UPS a case study 4 Increased quality 6 Reductions in need for large-scale capital investment 7 To effectively implement the theory of continuous improvement 7 Tools and techniques 8 Strength and remedies 9 Conclusion and organizational implementation 11 References 12 Total Quality Management Overview The mainstream of authors embrace the point that quality circles could have much healthier option of endurance if they were considered as one branch of incessant procedure of TQM. Unluckily a big number of circle programmes over the world in different firms were introducing too early a structure for TQM which was already in position and as a result many of the circle programmes never been a success story. (Langley 2004, p691-711) A problem that is faced by many firms is how to incorporate TQM circles into a course of incessant quality. The rationale of this paper demonstrate that how to inspect the association of circle programmes to current scenario of any organisation, and an awareness of the weaknesses of quality circles and how these can be remedial, as well as the strengths. ...read more.

Middle

(De Wit B and Meyer 2004) Employees must be able to communicate effectively, suggestions to superiors, and other relevant employees. Security of jobs must continue to be established, in that, workers will not suggest process improvements, if their jobs are threatened by these improvements. We must each understand the whole process, so the managers can organize, control, and plan, and so workers can try to meet the needs and quality requirements of the consumers, within the organization. (Hendry and Seidl 2003, p175-96) These recommendations will only work if there is a committed management and work force team. Every team must believe in the integrity and ability of the other teams and co-operate and co-ordinate their activities with each other to help implement these recommendations effectively. Some suspected challenges in the implementation of UPS TQM process, if accepted, may be contributed to wrong implementation or targeting small and trivial problems rather than tackling the few but important problems that can actually be well worth it if targeted properly. (Hambrick 2004, p91-98) If employees are low on morale and the organization, instead of increasing their morale, actually lay down targets that are harder to achieve then morale will reduce even further and there a large amount of adverse effects to follow. Therefore, a high morale workforce will be an essential element of UPS TQM. Another problem is that companies try to solve all problems at once causing confusion and low success rates in minimizing the problem. (Denis et al 2001, p809-37) Our firm must tackle its problems one at a time to avoid this situation. Sometimes, the problem is not only with the teams or the wrong implementation of TQM but with the middle management. ...read more.

Conclusion

(Knights 2001, p311-40) Conclusion and organizational implementation Through our analysis quality circle has observed that circles can be helpful if the organization and quality circles mutually decide the TQM process. But in this analysis we have observed that quality circles were not much successful due to its previous reputation. They company also have methods for evaluating their part-time employees. The pre-load employees are evaluated by the amount of volume that the 18-wheelers carry into the centre. They have a time-chart for how soon the pre-load should be finished according to the volume on the 18-wheelers. The local sort is measured on how fast they can get the packages out. Every person on the local sort must have an average of touching 200 packages per hour. This includes people that do not even touch the packages. (Jarzabkowski 2003, p23-55) The local sort also containerizes small packages into bags so that the hub will not have to resort them to a new location. They are measured on how many mis-sorts are in each bag. They are only allowed to have one mistake on every 2000 packages without getting reprimanded. UPS is believed to have one of the most elaborate auditing systems around and that all discrepancies are documented and then the E-centre is given a goal list to help increase the productivity as needed. The company is consistently trying to improve on the quality of everything that it does. The major goal of UPS is: every package must be delivered every day. It wants to get every package delivered by the specifications of the customer. If that is a next day early a.m. package, that is when UPS wants that package delivered. Quality circles can be a major part of any organization if circle produce its strength by mutual understanding with firm and its employees. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our International Baccalaureate Business Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related International Baccalaureate Business Studies essays

  1. Project Management - planning an all inclusive carnival concert in the North Western end ...

    The entertainers may arrive late due to unforeseen circumstances. The mitigating action would be that the hired Dj would entertain the crowd until the performers arrive. The weather might be unfavourable. Our company will provide some tents just in the case the weather doesn't hold out. Preliminary Schedule And Milestones The project will start on the 02nd/05/11 and will

  2. A Corporate Governance Review of Toyota

    Board system Typically for the Japanese companies, Toyota has a one tier system6. Different from for example Scandinavian countries where companies by law are forced to have two levels of management. The board of directors consists of 29 persons, which is a fairly large amount for a board.

  1. This paper will concentrate on Apples Apple TV business, and its complementing iTunes business.

    See Fig. B and Fig. C in the Appendix for examples of the landing pages. iTunes Affiliates program This is a partner program that lets partners earn money by adding links to iTunes from their website. E.g. HBO has a link to iTunes from www.hbo.com.

  2. Advance Professional Development

    Reflecting on the past and planning for the future in this way makes your development more methodical and easier to measure. This is a particularly useful exercise prior to your annual appraisal.

  1. Business plan for Laundry Toaster laundry dryer.

    Asked about the "audience delivery" of the available spots. 6. Inquired about the production of our commercial. We then compared various proposals and looked at the cost per thousands and negotiated the most attractive deal based on which outlet offers the most cost-effective way of reaching our audience.

  2. Sony & Xerox Corporation Production Methods Kaizen and Total Quality Management

    These groups consists of individuals with different specialties. These groups each have an aim of producing a product with the lowest possible cost, yet has the highest quality. Xerox corporation will benefit greatly from TQM. The reduction of defects will take place as TQM promotes quality awareness and participation of all members of the organization.

  1. Ford Company Analysis - corporate structure and financial analysis

    that are considered to the full Board of Directors following each Committee meeting. In addition to the requirement that a majority of the Board satisfy the independence standards discusses above, members of the Audit Committee should as well satisfy additional independence requirements.

  2. Position Paper: The Contribution of Globalization to Sustainable Prosperity

    However, can they not understand that the ships are polluting the waters so badly that only years of treatment could get it close to its natural condition? Even though these local people have not been fully educated, they should be able to see that the sea water around the ship

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work