Questionnaire for evaluating customer's satisfaction

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QUESTIONNAIRE

FOR EVALUATING CUSTOMERS' SATISFACTION USING

TELECOMMUNICATION SERVICES

In order to evaluting customers' satisfaction when using telecommunication services in scope of nationwide, and supporting us (HSB-MBA students) in completing our research. We are sincerely wishing you give your ideas by fill in this form. We pledge to keep your informations in secret and only use them for our analysis purpose.

A. CUSTOMER INFORMATION

Full Name:

Address:

Province/City:

Nationality:

Sex: Male Female

Age: Under 18 18-23 23-30 30-40 Over 40

Tel:

Fax:

E-mail:

Current job:

Position:

Earning: Under 5m 5-9m 9-15m 15-30m Over 30m

B. CARRIERS INFORMATION AND REASON TO USE

I'm using service of:???? Viettel Mobifone Sfone Other:

I chose this carrier because of:

Quality Price