• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Analysis of Communication Channels

Extracts from this document...


Analysis of Communication Channels By Cancle Tunstall The CEO of SWC has recently hired me to analysis its current communication channels, communication delays, team development strategies, and offer solutions to any problems found. Communications, accurate information and team development are critical for the success of this organization. Without attention to these details, projects will be delayed, customer service will suffer and team confidence will be degraded to the point that there will be an increase of "finger pointing" and "back stabbing" for failures that occur. Upon study, my team and I found that there is a breakdown in communications to and from overseas operations. Different time zones, languages barriers, cultural differences and technology compatibility are all issues that must be addressed. Coping with time zone differences can be challenging, but through email, voicemail, faxing, and video conferencing these challenges can be minimized. This will give us a fair degree of communication globally. We must be proactive instead of reactive when dealing with time zone issues. Projects managers should be on call 24/7 to handle any problems that might arise and needs immediate attention both domestically and internationally. Information is not always received in a timely manner; it is often not accurate or comprehensive and many times the sending and receiving of information is not convenient for sender or receiver. ...read more.


During oral communications always, remember to speak slowly and ask the person you are communicating with to repeat any information that you did not completely understand. Communication is affected by cultural differences. In some countries, plural verbs are used for plural noun. If you do not know this, you would think the author of the dialog has poor grammar skills or you might even view this person as lacking education and question the creditability of that person as being a viable source of information. Cross-cultural exchanges must start by creating a common ground. Once this common ground has been established, it is possible for people to discuss things in a common way. Find the common ground and people will bond despite their cultural differences. Once this bond is establish, trust begins to intercede and when you have trust and respect for one another the first stage of effective communication has begun (Daniels, 2003). The compatibility of technology is very important for SWC to effectively communicate with subordinates in different countries. All affiliates will be connected to the corporation electronically. They will have access to the same email, LAN applications, phones, fax, and videoconferencing capabilities that the corporation has. ...read more.


The last stage in the "adjourning" stage, where team members are finishing project and preparing to disband. It is important to point out, as the team move from one stage to another can and often moves back to an earlier stage. Virtual teams comes from different geographic or organizational locations that use a combination of telecommunications and information technologies to come together to accomplish a common goal but rarely meet face-to-face. Horizontal communication between staff on the same level, such as between managers, general manager, etc, would take place in the form of virtual meeting, memos, emails. The virtual team's focus should be on total customer satisfaction, taking ownership of problems, innovation, commitment to a shared vision and provide supportive teamwork. There are advantage and disadvantages to virtual teams. The advantages are more information and knowledge can be shared among the team. They tend to generate more alternatives and offer a higher quality of decision making than traditional teams. The disadvantages are it takes longer to reach solution in many cases. Members may suppress disagreement more often, thus leading to a more explosive situation in the future and a few individuals may dominate the virtual team. The advantages outweigh the disadvantages and a global origination must exploit the advantages that virtual teams have to offer. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Human Resource Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Human Resource Management essays

  1. Making the Tough Team Call. The IMP team has been unsuccessful at completing their ...

    The norming stage is where members resolve the issues that provoked the storming and develop social consensus. Through compromise, the group will function as a collective body rather than as a collection of individuals. In this stage the group will become more cohesive and information will flow freely (Tuckman, 1965).

  2. The author wishes to pursue a career in purchasing therefore this project will ...

    Also it is not outlined what can be learned from experiences and therefore why would someone choose to experience something if it is not clear what they were going to learn (Gladwell, 2005). Another way to examine learning styles is through the use of the VARK test.

  1. Training Needs Analysis

    According to (Staughton, 2005), designing and delivering training to improve skills and knowledge is important, but the application of skills and knowledge to change behaviors, results, and achieve quantitative and qualitative results is critical to success. In general in improving employees performance and organizational results from the right selection, reward

  2. Training Needs Analysis

    Chandler (1999) describes such conflict as the unit affect where employees feel removed from the other teams and feel a greater sense of community with each other. They will set corporate affairs from their own stand point and will tend to be cautious in their behaviour and suspicious in their interpretation of what they hear from other branch offices.

  1. Investigation and Analysis of the current level satisfaction in Granary Library

    In addition to the many historical reference materials available there is an extensive collection of Limerick-related materials held here. This local collection is an essential aid for anyone researching the history of Limerick. The Music Library, stocks over 5,000 items including: * Cassettes * Compact Discs * Musical Scores *

  2. Internal communication and staff morale.

    argued that different forms of internal communication include memoranda, notices, meetings and house journals. She goes on to discuss that "horizontal communication takes place regularly between people on the same level...". This is vital in any successful organisation. For example, if communication was to breakdown from either party, this could cause the eventual downfall of the company.

  1. BMW an analysis.

    The activities of this department are as follows to prepare accounts for the business, to pay wages and salaries of the staff and employees in the business and to obtain capital and resources to be used within the business. The job roles in BMW for this department are to prepare accounts Pay wages & salaries.

  2. International management. This essay aims to discuss challenges, which international teams have to ...

    How could they act efficiently and successfully as an âinternational teamâ and finally what are the difficulties for a team acting in a global environment? The aims of this paper are to highlight the challenges that international teams face as well as the strategies that can be used to overcome these challenges.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work