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Assessing your own leadership - management at Costa Coffee.

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INTRODUCTION... Organisation name - Costa coffee It is a food base organisation and heart of our business is coffee where you can find some quality food as well. Its basically designed for all types of customers such as people those who doing shopping can come with family and have a coffee for relaxation, business people, passing through people etc. Below you can find the vision, mission and value statement of the organisation and brief description about the organisation structure and its functions Vision statement.... Our commitment to society is nothing new. We've always known that as well as providing the best brand of the coffee in the world, a sustainable retail business needs the support of healthy communities and a high quality environment. Since the 1972s, Costa coffee has been actively involved in improving the quality of life for a wide range of communities. We've always tried to make an active contribution to the needs of our stakeholders, whether as customers, employees, investors, suppliers, partners or neighbours. Entering the 21st century our commitment remains as strong as ever, but the world is keep changing. Business is becoming global, society more diverse and our business is under greater competition than at any time before. ...read more.


This style of leadership is often desired. A transformational leader motivates followers to do more than originally expected and the extent of transformation measures in terms of the leader's effects on followers. A transformational leader transforms and motivates its followers by: ? generating greater awareness of the importance of the purpose of the organisation and task outcomes; ? Inducing them to transcend their own self-interests for the sake of the organisation or team; and * activating their higher-level needs On the other hand Transactional leadership is based on legitimate authority within the bossy structure of the organisation. The emphasis is on the clarification of goals and objectives, work task and outcomes, and organisational rewards and punishments. In contrast to transformational leadership, transactional leadership appeals to the self-interest of followers. It is based on relationship of mutual dependence and an exchange process of "Do as I say and you will get a raise." (Reward) or "Meet this quota or you will get fired." (Punishment).These is extrinsic motivators which bring only minimal compliance from followers. Some followers will supply their own internal (intrinsic) motivation such as pride in their work, but this is a matter of chance. but unlike some contingency theories, cannot be used in all circumstances, and is can only be compatible with a firm striving on fast development, whilst creating a feeling of loyalty and trust. ...read more.


Therefore, I need to change this attitude as it may put me in trouble. Still to increase my effectiveness.. 1. I need to recognise the value and contribution of team members who function differently. 2. learn to utilise short cuts 3. Establish priorities and time lines to active the completion of delegated task in order to meet project dead lines. 4. Develop more patience, particularly with those who require time to process decision. 5. provide agendas and working papers to team members well in advance of meeting Therefore, I am supportive, consultative leader, but some times, I may change to influencing or directive style as well. CONCLUSION.. I think using the transformational leadership within my organisation is much better. Where as I believe when delegating a job to a group, the best way is to motivate them rather then ordering, where it will create a commitment to the job and the job will be done ultimately in a effective way, and also by respecting the individual performance, I believe we can maintain a good team sprit which is really important for our service. As well as satisfying their personal needs they find job assurance and they will commit their self on work which will help the organisation run smoothly towards the goal. REFERENCE... 1. http://www.thetlc.org.uk/documents/2012 2. http://www.coursework.info/ 3. ILM Level 5 unit M5.29 slides - lecturer - Mr. Anthony ?? ?? ?? ?? 1 ...read more.

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