Assessment of Burger King(TM)s Training & Development

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Assessment of Burger King’s Training & Development

I will now discuss the training and development factors associated at Burger King. Employee training is a vital requirement because it is a method, in which personnel’s skills can be expanded and it increases motivation. Also training links to employees gaining specific skills and abilities to perform well in their jobs.

Burger King is a restaurant that started out in Miami in 1954 and has grown to more than 11,500 restaurants in 72 countries worldwide. With over fifty years of experience Burger King has vastly grown in the Fast food Industry and dominates a large market share along with other Fast Food restaurants such as McDonalds, Pizza Hut and KFC.

The training at Burger King can vary because it depends on the position that is being filled. As a result I have created a table below which represents the key skill areas required by staff to learn. Each member of the workforce i.e. managers and the employees (delegates) of the fast food restaurant should expect a minimum of 8-12 weeks on-job and off-job training. The usual training routines learnt during this period are shown below:

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The training provided by Burger King is free of charge however the trainees are expected to fund themselves regarding normal living expenses such as commuting and accommodation costs etc.

Although managers are given a longer period of training Burger King ensures that all other employees such as till staff and kitchen staffs are offered ‘Right Track Training Programme’. This training programme includes a comprehensive induction and training i.e. covering all areas such as Health & Safety, working in the dining area, front counter or kitchen and how to make each product effectively. This additional programme helps to ensure ...

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