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Benefits Marks & Spencer derives from EC

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Introduction

2 Benefits Marks & Spencer derives from EC Marks and Spencer is one of the largest retailers in the United Kingdom. In 1999, Marks and Spencer suffered from an economic slowdown. As a result of this economic slowdown Marks and Spencer presented several initiatives. They included, * Security * Warehouse Management * Merchandise Receiving * Inventory Control * Speeding up the supply of fashion garments * Collaborative Commerce There are lots of benefits Marks and Spencer derives from E-commerce. These benefits we can categorise into three. * Benefits to Company * Benefits to Consumer * Benefits to Society Benefits to company, they includes. * Global Reach * Cost Reduction * Supply Chain Improvements * Extend hours of service availability to customer * Rapid-time-to-market * Efficient Procurement * Improve Customer Relationship * Up-to-date stock availability in company Benefits to Consumer * Instant Delivery * Information Availability * Cost Reduction Benefits to Society * Higher Standard of Living * Global Reach Like other companies in United Kingdom, Marks and Spencer also sell their products to the customers through online. ...read more.

Middle

* Rapid-time-to-market In Marks and Spencer's Merchandise Receiving process, matching orders and invoices are automatically done. As a result of this, process makes faster and free of errors. Warehouse and the stores will receive the information about the goods that are arriving and they will be passed to the warehouse and to the stores automatically. By Multi User Warehouse System (MUWS), the company can take a real time check about the stock which is arriving and available. So Marks and Spencer is a rapid time-to-market. * Supply Chain Improvements Through Multi User Warehouse System Marks and Spencer was able to pay their suppliers more quickly than earlier. This results, to makes suppliers happier and more cooperative than earlier. This will help to provide goods to the customers on time. As a result of Multi User Warehouse System (MUWS), Marks and Spencer retails stores will be able to deliver more accurate forecast demand to their suppliers for fast delivery of goods. ...read more.

Conclusion

The customers will also be happy to receive their needs very quickly and they will be encouraged to do more transaction through the internet. (Microsoft Corporation, 2001) Through the greater selection and availability via flow of efficient inventory chain, Marks and Spencer was able to increased customer satisfaction and revenue growth. (Microsoft Corporation, 2001) * Higher Standard of Living Marks and Spencer offers a higher standard of living conditions for their customers by providing online transactions. No need to waste their time on searching for needs by going here and there. By using online methods people will able to fulfill their needs within their residents. They can search for anything by streaming the internet. This makes their living condition easier. * Extended hours Marks and Spencer offers 24 hour service by providing goods to their customers. The customers can order their products at anytime and they will receive it instantly. The company will never hesitate to deliver their items to the customers. This will make the customers happier. ...read more.

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