• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Case Analysis - A month behind its target, Green Mountain Cellular Telephone (GMCT) is facing delays in opening their operations for customers. Erik Peterson, the general manager of GMCT comes across several major problems

Extracts from this document...


´╗┐WRITTEN ANALYSIS OF CASE ? ERIK PETERSON Written Analysis of Case ? Erik Peterson Sarwat Khan Organization Behavior & Leadership December 2, 2012 ________________ Written Analysis of Case ? Erik Peterson A month behind its target, Green Mountain Cellular Telephone (GMCT) is facing delays in opening their operations for customers. Erik Peterson, the general manager of GMCT comes across several major problems and looking for appropriate steps to be taken to address the key issues and to improve the organization to improve. Challenges Faced by Erik Peterson There are several challenges and hindrances faced by the general manager as he joins the organization in August. Having past experiences in radio communications and avionics equipment, Eric lacks any relevant experience in the cellular industry. With the goals and objectives to meet, Peterson is under the pressure of meeting the expectations of Jenkins, the founder of CelluComm who is very demanding and has the history of eliminating people from the board when they failed to meet his expectations. First, much to his surprise, he was assigned to report to Jeff Hardy instead of Jenkins. Hardy lacks any system operating experience and consequently; was unable to provide him with any advice or guidance which was crucial for Peterson being an amateur in the cellular industry himself. Related to this was the improper communication between CelluComm and GMCT as ?what to report, who to report? was never communicated to Peterson in a formal way. ...read more.


There are two cases where Peterson had given salary raise to subordinates which created chaos and had to cut off the salary later. It also affected the performance of the employees as it brought disappointment to those whose salary was cut off later and sense of deprivation among the rest. Inference: He should have consulted the headquarters in coordination with the HR department to allocate the right amount of salaries to avoid any chaos in the organization. 1. There were three new appointments in Peterson?s team. In addition to the problem with Melissa and Curt, some more individual problems emerged between Trevor and Curt, and Cantor and Green from LA; with Peterson. Inference: Although he has instigated many weekly meetings with everyone, with the tensions building up, he should have done more to relax the environment, for e.g. leisure activities or informal meet ups. Also there should be more informal meet ups between the headquarters CelluComm and the subsidiary GMCT. ________________ Key Problems Facing Erik Peterson From the previous analysis, we can derive key problems the organization is facing which obstruct its operations to be completed on time. We here analyze Peterson?s course of action and what he should have done in this situation: 1. Communication gap between CelluComm and GMCT, and within GMCT: There is lack of communication between the field workers with Curt and Erik and the information they receive is too delayed. ...read more.


For example by teaming up Curt and Stevana he could achieve more of technical and managerial skill set to be more productive. Moreover, Trevor could have been assigned to take care of utility. 5. Peterson should have defined clear roles and responsibilities, especially to Curt in the one-on-one counseling sessions that he needs to report directly to him whereas his subordinates reports to him. He could have developed a cross-functional organization chart to increase coordination between the employees. Action Plan for Meeting Finally, for his meeting with Chip Knight, the following action plan is suggested: 1. Open flow of information and communication should be developed between headquarters and GMCT. 2. Escalation process should be revised and a system should be developed for optimal communication between the field workers, contractors and GMCT to minimize the delay and to maximize the efficiency of inventory management. 3. A task-force should be developed to address critical issue during these two months until the launch of service operations. This should comprise of Stevana from Construction, James from Marketing, Melissa from Accounting, and Todd from Radio Engineering, and led by Peterson himself. There is a chance of conflicting interests of Todd with Curt, also Curt may question his absence from the task force. ________________ Reference Harvard Business School (1995). Erik Peterson (A). Erik Peterson Case - Hbr. Anti Essays. Retrieved December 1, 2012, from the World Wide Web: http://www.antiessays.com/free-essays/167394.html Erik Peterson Case (A) & (B). Scribd. Retrieved December 1, 2012, from the World Wide Web: http://www.scribd.com/doc/44973990/Erik-Peterson Erik Peterson Case. Scribd. Retrieved December 1, 2012, from the World Wide Web: http://www.scribd.com/doc/48817305/ERIK-PETERSON-CASE ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Human Resource Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Human Resource Management essays

  1. What operating issues face Jim Johnson as chief manager at West Indies Yacht Club ...

    For example, expatriate managers in the Caribbean might want to consider providing team incentives to whole departments based on their performance rather than providing individual rewards. This avoids singling out individual employees, which is uncomfortable for members of a collective culture.

  2. British Airways London Eye - The Millennium Wheel - Operations management.

    operations (pulling up of wheel dependant upon the integration of wheel parts). > Identify schedule constraints The overriding priority was to complete the project within a given time though safety was always at the forefront. But during the execution stage, the project team was pressurised by the technical challenges, that's when safety took preference over time.

  1. Management and leadership within health visiting team in Edmonton locality.

    This involves the provision of guidance and support to team members to help them achieve the task and work together effectively. The team leader needs to create a team environment in which team members can discover ways of improving performance.


    that there is significant evidence of consistently high performance across all the areas of work covered by the objectives. Sometimes this may be easy to quantify. For example if an objective was achieved much earlier than timescale at a reduced cost and with an enhanced result.

  1. Balanced Scorecard for Telecom Industry

    the profit; and a business environment which would attract investors and thus contribute to the FDI flowing in the country, and eventually landing in the GDP of Pakistan. Exhibit 5 shows that the total FDI flowing into the telecom sector; the highest has been retained by the Cellular Sector, as compared to the other sectors in the telecom industry.

  2. In this report, we looked at the case of the performance management of WIS ...

    Regardless of the size of the firm, performance management is a critical issue. From a New Zealand business perspective, this is further compounded by trends such as the aging workforce, skills shortages, increased access to information, acceptance and perception of social networking, the advances in communication technology, the volatility of the New Zealand dollar, amongst others.

  1. Culture of HS Engineering. HS Engineering as a company is facing some potentially ...

    However, to maintain a healthy culture of involvement and to avoid an air of cronyism (Norhashim and Aziz, 2005), local candidates should be trained to become leaders and be allowed to rise up the ranks in this ?HS Engineering? family.

  2. Outline what you consider to the major issues and problems for HR specialists in ...

    a company, this means that human resource planning is one of the most important processes[9]. The bridging of gaps between demand for and supply of human resource leads to development of plans that are produced by those who understand these objectives.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work