Conflict and Resolution      1

Conflict and Resolution Issues

Learning Team B – Darlene Cray and Robin Pitts

General 300/Skills for Professional Development

Dana Bell

April 3, 2005 – 11:09PM

                                                           

                                                                       

  Conflict and Resolution      2

Conflict And Resolution Issues

A team is a group comprised of individual’s who come together for one common goal.   Teams face many obstacles such as conflicts, commitments, communication barriers, and leadership roles.  Although a team will be confronted with obstacles, team mates must develop resolutions in order to achieve the common goal.  

"Conflict is the result of dissatisfaction, frustration or incompatibility in relations between individuals or groups of individuals such as organizations, cultural groups, nations, management groups, age groups and in a wide range of other situations. Conflict is possible in a wide variety of situations and perspectives.   This paper describes a number of different methods for effectively resolving conflict among members of a work team. The paper first characterizes the different stages of work team formation and explains when and why conflicts are most likely to arise. The paper then lays out some ground rules for dealing with conflicts within the work teams while emphasizing the importance of establishing project goals as well as good communication between members. Finally, the paper describes the three different types of conflicts that may arise.
          "In the first stage - forming, new team members seek guidance from team leaders. This is an excellent time for a leader to clearly establish goals and objectives. These goals and objectives should translate into expectations. The second stage, storming, is where competition and conflict occur.

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A new team must be permitted to allow for new personalities to demonstrate levels of flexibility for attitude adjustments.

Patience is difficult at this stage but as conflict occurs; the group must work with the understanding that clear expectations are in place to establish rules for whom is responsible for specific tasks, for who is in charge, and what rules lead to reward and discipline. Having established clear expectations prior to or in stage one of the group process can therefore simplify aspects of this stage. In the third stage, norming, group dynamic forms. If expectations have been clearly established, the group begins to think as a unit. Thus, the group can exchange levels of creativity to meet expectations. In the fourth stage, performing, expectations are met at a new level. Here, a group evolves into individual members excelling while still adding to the dynamic of the group.  Clear expectations are established when a group successfully gets to this stage.  In the fifth stage, adjourning, the group should again be meeting clearly established goals. In other words, clearly established expectations help avoid apprehension during dismissal."

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Time management and how to achieve a successful balance in our lives among our many activities is something every person needs to know and practice.

                                                                                     Conflict and Resolution     4

Often, prioritizing our day or week is not easy, yet by implementing some strategic personal initiatives, we can take giant strides toward meeting ...

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