Conflict management and negotiation. Research In Motion (RIM) case study.

The first 200 words of this essay...

CONFLICT MANAGEMENT AND NEGOTIATION

Conflict is when two or more values, perspectives and opinions are contradictory in nature and have not been aligned or agreed about yet.

When we recognize the potential for conflict, we implicitly indicate that there is already a conflict of direction, even though it may not have yet manifested itself as a clash. Confliction is the process of setting up, promoting, encouraging or designing conflict. It is a willful process and refers to the real effort put into generating and instituting conflict. Deconfliction is the annihilation of conflict, it is the effort required to eliminate the conflict.

APPROACHES TOWARDS CONFLICT AND CONFLICT MANAGEMENT:

Traditional theory

Contemporary theory

* conflicts are caused by trouble-makers

* conflicts are inevitable between human beings

* conflicts are bad

* conflicts are often beneficial

* conflicts should be avoided or suppressed

* conflicts are the natural result of change

* conflicts can and should be managed

(Source: Kirchhoff and Adams, 1982)

NEGOTIATION (DEALING WITH CONFLICT SITUATION)

Negotiation requires participants to identify issues about which they differ, educate each other about their needs and interests, generate possible