Corporate Culture. When comparing corporate culture with customer service, it can be seen that each one has some type of influence over the other. Employee satisfaction is directly affected by the culture of an organization.
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Corporate Culture April 27, 2009 Corporate Culture Corporate culture is defined as the customs, values, and traditions of an organization, which can enable an organization to fail or succeed in the business world. Corporate culture is mostly referred to in larger corporations. Corporate culture can also be seen in large corporations as an atmosphere that is carried out on a professional level. This atmosphere is shown in the way that people conduct themselves, how they dress, and how they communicate while they are on the job (Encarta, 2009). One can learn many things about an organization by watching the corporate culture of the organization, and observing the employees of an organization in action. Where corporate culture is concerned, this is a complex culture, which can affect the employees and the organization in positive or negative ways. Corporate culture can and will determine whether an organization will survive in the business world. If one has an understanding of the culture in an organization, they will be able to understand why changes do not occur, or why some projects do not succeed.
Product quality and service provided to the customers can also be affected negatively, which will cause the organization to lose the satisfaction of their customers (Emerge International, 2007). When an organization is uncoordinated, a new customer service issue will arise. Being uncoordinated occurs when the values of an organization and the actions of an organization are not the same. If these problems are not corrected in time, they can be financially destructive to the organization. When an organization is experiencing internal change or even when entering into a merger more problems can arise (Emerge International, 2007). When two organizations are merging, they have to be successful in blending each other's values, ideals, and missions. If they are not successful, there will be no consistency and there will be a negative impact on how the business provides customer service. Today, organizations tend to be motivated in contributing to their community. What is the purpose in making these contributions?
These organizations are following this trend to provide proof of their social responsibility in their communities. Corporate culture has proven to be an asset that is important in being responsible socially and being responsible to providing excellent customer service. Corporate culture has an impact and an affect on every aspect of the structure of an organization. Corporate culture can be seen as the lives people lead while they are on the job. Corporate culture has a direct affect on the attitudes of the employees of an organization, affecting the work ethics of the employees, and affecting the interest of the external and internal customers. Corporate culture also has an affect on employee behavior, and the service they provide to their customers. These skills are important to the survival of an organization. An organization can experience failure or success by their corporate culture. While on the job, one must have some awareness of the corporate culture of their organization to be able to provide their services to their employer and to their customers. This will also enable one to contribute to the success of their organization on a personal and professional level.
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