• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Critically examine the managerial implications of employee engagement

Extracts from this document...


´╗┐Assignment Topic: ?Critically examine managerial implications of employee engagement.? Introduction Organizations have usually depend on upon monetary methods or statistics to assess their value, performance and health, yet recently organizations have come to realize the importance of people-centred indicators such as employee traits, perceptions and attitudes can be essential predictors of employee performance and behaviour (Luthans and Peterson 2002, 376). Employee engagement has come to be a popular and broadly used term, there have been various claims that an engaged employee can provide organizations with competitive advantages (Rich, Lepine and Crawford 2010, 617). Although much has been written on the subject, there is still very little research done on how managers, in particular, can influence engagement and how it can be used to improve satisfaction and productivity among employees and overall organizational performance. The purpose of this essay is to critically examine the managerial implications of employee engagement, with the use of empirical and theoretical data previously done to help us support this concept and better understand organizational behaviour. What is Employee Engagement? There have been various and often irregular meanings regarding employee engagement in the academic literature that has resulted in the term becoming confusing to many. Kahn (1990, 694) was the first to describe engagement as ?the coupling of an employee?s full self in terms of cognitive, emotional and physical vitalities to work role performances?. His research concluded that a personally engaged person was someone who is physically involved in tasks, cognitively vigilant and emphatically connected to others. ...read more.


Kahn (1990) proposed in his study that high rankings of engagement led to both optimistic outcomes for individuals and the organization in terms of productivity and profitability. The Gallup Organization (2004) also found critical associations between employee engagement, customer loyalty, business growth and profitability, showcasing 18% higher productivity in their top-quartile business units as compared to the bottom-quartile business units. These studies support the link between employee engagement and customer loyalty. Southwest Airlines is a prime example of the connection amid engaged employees and customer?s influences customer loyalty and satisfaction. The corporation?s success is largely due to their customer loyalty; the company did this by creating a blog for its workers and customers to freely voice their opinions and continues to encourage them to produce videos conveying their feelings of the company (Gonring 2008, 31). This validates the fact that employee engagement is important to an organizations success by improving productivity and gaining customer loyalty. This is especially true for the service sector where employees come face-to-face with customers. Organizations have come to realize that it is much more costly to hire new people and believe that by training and developing current employees, this would produce feelings of being valued at the organization and is a more influential reason for them to stay. Studies have revealed that highly engaged employees are less likely to turnover and be absent from work. Schaufeli and Bakker (2004, 307) found that there was a negative correlation between and turnover intent and simplified the connection between turnover intention and job resources. ...read more.


KIA Motors is also another prime example of how leadership and engagement are connected. KIA Motors HR department realized that senior and middle management played crucial roles in constructing an engaged workforce, so managers were showed on a series of training courses to develop management skills and were tested before and after training using the same 360-degree tool (Tomlinson 2010, 28). Results showed a 14% average increase in manager performance and the scores have been maintained proving the sustainability of the courses. Therefore, to improve engagement among employee?s; managers must be confident in their skills as leaders and create a supportive and inclusive environment where communication and feedback is frequently exchanged and employees can share opinions on decisions as opposed to managers being ignorant and narrow-minded. Conclusion The purpose of this essay was to critically examine the managerial implications of employee engagement. From the readings, it was determined that employee engagement is a useful tool for organizations in terms of motivation, organizational performance, focus, staff retention as well as profitability, in addition manager?s play an important and imperative role in implementing and influencing employee engagement through their behaviours and leadership capabilities and they should be aware of disengagement issues before it becomes a significant problem as can be seen in the various studies conducted. However, the studies did not confirm that the same type of engagement approaches could be applied in every department. In conclusion, employee engagement is a relevant concept for managers to use and the factors which drive employee engagement should be formalized into strategies for the organizations management team to utilize in increasing performance. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Management Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Management Studies essays

  1. Leadership Theories - this review seeks to determine which theoretical perspectives, theories and schools ...

    SYSTEMS PERSPECTIVE "little blind creatures poking their sticks at different parts of the elephant, each with a different with notion of what the beast must look like" - Rifkin, 1980:231, cited in Axley & McMahon, 2006 With the systems perspective, we leave the realm of the individual and begin to consider the realm of the patterns, relationships and interconnectedness.

  2. General Management - organisation, leadership and theories.

    The decision may fail, thus generating a new analysis of the problem, evaluation of alternatives, and selection of a new alternative. Many big problems are solved by trying several alternatives in sequence, each providing modest improvements. Feedback is the part of monitoring that assesses whether a new decision needs to be made.

  1. Are the constructs of the psychological contract, trust and organisational commitment as relevant in ...

    Key components of the leadership process and systems that influences leadership effectiveness are leaders, followers and the situation: Figure 1: Three types of variables that influence leadership effectiveness Source: Yukl. 2002:11 5 PERCEIVED DIFFERENCES BETWEEN LEADERSHIP IN THE WESTERN AND AFRICAN CONTEXT According to the literature there is a perceived

  2. Innovation For Business Success. It is possible to be innovative in both large ...

    lack of business knowledge and attention to the business sector as its consumer. How does GPC manage its intellectual property? The generic strategies of IP are commonly referred to as block, run, hide or team up. Since the GPC competitive advantage is primarily it business model and its management knowhow,

  1. Managing People - Employee motivation.

    We will then discuss the nature of performance management at Sundance and see how it effects the 3 main groups. We then move on to looking at the leadership style in the different groups and analyse the effects on the employees.

  2. What do managers do? How important is managerial leadership for the running of effective ...

    To decide which tasks must be done to reach those goals. Organizing After managers have prepared plans, they must translate those relatively abstract ideas into reality. Organizing is the process of creating a structure of relationships that will enable employees to carry out management's plans and meet organizational goals.

  1. Reducing world's energy demand : Positive aftereffects and future implications. Term paper in ...

    Looking at this circle diagram it is obvious that the world's energy supply highly depends on Crude Oil, Natural Gas and Coal. More than 75% of the supplied energy depends on these 3 factors. The abbreviation NGPL stands for Natural Gas Plant Liquids, and therefore doesn't belong to renewable energies.

  2. Marketing Essay

    The handset is a bit big but the features justify the size . A 3.2 megapixel camera , GPS receiver , 512 MB mMicro SD , two colour screen , 3G , Wi-Fi , HSDPA .The keyboard is probably one of the best and very easy to use .Email is

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work