Discuss the various issues of managerial behaviour and related matters raised by this case study.

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Managing Activities in Context

Case Study Assignment - 7.2, Building Society

A. Discuss the various issues of managerial behaviour and related matters raised by this case study

Laurie J. Mullins argues that

A fist step in the effective management of other people is confidence in your own ability, and awareness of your own strengths and weaknesses. Why is it then that managers find it difficult to admit their mistakes, to say sorry or to laugh at themselves?1

In the building society case study, there are examples of bad managerial behaviour on the part of both Mary Rodgers, the branch manager and Jane Taylor, the senior branch assistant. Jane Taylor was clearly good at her job if, after four years, she was promoted to this new role, yet within a short period of time, she was having trouble with Tony Jackson. Looking back at what Mullins said, Miss Taylor doesn't appear to have confidence in her own ability or indeed awareness in her own strengths and weaknesses. According to Thompson & McHugh "control is not an end in itself, but a means to transform the capacity to work established by the wage relation into profitable production",