• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Effective Communication in the Workplace. The author will demonstrate how effective communication has been a key element in Ascendant Technologies Ltd growth and success since 2003.

Extracts from this document...

Introduction

´╗┐Student ID : 11068787 EFFECTIVE COMMUNICATION WITHIN THE WORKPLACE AUTHOR : Andy McDuff Student ID : 11068787 INTRODUCTION The aim of this assignment is to understand and demonstrate the importance of effective communication in the workplace. Although there are many areas to consider as to what makes an organization successful (or not), it is communication that brings all other aspects such as motivation, perception, groups, teams and leadership together. It is the author?s intention through The Human Relations Approach and Classical School Theory to highlight the importance of effective communication in the workplace. The main areas of communication in the modern workplace are verbal and non-verbal. Verbal is what we are saying and non-verbal could be written communication such as e mails or our body language when face-to-face. The author will demonstrate how effective communication has been a key element in Ascendant Technologies Ltd growth and success since 2003. The Human Relations Approach Although the Classical School gave great thought to the efficiency of the worker and increased productivity for the organization, it did not take into consideration the workers social and emotional needs (Laurie J. Mullins, 2010: 53-56). It believed that the worker was motivated by monetary incentives. The most notable contributor was F.W. Taylor (1856-1917), whom believed that there was ?one best way? for organising workers to perform any set of tasks through experimentation by management with little or no interaction. ...read more.

Middle

As Ascendant Technologies are a small company there is one office which everyone including the managing director works meaning management are approachable for any issues and to join in with general conversations. There is a friendly, family atmosphere and everyone wants to work and do well for the company. Personal development is also important to Ascendant Technologies management. Quarterly reviews are held and a performance review is given to the workers with the opportunity for them to give feedback and if they require additional training or would like to improve their skills through learning then this is looked into. Types of Communication Ascendant Technologies trades globally and with modern technology it is possible to communicate with companies other than verbal communication. In some cases emails can be ideal form of communication if the customer is based in a country where it is already the end of their working day and to save lost time an email is sent. The advantage of email is that the conversation is written and in some cases can be translated through Google for example to be understood by the recipient. A written piece of communication can also be stored and referred to at a later date if required. However, as written communication lacks emotion, it can often be misread or misunderstood and problems can arise. ...read more.

Conclusion

As the company turnover has grown so has the staff and currently Ascendant Technologies has 4 office based staff, 1 external sales and 2 contract. Organisational Structure (see Appendix B for Organisational Chart) Managing Director ? Responsible to board of directors and shareholders General Manger ? Reports to Managing Director Sales Manager ? Reports to Managing Director Sales Assistant ? reports to General Manager Administrator ? Reports to General Manager Warehouse Operative/Technician ? Reports to General Manager Contract finance ? Reports to Managing Director The author?s role in the organisation is General Manager, managing day to day operations of the organisation. General Manager?s main function?s within the organisation include, interface with suppliers to obtain best service and value for the organisation, responding to customer requests and enquiries in a timely manner to achieve satisfaction and providing technical assistance and liaise with staff to ensure customer satisfaction. Appendix B Ascendant Technologies Limited Organisation Chart Managing Director General Manager Consultant (PT) Admin Assistant Contracted out Finance functions Warehouse Operative/Technician Sales Engineer Technician Sales Manager Reference List Brooks, I., 2003, Organisational Behaviour : Individuals, Group and Organisation, Second Edition, Essex: Pearson Education Limited H R Magazine, 2008, Effective Organizational Communication: A Competitive Advantage, Vol. 53, Issue 12, [online], available from: http://findarticles.com/p/articles/mi_m3495/is_12_53/ai_n31160712/ Mullins, L.J., 2010, Management & Organisational Behaviour, Ninth Edition, Essex: Pearson Education Limited Oxford English Dictionary, n.d, [online], University Press, available from: http://oxforddictionaries.com/definition/communication ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Management Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Management Studies essays

  1. Analysis of Zara's market position. ZARA is the main success factor of Inditex's growth ...

    Due to Zara's centralized distribution system located in Spain, it will be very easy for the company to support its existing system and new proximities or stores in regions with closely based to its main centres. Zara has already entered the Italian market through joint ventures and opened successfully the largest Zara store in Milan without any advertisement.

  2. A Case Study on Infosys Technologies Ltd,

    SAN Architecture in Infosys 42 List of Tables 1. Most Common Outsourcing Models Used By Companies Worldwide 13 List of Abbreviations IT - Information Technology TCO - Total Cost of Ownership ODC - Offshore Development Center GDM - Global Delivery Model COTS - Commercial off-the-shelf HR - human Resources OLTP - Online transaction processing SAN - storage area network

  1. Leadership Theories - this review seeks to determine which theoretical perspectives, theories and schools ...

    A final application to practice is related to the evaluation of the effectiveness of programs. The most used technique seems to be the "happy sheets", which are based on Kirkpatrick's first level of evaluation criteria (e.g. reaction; Kirkpatrick, 1979). However, when considering the different theoretical perspectives, it becomes clear that different perspectives will generate different outcomes within these evaluation criteria.

  2. Analysis of the Apple Company and reasons for its success.

    Under this screen was a stripped-down version of Apple's Unix-based OS X operating system, with an iPhone-specific user interface that's claimed to match the ease of use of the Macintosh and iPod. Apple's iPhone innovation strategy is of huge importance to Apple, not only occupy the biggest part of market

  1. Innovation For Business Success. It is possible to be innovative in both large ...

    After some time at this state, innovation becomes a matter of conscious competence, and then when it really becomes maturely and systematically ingrained, it can become an unconscious competence. We would expect that relatively few firms have achieved company-wide 'unconscious competence' in systematic innovation, however, even if it is far

  2. General Management - organisation, leadership and theories.

    A large corporation may take over a chain of restaurants and impose the same organizational charts and financial systems that are used in a banking division. The contingency view tells us that what works in one setting may not work in another. Management's job is to search for important contingencies.

  1. Sustainability Report. Aims: To analyse and study the key strategies towards environment and sustainability ...

    From the internal perspective of a firm, communication and learning is so vital to create commitment among employees towards environmental issues that facilitates implementing common visions and goals. Regular internal training on environmental aspects enables employees to take responsibility for the environment in their work operations which will sometime result in bottom -up initiatives to enhance environmental performance.

  2. Starbucks Foundation and Growth

    Below, we just have a glimpse of these:- 1. The store concept 2. Product line (Offerings) 3. Competitive edge (Differentiators) 4. Expansion 1. Idea 2. Geographical 3. Product 4. Distribution channels 1. Financial management 2. Human resource management (Personnel management) 3. Meeting the social responsibility measures. In upcoming text we are going to put light on these elements i.e.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work