• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Effects of Miscommunication. In the following pages, I will discuss the direct link between company performance and its ability to recognize and correct employee errors. The theory will be bolstered by a short description of the theory, how it applies to

Extracts from this document...

Introduction

The Effects of Miscommunication and Inaccurate It is impossible for an employee to make a mistake in his or her daily work. The current way we do our jobs is the best and it would be impossible to find a better and more efficient process. Unless you were born last night, those two statements would clearly be wrong. Mistakes and errors are a part of the daily life of most people in the world. Many consider errors as valuable learning experiences and remember not make them again. However, what happens when those errors and mistakes go unreported and uncorrected? The potential for a disastrous situation could compound with each error for an organization which relies on efficiency. In the following pages, I will discuss the direct link between company performance and its ability to recognize and correct employee errors. The theory will be bolstered by a short description of the theory, how it applies to businesses today, and a supporting case study. The theory that bad things will happen when you don't correct your mistakes seems simple and straight forward. However, when this idea is applied to a large organization, the number of potential errors and lack of oversight is a real problem for many companies. The main focus for my research was the financial industry. In this industry, the type of work can be very complex and challenging. Firms and banks process thousands of transactions per day (FINRA). There comes a point where the expectation for a manager to oversee every process becomes unreasonable. ...read more.

Middle

Even though we have excellent training methods, we still face errors each day. When you deal with other people's money as we do at the Bank of New York Mellon, there tends to be a greater impact of errors when they go undetected. In some cases we may even be in violation of state or federal laws. Due to this reason, we have entire departments created where their sole responsibility is to detect and correct errors. In these areas, the staff is required to reach out to the person who made the error, explain what happened, and ensure that the correction is made. We are also under very strict compliance standards set forth by the SEC, FINRA, and the federal government. Our compliance department has established a standard from many cases over the years involving customer data. Recently, the focus on identity security has been growing due to the rising number of identity theft crimes. At the bank, we have access to all of our customer data and it is extremely important to keep that data confidential. In the cases where a mistake is made and we compromise this confidentiality, we have 72 hours to report the incident to our compliance department for review. If we fail to do this in this time frame, our company could face legal action from our customer, the SEC, and the government. We stress the importance of all our compliance responsibilities to every employee constantly through the year. The financial regulatory institutions take these issues very seriously and fine violating companies frequently for non-compliance. ...read more.

Conclusion

The study concluded with a short interview of the nurse technician that was observed. When she reflected on why she did not report the errors during her shift, she didn't feel like it was because of fear of blame or lack of time. She even admitted that she recognized the errors herself. The nurse concluded that at the time of the error she considered them routine errors in the daily operation of a hospital (Henneman). This concept shows that the medical professionals in this hospital are becoming accustomed to these errors and potentially not realizing their complete impact on all the parties involved. The researcher suggests that the use of a focus group could be implemented by the hospital management to identify communication and reporting problems. She also suggests that the hospital utilize people that are outside of specialty areas or even outside hospital staff to identify problem areas (Henneman). These people would not be accustomed to the daily errors and would be able to recognize them more easily. In conclusion, the ability for an organization to recognize and correct employee errors is extremely important. Failure to accomplish this can result in detrimental service for a company's customers and even monetary penalties for violating laws. As evidenced in this report, the ideas and concepts can be used in different service industries. Each company should carefully review their situations before implementing techniques to catch and correct errors. Mistakes are bound to happen even in the most organized companies. What separates the best from the rest is how they handle them. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Human Resource Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Human Resource Management essays

  1. Balanced Scorecard for Telecom Industry

    This reconfirms the idea that an increase in the telecom facilities, there has been a positive shift in the trade activities (Hashim and Zaman, 2010). Other than the effect the telecom industry has had on the economy of Pakistan, it has also contributed a lot to the drastic change in the culture of the country.

  2. A CASE STUDY OF PERFORMANCE APPRAISAL IN A SMALL PUBLIC SECTOR ORGANISATION

    It commences with conclusions from the findings, linking the results of empirical research back to the literature review. It then considers the findings against the research aim, which was (to assess the gaps between expectations and experiences, from the staff perspective, of performance appraisal in order to inform an improved system)

  1. Critically explore the link between HRM and Performance

    corporate level, financial measures of performance are not only favoured but they are also easier to measure than human outcomes. Measuring via financial performance can usually take the form of profit or level of sales; however, this measurement poses implications especially when it comes to examining the full effect of HR policies.

  2. What operating issues face Jim Johnson as chief manager at West Indies Yacht Club ...

    The results of the guest feedback program should be shared with all employees on a weekly or bi-weekly basis, so that employees can see how well they are doing. Long-term ? Johnson should initiate a more comprehensive set of human resource practices regarding the recruiting, selection, and retention of expatriate managers.

  1. The author wishes to pursue a career in purchasing therefore this project will ...

    also the organisation may loose the 'know how' of performing such tasks (Naurla, 2001). For example, if an organisation leaves a large extent of it's product development processes to it's suppliers then they loose their capacity to innovate internally. This can cause the organisation to overly depend on external technology sources (Pisano, 1990).

  2. The purpose of this exercise is to introduce the relationship of selecting, evaluating, building ...

    Then submit to his/her manager for review. * Line manager will receive an email notification to advise him/her that employee has submitted his/her performance self evaluation as part of the PRP process. Manager then will review employee's performance against his / her observations and will provide overall comments and assign final rating.

  1. Part A of this report will examine my learning styles, preferences, highlight any areas ...

    Once a structure has been established I am very methodical at producing work, researching and performing within a team. Whilst at school I was a member of the netball team and played in the position of goal defence. This is a non-aggressive role that supports the rest of the team and allows the goal attack to score the goals.

  2. What can organisational learning, and the search for the learning organisation, offer to companies ...

    implementation issues the field has found real progress in this area difficult to achieve. As a result more research is required to analyse and formulate theories based on observations which can lend credence to the suggestion that the learning organisation is a route to enhanced organisation performance.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work