• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Effects of Miscommunication. In the following pages, I will discuss the direct link between company performance and its ability to recognize and correct employee errors. The theory will be bolstered by a short description of the theory, how it applies to

Extracts from this document...


The Effects of Miscommunication and Inaccurate It is impossible for an employee to make a mistake in his or her daily work. The current way we do our jobs is the best and it would be impossible to find a better and more efficient process. Unless you were born last night, those two statements would clearly be wrong. Mistakes and errors are a part of the daily life of most people in the world. Many consider errors as valuable learning experiences and remember not make them again. However, what happens when those errors and mistakes go unreported and uncorrected? The potential for a disastrous situation could compound with each error for an organization which relies on efficiency. In the following pages, I will discuss the direct link between company performance and its ability to recognize and correct employee errors. The theory will be bolstered by a short description of the theory, how it applies to businesses today, and a supporting case study. The theory that bad things will happen when you don't correct your mistakes seems simple and straight forward. However, when this idea is applied to a large organization, the number of potential errors and lack of oversight is a real problem for many companies. The main focus for my research was the financial industry. In this industry, the type of work can be very complex and challenging. Firms and banks process thousands of transactions per day (FINRA). There comes a point where the expectation for a manager to oversee every process becomes unreasonable. ...read more.


Even though we have excellent training methods, we still face errors each day. When you deal with other people's money as we do at the Bank of New York Mellon, there tends to be a greater impact of errors when they go undetected. In some cases we may even be in violation of state or federal laws. Due to this reason, we have entire departments created where their sole responsibility is to detect and correct errors. In these areas, the staff is required to reach out to the person who made the error, explain what happened, and ensure that the correction is made. We are also under very strict compliance standards set forth by the SEC, FINRA, and the federal government. Our compliance department has established a standard from many cases over the years involving customer data. Recently, the focus on identity security has been growing due to the rising number of identity theft crimes. At the bank, we have access to all of our customer data and it is extremely important to keep that data confidential. In the cases where a mistake is made and we compromise this confidentiality, we have 72 hours to report the incident to our compliance department for review. If we fail to do this in this time frame, our company could face legal action from our customer, the SEC, and the government. We stress the importance of all our compliance responsibilities to every employee constantly through the year. The financial regulatory institutions take these issues very seriously and fine violating companies frequently for non-compliance. ...read more.


The study concluded with a short interview of the nurse technician that was observed. When she reflected on why she did not report the errors during her shift, she didn't feel like it was because of fear of blame or lack of time. She even admitted that she recognized the errors herself. The nurse concluded that at the time of the error she considered them routine errors in the daily operation of a hospital (Henneman). This concept shows that the medical professionals in this hospital are becoming accustomed to these errors and potentially not realizing their complete impact on all the parties involved. The researcher suggests that the use of a focus group could be implemented by the hospital management to identify communication and reporting problems. She also suggests that the hospital utilize people that are outside of specialty areas or even outside hospital staff to identify problem areas (Henneman). These people would not be accustomed to the daily errors and would be able to recognize them more easily. In conclusion, the ability for an organization to recognize and correct employee errors is extremely important. Failure to accomplish this can result in detrimental service for a company's customers and even monetary penalties for violating laws. As evidenced in this report, the ideas and concepts can be used in different service industries. Each company should carefully review their situations before implementing techniques to catch and correct errors. Mistakes are bound to happen even in the most organized companies. What separates the best from the rest is how they handle them. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Human Resource Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Human Resource Management essays

  1. Context of Employee Relations and Industrial Conflict

    and the Australian Council of Trade Unions (ACTU) in Australia represent people working in a range of different occupations and industries in the public and private sectors. Often this is because unions have merged with other unions so that they can increase their membership and their influence. Law on Trade Unions Trade unions act as 'social organizations' that

  2. Balanced Scorecard for Telecom Industry

    These perspectives basically relate to the strategies used by a company; and are primarily concerned with the strategies used in these four areas by the management. The dependent variable is the Balanced Scorecard for the telecom sector that would be the outcome as a result of the analysis of the four perspectives.

  1. Watsons Bottled Water Company of Hong Kong. During the report, we attempt to explore ...

    Finally, the two parties could reach a common ground in the third negotiation. Watsons Water decided to scrap the practice of assigning five delivery assistants per truck and the employees accepted it, withdrew the earlier demand for a commission increase.

  2. Reward Management, Monitoring Performance and Exit Rights & Procedures

    The Agenda for Change agreement requires fairness and equality in line with equal pay legislation. This will be a continuing requirement as organisations begin to look at new posts and mainstream the job evaluation process. The NHS Job Evaluation Scheme needs to be used to determine the banding of posts and consequently staff pay rates.


    3.5.1 Focus Group A focus group is best described as "a group of people who are brought together to have a free-flowing but focussed discussion on a particular subject (Fisher 2004). For the purposes of this research, it was envisaged that there would be two outputs from the focus group.

  2. Part A of this report will examine my learning styles, preferences, highlight any areas ...

    like to think I am spontaneous and imaginative, but unfortunately I am not. This was demonstrated during my youth during my art exams when I seemed unable to produce unique ideas and experiment with new techniques, due to my fear of failing.

  1. Critically explore the link between HRM and Performance

    Linking HRM to performance can attract a better workforce as the stronger performing organisations are likely to be more sought after by perspective employees. High performance work practices are a set of practices that can improve business performance regardless of the organisation, industry or strategy which lead it to being

  2. The author wishes to pursue a career in purchasing therefore this project will ...

    Christopher (2005) maintains that cross functional teams are one of the key characteristics of best practice logistics. When organisations are recruiting new managers, they need them to be able to convey large amounts of information quickly and clearly to a large amount of people.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work