Strategic choice is concerned with identification, evaluation and selection of the new strategy for the organisation. Here, the scope of the organisation strategy; the bases for competitive advantage; and the suitability, feasibility of the new strategy should be evaluated. This could be the strategic formulation mentioned by Drummond and Ensor (1996), which develops the necessary “plans to appropriate current and future circumstances” (Drummond & Ensor, 1996, p.2).
Strategy into action is related to the allocation of resources. Any change within the organisation should properly be managed and the organisation should be structured and designed to achieve success. Drummond and Ensor (1996) consider this stage to be the strategic implementation. Control mechanisms take place within this period. These authors point out that “implementation is often a key determinant in the success or failure of any strategic activity” (Drummond & Ensor, 1996, p. 146).
ENVIRONMENTAL FACTORS AND THEIR RELATIONSHIP WITH STRATEGIC MANAGEMENT
The assessment of the environment is part of the strategic analysis. Organisations should understand and forecast environmental trends in order to adapt the strategic planning to internal and external changes.
External threats could be very trying since they are not under the control of managers (Stahl & Grigsby, 1997). Threats could prevent the organisation to achieve its goals. By contrast, any opportunity in the outer environment could help the organisation to reach its strategic objectives. “Analysing the external environment is labeled as environmental scanning. High organisational performance is associated with frequent and broad environmental scanning” (Stahl & Grigsby, 1997, p. 32).
Environmental mapping “examines more generally the wider commercial context affecting all industries” (Elkin, 1998, p. 26). Hence, it is a synonymous of environmental scanning.
Internal strengths and weaknesses are within the boundaries of the organisation; therefore, they are under the managers’ control. Organisational strengths could “lead to a customer benefit and a competitive advantage” (Stahl & Grigsby, 1997, p. 30-31). On the contrary, weaknesses could drive the firm to sink in competitive disadvantage and, even, to go out of business.
Industrial mapping “helps to identify the strength of the competitive forces that impact on the industry…this approach focused on the specific industry in which the organisation operates” (Elkin, 1998, p. 26). These forces could be ranked according to Elkin (1998), which enables the organisation to act appropriately and take advantage of, or protect from, any situation.
The organisational strategic plan should “capitalise on external opportunities and internal strengths (grow-and-invest situations) and work around external threats and internal weaknesses (shrinkage or withdrawal situations)” (Stahl & Grigsby, 1997, p. 34-35).
Organisations should carefully evaluate the general environment in both short and long-term in order to be able to adapt to new conditions. The impact of external and internal triggers should always be present in the strategic management’s formulation stage.
Even starting businesses should perform an environmental scanning in order to check the general conditions in the market place. Afterwards, an assessment of the distinctive competences should be done. Johnson and Scholes (2002) point out that the strategic capabilities of an organisation are made up by its resources and competences. Mintzberg (1994) suggests that Ansoff’s Grid for Capabilities Profile set the standard for subsequent works on strategic capabilities (See Appendix I, p. 40). This is a “framework for the ‘competence profile’, a matrix of functional areas and types of organisational capabilities (personnel, facilities, and equipment, etc)” (Mintzberg, 1994, p. 56).
The environment ‘turbulence’ would depend on the kind of industry the organisation is in, as well as on the organisation’s size. It would also depend on whether the organisation runs within the boundaries of its domestic market or out in the international arena.
Organisations operating in the global market should know “how to interpret, categorise and respond to environments and situations that are frequently different from their domestic settings, and how to better understand the minds of their rivals” (Mukherji & Hurtado, 2001). When assessing the environment, organisations should take into consideration “the important role of culture in strategic decision making” (Mukherji & Hurtado, 2001).
“Policy and strategic planners in different cultural context look upon the environment in different and sometimes opposing ways, in terms of their beliefs and likely to respond” (Mukherji & Hurtado, 2001). Consequently, cultural differences could affect the way business is conducted in singular countries. The cultural framework proposed by Hofstede (Huczynski & Buchanan, 2001, p. 651) could be useful to analyse cross-cultural factors (See Appendix J, p. 43).
Either in the domestic or the international arena “managers who can expand their imagination to see wider range of possible futures will be much better positioned to take advantages of the unexpected opportunities that will be come along” (Schoemaker, 1995). According to Schoemaker (1995) scenario planning is a very good guide to present a wider picture of internal and external environments (See Appendix K, p. 45).
LONG RANGE PLANNING: AN ACADEMIC EXERCISE?
The utility of strategic planning has been doubted by senior managers. This has created a long discussion even among scholars. Mintzberg (1994), who has dedicated part of his life to study strategic planning, is among those scholars presenting a new perspective on the matter.
It is quite questionable to argue that long-range planning is merely an academic exercise since there are evidences that could prove its usefulness. Byrne (2004) declares that “strategy has become a part of the main agenda at lots of organisations today”. In his article, Byrne provides some examples of organisations that have failed and other which have succeeded in implementing strategic planning (See Appendix L. p 48).
“Strategy gurus with vision of new prospects are in…Today’s gurus of strategy urge companies to democratise the process –once the sole province of a companies most senior managers officers- by handing strategic planning over to teams of line and staff managers from different disciplines…And to keep the planning process close to the realities of the markets, today’s strategists say it should also include interaction with key customers and suppliers. That openness alone marks a revolution in strategic planning, which was among the most sacrosanct and clandestine of corporate activities” (Byrne, 2004).
The concept of strategic planning has even been imported to public education as a management tool since the mid-1980s (Miech, 1995). There are also different opinions about the applicability of strategic planning in higher education. “As a result, there is no consensus (or clarity) on major determinants of strategic planning's success in universities” (Brief History of Strategic Planning, 2004).
Miech (1995) declares that the literature on strategic planning in education has failed to provide evidences about its effectiveness in this field. That could have been the case by the time Miech’s article was published. Nonetheless, “many universities engaged in strategic planning as means to make beneficial, strategic changes to adapt to the rapidly shifting environment” (Brief History of Strategic Planning, 2004).
Kathleen (2004) says that
“strategic planning gives the university, the college, the department, and the administrative unit the opportunity to chart its own course and to focus its own future. Jurinksi (1993) calls strategic planning an intellectual exercise. As such, the process is uniquely suited to higher education”.
Kaufman and Herman (1991, p. xiii) say that “strategic planning is in danger of becoming just an educational fad. It is much too valuable an advance to suffer such a fate”. It could be due to this sort of comments that some managers consider strategic planning as an academic exercise. Though, the strategic planning process proposed for higher education is a very useful and interesting one that could even been applied in business (See Appendix M, p. 52).
The never-ending discussion around strategic planning could be related to its nature and scope. Strategic planning
“is about fundamental decisions and actions, but it does not attempt to make future decisions…it is a tool, but it is not a substitute for the exercise of judgment and leadership…Finally, strategic planning, though described as disciplined, does not typically flow smoothly form on step to the next…Inevitably the process moves forward and back several time before arriving at the final set of decisions” (What is Strategic Planning, 2004).
Maybe the real problem is not strategic planning, but the way businesses have understood its meaning. The fact that some organisations have been following models of successful business without taking into account their own reality could have been playing a ‘tricky’ role. Copying a winning model does not necessarily mean success. There are many factors –size; kind of organisation; operating environment; adaptability to change; to mention a few- that should be taking into consideration to ‘transplant’ a particular appealing strategic model to a business. The key is that each organisation should try to develop its own strategic planning based on its capabilities, environment, culture, objectives, mission and values.
Kathleen (2004) citing Jurinski states:
“that strategic planning efforts that fail typically do so because the organization underestimated the required amount of time, effort and money from the start. The process takes time. It is difficult for any organization or group to go through a strategic planning process in less than two concentrated days in addition to shorter preparatory sessions and later meeting(s) to revise plans based on feedback”.
Long-range planning in general has evolved and this evolution should be considered when discussing its utility. As it has been pointed out in the brief history of strategy planning, new models and approaches have continuously appeared. Currently, scholars talk about strategic thinking not as a substitute of strategic planning, but as a tool to be used in combination with the former. “Strategic planning, then, need not be the enemy of strategic thinking…Strategic planning, broadly conceived and reframed, can be part of the solution” (Liedtka, 1998, p. 34). Other scholars discuss the importance of strategic agility in order to adequately transform the organisation whenever changes in the environment take place. “The organisation’s ability to succeed has more to do with its ability to transform itself, continuously, than whether it has the right strategy” (Graetz, 2002, p. 456).
Any strategy the organisation decides to follow should be flexible, so the organisation could easily adapt to emergent strategies as well as to the new challenges brought by external and internal triggers.
Hence, strategic planning has a practical use. It is the task of managers and planners, as a team, to find out the optimum way of creating a strategy. Whatever the noun that follow it –thinking, agility, process, planning, etc-, strategic planning should be especially designed to meet efficiently the business’ needs.
CONCLUSIONS
Long-range planning has evolved and changed through time. As part of this evolution, new ways of approaching strategic planning have appeared.
There are many definitions concerning the strategic management process. Some of which have proved to be controversial; others have turned out to be so useful that they have managed to survive; and some new definitions have emerged during the last decade.
Normally, organisations should create a strategy to run the business. However, it has been confirmed that intended strategies have been replaced by emergent strategies, which concur better with the new business situations.
Strategic management has always been understood as a three-ways process. This process has also experienced a series of transformations that could help organisations to improve the management of their business.
Operational policies should be encompassed with the strategic planning. In such a way the objectives of the organisation could be achieved in a more harmonic way. Scenario planning could be a useful planning tool for manager to decide the most effective possibility to accomplish organisational operating policies.
Some scholars have pointed out that the 1960s were not as ‘turbulent’ as the 1990s neither the 2000s. However, each particular situation and its environment have to be assessed within the timeframe where they belong. In each period, changes have had a different impact in the way businesses have been conducted. Consequently, a comparison between the speed of change now and then could be misleading. Managers are the primary source to keep an organisation in touch with the surrounding environment.
Long-range planning should not be regarded as a useless academic tool because many organisations have grown and succeed due to the formulation; implementation; evaluation and control of strategic planning. Long-range planning is not a mere academic exercise. It does have a practical utility not only for business but also for education.
Organisations should adapt their structure to follow up the strategy they intend to embark on. Strategic thinking is not a matter of adopting the model just for the sake of doing it. It is about thinking with both sides of the brain in order to determine what is the most effective way for the organisation to achieve it vision, mission, and objectives.
REFERENCE
Books
DRUMMOND. G & ENSOR. J., 1999. Strategic Marketing. Planning and Control. Oxford: Butterworth Heinemann
ELKIN. P., 1998. Mastering Business Planning and Strategy. The Power and Application of Strategic Thinking. London: Thorogood
HUCZYNSKI. A. & BUCHANAN. D. 2001. Organisational Behaviour. An Introductory Text. 4th Ed. London: Prentice Hall
JOHNSON. G. & SCHOLES. K., 2002. Exploring Corporate Strategy. Text and Cases. 6th Ed. England: Prentice Hall
KAUFMAN. R. & HERMAN. J., 1991. Strategic Planning in Education: Rethinking, Restructuring, Revitalising. Lancaster, PA Technomic
KENNEDY. C., 1994. Managing with the Gurus. Top Level Guidance on 20 Management Techniques. London: Century Books
KIRBY. E., 1966. Long-Range Planning: The Executive Viewpoint. New Jersey: Prentice Hall
MINTZBERG. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall
SEMLER. R., 1993. Maverick. The Success Story Behind the World’s Most Unusual Workplace. London: Ramdon House
STAHL. M. & GRIGSBY. D., 1997. Strategic Management, Total Quality and Global Competition. US: Blackwell Business
WHEELEN. T. & HUNGE. D., 2002. Strategic Management and Business Policy. 8th Ed. New Jersey: Prentice Hall
Journal
GRAETZ. F., 2002. Strategic Thinking versus Strategic Planning: Towards Understanding the Complementarities. Management Decision. Vol. 40. p. 456-462
HIGGINS. R., July/September 1981. Long Range Planning in the Mature Corporation. Chichester: Strategic Management Journal. Vol. 2. Iss. 3. p. 235
LIEDTKA. J., September/October 1998. Linking Strategic Thinking with Strategic Planning. Strategy & Leadership. Vol. 26. p. 30-35
MIECH. E., Fall 1995. Editor’s Review –The Rise and Fall of Strategic Planning. Harvard Educational Review. Vol. 65. No. 3. p. 504-509
MINTZBERG. H., & WATERS. J., July/September 1985. Of Strategies, Deliberate and Emergent. Strategic Management Journal. Vol. 6. p. 257-272
MINTZBERG. H., Fall 1987. The Strategic Concept I: Five Ps for Strategy. California Management Review. Vol. 30. p. 11-24
MUKHERJI. A. & HURTADO. P., 2001. Interpreting, Categorising and Responding to the Environment: The Role of Culture in Strategic Problem Definition. London: Management Decision. Vol. 39, Iss. 2, p. 105
SCHOEMAKER. P., Winter 1995. Scenario Planning: A Tool for Strategic Thinking. Sloan Management Review. Vol. 36. p. 25-40
Website
Brief History of Strategic Planning. 20th March 2004.
BYRNE. J., 23rd March 2004. Strategic Planning. After a Decade of Gritty Downsizing, Big Thinkers Are Back in Corporate Vogue
KATHLEEN. A., 20th March 2004. Strategic Planning in the University,
Steps in a Strategic Planning Process. 20th March 2004.
What is Strategic Planning? 20th March 2004.
BIBILOGRAPHY
Books
CAMPBELL. D., 1997. Organizations and the Business Environment. Oxford: Butterworth Heinemann
DRUCKER. P., 1974. Management, Task, Responsibilities, Practices. Oxford: Butterworth Heinemann
DRUCKER. P., 1992. Managing for the Future. The 1990s and Beyond. Oxford: Butterworth Heinemann
DRUCKER. P., 2002. Managing in the Next Society. Oxford: Butterworth Heinemann
HANDY. C., 1990. Inside Organisations. 21 Ideas for Managers. London: Penguin Books
HANDY. C., 1994. The Empty Raincoat. London: Penguin Books
KENICHI. O., 1982. The Mind of the Strategist. The Art of Japanese Business. New York: McGraw-Hill
MINTZBERG. H. et al., 2003. The Strategic Process. Concepts, Contexts and Cases. United Kingdom: Pearson Education Limited
WATKINS. M., 2003. The First 90 Days. Critical Success Strategies for New Leaders at all Levels. Boston: Harvard Business School Press
Journals
HENDERSON. R. & MITCHELL. W., Summer 1997. The Interactions of Organisational and Competitive Influences on Strategy and Performance. Strategic Management Journal. Vol. 18. Summer Special Issue. p. 5-14
MINTZBERG. H., & LAMPEL. J., Spring 1999. Reflecting on the Strategic Process. MIT Sloan Management Review. Vol. 40. p. 21-30
MINTZBERG. H., 1997. Managing the Edges. The International Journal of Public Sector. Vol. 10. Iss. 3, p. 131
MINTZBERG. H., Fall 1987. The Strategic Concept II: Another Look at Why Organisations Need Strategies. California Management Review. Vol. 30. p. 25-32
MINTZBERG. H., Fall 1993. Pitfalls of Strategic Planning. Vol. 36. p. 32-47
MINTZBERG. H., Fall 1994. Rounding out the Manager’s Job. MIT Sloan Management Riview. Vol. 36. p. 11-26
MINTZBERG. H., November/December 1994. That’s Not “Turbulence”, Chicken Little, Its’s Really Opportunity. Strategy & Leadership. Vol. 22. p. 7-9
MINTZBERG. H., Spring 1999. Reflecting on the Strategic Process. MIT Sloan Management Review. Vol. 40. p. 21-30
MINTZBERG. H., Winter 1973. Strategic-Making in Three Modes. California Management Review. Vol. 16. p. 44-53
SUMANTRA. G. & MINTZBERG. H., Fall 1994. Diversification and Diversifact. California Management Review. Vol. 37. No. 1. p. 8-27
Website
BURNS. M., 20th March 2004. Off the Shelf: How to Ensure That Your Strategic Plan Becomes a Valued Tool.
ERVEN. B., 20th March 2004. The Five Functions of Management.
FOCKE. A., 20th March 2004. Plans and Planning: Perspectives from Grantmakers.
GOLDBARD. A., 20th March 2004. The Pitfalls of Planning.
GROPMAN: A., 22nd March 2004. Long-Range Planning: A New Beginning.
KANDEL. G., 20th March 2004. Keeping the Plan and Planning Alive.
Limitations. 20th March 2004.
McNAMARA. C., 20th March 2004. Strategic Planning (in nonprofit or for-profit organisations).
Strategic Planning. 22nd March 2004.
What is Long-Range Planning? 22nd March 2004.
APPENDIX A
THE FIVE Ps FOR STRATEGY
Source: Mintzberg. H., Fall 1987. The Strategic Concept I: Five Ps for Strategy. California Management Review. Vol. 30. p. 20-21
FIVE Ps FOR STRATEGY
APPENDIX B
ATTRIBUTES OF STRATEGIC THINKING
Source: Liedtka. J., September/October 1998. Linking Strategic Thinking with Strategic Planning. Strategy & Leadership. Vol. 26. p. 31-32
ATTRIBUTES OF STRATEGIC THINKING
A SYSTEM OR HOLISTIC VIEW. Strategic thinking is built on the foundation of a systems perspective. A strategic thinker has a mental model of the complete end-to-end system of values creation, his or her role within it, and an understanding of the interdependencies it contains.
A FOCUS ON INTENT. Strategic thinking is intent driven. Strategic intent provides the focus that allows individuals within an organisation to marshal and leverage their energy, to focus attention, to resist distraction, and to concentrate for as long as it takes to achieve a goal.
THINKING IN TIME. Strategic thinkers link pat, present, and future. Strategy is not driven by future intent alone. It is the gap between today’s reality and the intent for the future that is crucial. Thus, thinking in time uses both an institution’s memory and its broad historical context to think well about creating its future.
HYPOTHESIS-DRIVEN. Strategic thinking mirrors the “scientific method” in that it deals with hypothesis generating and testing as central activities. Because it is hypothesis-driven, strategic thinking avoids the analytic-intuitive dichotomy that has characterised much of the debate on the value of formal planning. Strategic thinking is both creative and critical nature. The scientific method accommodates both creative and analytical thinking sequentially in its use of iterative cycle hypothesis generating and testing. Hypothesis generation asks the creative question: “What if …?” Hypothesis testing follows with the critical question: “If …then ….” and brings relevant data to bear on the analysis of a hypothetical set of financial flows associated with the idea.
INTELLIGENTLY OPPORTUNISTIC. The dilemma involved in using a well-articulated strategy to channel organisational efforts effectively and efficiently must always be balanced against the risk o flossing sight of alternative strategies better suited to a changing environment. There must be room for intelligence opportunism that not only furthers intended strategies but that also leaves open possibility of new strategies emerging.
APPENDIX C
SUMMARY DESCRIPTION OF TYPES OF STRATEGY
Source: Mintzberg. H. & Waters. J., July/September 1985. Of Strategies, Deliberate and Emergent. Strategic Management Journal. Vol. 6. p. 270
SUMMARY DESCRIPTION OF TYPES OF STRATEGIES
APPENDIX D
THE FOUR PLANNING HIERARCHIES
Source: Mintzberg. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall. p. 70
APPENDIX E
CONVENTIONAL STRATEGIC PLANNING
Source: Mintzberg. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall. p. 82-83
APPENDIX F
STRATEGIC PLANNING AS A “NUMBERS GAME”
Source: Mintzberg. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall. p. 84
APPENDIX G
CAPITAL BUDGETING AS AD HOC CONTROL
Source: Mintzberg. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall. p. 88
APPENDIX H
ELEMENTS OF STRATEGIC MANAGEMENT
Source: Johnson. G. & Scholes. K., 2002. Exploring Corporate Strategy. Text and Cases. 6th Ed. England: Prentice Hall. p. 17
APPENDIX I
ANSOFF’s GRID FOR CAPABILITIES PROFILE
Source: Mintzberg. H., 1994. The Rise and Fall of Strategic Planning. New York: Prentice Hall. p. 57-58
APPENDIX J
HOFSTEDE’s CULTURAL FRAMEWORK
Source: Huczynski. A. & Buchanan. D. 2001. Organisational Behaviour. An Introductory Text. 4th Ed. London: Prentice Hall. p. 651
HOFSTEDE’s CULTURAL FRAMEWORK
APPENDIX K
PROCESS OF DEVELOPING SCENARIOS
Source: Schoemaker. P., Winter 1995. Scenario Planning: A Tool for Strategic Thinking. Sloan Management Review. Vol. 36. p. 28-30
PROCESS OF DEVELOPING SCENARIOS
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DEFINE THE SCOPE. The first step is to set the time frame and scope of analysis (in terms of products, markets, geographic areas, and technologies). Time frame can depend on a number of factors: the rate of technology change, product life cycles, political elections, competitors’ planning horizons, and so forth. Once you have determined an appropriate time frame, ask what knowledge would be of greatest value to the organisation that far down the road. It is useful to look at the past and think aboutu what you wish had known then, that you know now.
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IDENTIFY THE MAJOR STAKEHOLDERS. Who will have an interest in these issues? Who will be affected by them? Who could influence then? Obvious stakeholders include customers suppliers, competitors, employees, shareholders, government, and so for. Identify their current roles, interests, and power positions, and ask how they have changed over time and why.
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IDENTIFY BASIC TRENDS. What political, economic, societal, technological, legal and industry trends are sure to affect the issues you identified in step one? Briefly explain each trend; including how and why it exerts its influence on your organisation. It may be helpful to list each trend on a chart or so-called influence diagram to identify its impact on your present strategy as positive, negative, or uncertain
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IDENTIFY KEY UNCERTAINTIES. What events, whose outcomes are uncertain, will significantly affect the issues you are concerned with? Again, consider economic, political, societal, technological, legal, and industrial factors. For each uncertainty, determine possible outcomes. Again, it is best to keep these outcomes simple, with a few possibilities at most. You may also want to identify relationships among these uncertainties, since not all combinations may occur.
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CONSTRUCT INITIAL SCENARIO THEMES. Once you identify trends and uncertainties, you have the main ingredients for scenario construction. A simple approach is to identify extreme worlds by putting all positive elements in one and all negatives in another. Alternatively, the various strings of possible outcomes (which jointly define a scenario) can be clustered around high versus how continuity, degree of preparedness, turmoil, and so on. Another method for finding some initial themes is to select the top two uncertainties and cross them. This technique makes the most sense if some uncertainties are clearly more important than others.
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CHECK FOR CONSISTENCY AND PLAUSIBILITY. The simple worlds you have just made are not yet full-fledged scenarios, because they probably have internal inconsistencies or lack a compelling story line. There are at least three tests of internal consistency, dealing with the trends, the outcome combinations, and the reactions of major stakeholders. First, are the trends compatible within the chosen time frame? If not, remove the trends that do not fix. Second, do the scenarios combine outcomes of uncertainties that indeed go together? Third, are the major stakeholders placed in positions they do not like and can change? If so, your scenario will evolve into another one. Try to describe this end scenario, which is more stable. The stakeholder test is especially critical when building macroscenarios involving governments, international organisations.
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DEVELOP LEARNING SCENARIOS. From this process of constructing simple scenarios and checking them for consistency, some general themes should emerge. The initial scenarios provide future boundaries, but they may be implausible, inconsistent, or irrelevant. The goal is to identify themes that are strategically relevant and then organise the possible outcomes and trends around them. Although the trends, by definition, appear in all scenarios, they can be given more or less weight or attention in different scenarios.
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IDENTIFY RESEARCH NEEDS. At this point, you may need to do further research to flesh out your understanding of uncertainties and trends. The learning scenarios should help you find your blindspots. Often, companies know a lot about their own industry but little beyond the fringes, from which the innovations may come. So you may wish to study new technologies that are not yet in the mainstream of your industry but may be someday.
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DEVELOP QUANTITATIVE MODELS. After completing additional research, you should reexamine the internal consistencies of the scenarios and assess whether certain interactions should be formalised via a quantitative model. As managers imagine different outcomes of key uncertainties, they can use formal models to keep from straying into implausible scenarios. The models can also help to quantify the consequences of various scenarios, say, in terms of price behaviour, growth, rates, market shares, and so on.
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EVOLVE TOWARD DECISION SCENARIOS. Finally, in an iterative process, you must converge toward scenarios that you will eventually use to test your strategies and generate new ideas. Retrace steps one through eight to see if the learning scenarios (and any quantitative models from step nine) address the real issues facing your company. Are there scenarios that you want to give others in the organisation to spur their creativity or help them appreciate better the up and downside risks in various strategies? If yes, you are done. If not, repeat the steps and refocus your scenarios the way an artist judges the balance and focal point in a painting. Half of this judgment is art, half is science.
There are four criterions to determine if your final scenarios are any good:
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Relevance: Scenarios should connect directly with the mental maps and concerns of the users;
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Consistency: Scenarios should be internally consistent (and be perceived as such) to be effective;
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Archetypal: Scenarios should described generically different futures rather than variations on one theme;
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Equilibrium: Scenarios ideally should describe an equilibrium or a state in which the system might exist for some length of time, as opposed to be highly transient.
APPENDIX L
EVIDENCES OF STRATEGIC PLANNING
Source: Byrne. J., 23rd March 2004. Strategic Planning. After a Decade of Gritty Downsizing, Big Thinkers Are Back in Corporate Vogue
Semler. R., 1993. Maverick. The Success Story Behind the World’s Most Unusual Workplace. London: Ramdon House
EVIDENCES OF STRATEGIC PLANNING
IBM: IBM failure to maintain its leadership in the personal-computer market, arguably one of the past decade's biggest strategic blunders, cost Big Blue as much as $90 billion in lost market capitalization, according to Adrian J. Slywotsky, a founder of Boston-based Corporate Decisions Inc.
APPLE COMPUTER CORP: Slywotsky, one of several new thinkers in the field, estimates that the decision by former Apple Chairman John Sculley not to license the Macintosh operating system in the mid-1980s cost Apple Computer Corp. $20 billion to $40 billion in value.
MICROSOFT: Microsoft Chairman William H. Gates III is redirecting his strategy toward the Internet. ``Every new change forces all the companies in an industry to adapt their strategies to that change,'' says Gates. ``But here was clearly the case where if we sat around and didn't recognize the thing and didn't understand it, someone else would take leadership.''
PROCTER & GAMBLE Co.: Instead of being called upon to eke out fractions of market share or revenue growth, today's gurus say, strategic thinking should be seen as an opportunity to transform a corporation and change the rules of an industry to its advantage. They decry incremental change. ``Our view of strategy has shifted from the classic Coca-Cola vs. Pepsi market-share fight to how do you shape the emergence of the new opportunity arenas, whether it's branchless banking, satellite telephony, or genetic engineering,'' says Gary Hamel. A good example of such a transformational shift is Procter & Gamble Co.'s decision four years ago to compete on the basis of low prices. That flew in the face of conventional strategic thinking, which argued that companies with premium brands never have to worry about being the low-cost producer in an industry. By challenging that widely held belief, P&G reinvented itself and its industry. Result: Profit margins are at a record 11.6%, up from 6.4% when the about-face in strategy occurred.
From 1985 to 1994, about $163 billion of stock market value was created in the retail industry. Some 25 companies were responsible for creating 85% of that wealth, and many of them did it with ``business designs'' that featured stores outside shopping malls, with low prices, quality merchandise, and broad selection. While Wal-Mart Stores Inc. generated $42 billion and Home Depot Inc. added $20 billion in value, Sears' retail operations captured less than $1 billion in that 10-year period.
SEARS: A major strategy overhaul led to the disposal of nonretail assets and a renewed focus on Sears' core business. Martinez renovated dowdy stores, upgraded women's apparel, and launched a new ad campaign to engineer a major turnaround at the department-store giant. But now, he has to prove he can make the business grow, a tough assignment since Sears is still essentially locked into relatively cramped mall-based stores. So a year ago, Martinez enlisted Slywotsky's Corporate Decisions to help Sears create a new future. ``What I liked most about them is that they came at it from a customer perspective,'' says Martinez. ``Strategy can sometimes be this inside-out, self-absorbed self-examination process. But they have an outside-in view of strategy. I was mightily taken with that, because one of the things that got the company in trouble was its lack of focus on the customer.'' After successfully testing the concept of hardware outlets, Martinez is now making a billion-dollar capital bet that Sears can gain growth in this new market. He hopes to have 1,000 freestanding, 20,000-square-foot hardware stores built in five years, with 200 of them up and running by yearend, at a cost of $1.25 million per outlet.
SEARLE PHARMACEUTICALS: Other devotees of Slywotsky's precepts include Searle Pharmaceuticals, which is customizing strategies to deal more effectively with managed-care organizations in certain markets.
PHILIPS ELECTRONICS: They are using Slywotsky's methodologies to help it make research-and-development investments for new technology-based products.
HEWLETT-PACKARD Co.: In turn, the notion of white-space opportunities is proving especially compelling for highly decentralized companies such as Hewlett-Packard Co. HP Chairman Lewis E. Platt now believes his most important role in strategy formulation is to build bridges among the company's various operations. ``I don't create business strategies,'' argues Platt. ``My role is to encourage discussion of the white spaces, the overlap and gaps among business strategies, the important areas that are not addressed by the strategies of individual HP businesses.'' By inviting such a broad range of people to the strategy table, HP gained viewpoints that would normally not be heard. Yet those opinions are critical to creating future products and markets. ``You have to bring in new voices to the process,'' says Hamel. ``I find it amazing that young people who live closest to the future are the most disenfranchised in most strategy-creating exercises.''
ELECTRONIC DATA SYSTEMS CORP.: EDS manages large-scale data centers, has opened its strategic-planning process to an even broader range of players. Four years ago, EDS launched a major strategy initiative that involved 2,500 of its 55,000 employees. Using Hamel to help guide the process, the company picked a core group of 150 staffers from around the world for the yearlong assignment. The group ranged from a 26-year-old systems engineer who had been with EDS for two years to a sixty something corporate vice-president with a quarter of a century of EDS experience. Similar approaches have been used by a wide range of companies, including Marriott Hotels and Helene Curtis Industries.
NOKIA GROUP: Unlike slow-growing Smucker's, Finland's Nokia Group had been exploding at a rate of 70% a year in the booming telecommunications business when it chose to involve 250 employees in a strategic review early last year. ``By engaging more people, the ability to implement strategy becomes more viable,'' says Chris Jackson, head of strategy development at Nokia. ``We won a high degree of commitment by the process, and we ended up with lots of options we hadn't looked at in the past.'' Among other things, the review forced managers to look at the convergence of different technologies and how they would affect the company. The most tangible benefit to date is the creation earlier this year of a new ``smart-car'' unit in Germany to develop products for the auto industry. Nokia hopes to use its expertise in cellular networks to create such products as integrated navigation and road-guidance systems. ``The smart-car project needed a multitude of disciplines to master the solution that will win in the future,'' says CEO Jorma Ollila. ``The think-tank approach addressed this challenge effectively.''
GENERAL ELECTRIC CO.: That's also the direction Jack Welch has been moving in ever since he nuked GE's central-planning department. Welch pushed responsibility for strategy down to each of General Electric Co.'s 12 unit heads, who meet every summer with Welch and his top management team for day-long planning sessions. ``The focus is on strategy, both near-term and a four-year look into the future,'' says Steven Kerr, vice-president for corporate management development. ``They lay out what they are going to do, what new products they are interested in, and what our competition is doing.'' The Corporate Executive Council, a group of GE's top 24 execs, also meets four times a year to dissect each business and where it is headed. But there's no one at GE with the title of head of strategic planning. ``If you had one, what would such a person do?'' asks Kerr. ``He would require reports.'' Bound in vinyl, no doubt. Definitely not the way the strategic-planning game is played anymore.
SEMCO: Ricardo Semler mentions that “Yes, I know the argument against five-years plans...But when we look five years forward, we can ask ourselves whether we want to be in a particular market, or whether we should drop a product, or whether we will need a new factory, among other such questions. So a five-year view is essential.”
APPENDIX M
STRATEGIC PLANNING PROCESS MODEL
Source: Steps in a Strategic Planning Process. 20th March 2004.
Although every strategic planning process is uniquely designed to fit the specific needs of a particular university, every successful "model" includes most of these steps.
The university begins by identifying its vision and mission. Once these are clearly defined, it moves on to a series of analyses, including external, internal, gap, and benchmarking, which provide a context for developing organization's strategic issues. Strategic programming follows and the organization develops specific strategies including strategic goals, action plans, and tactics. Emergent strategies evolve, challenging the intended tactics, and altering the realized strategy. Periodically, the organization evaluates its strategies and reviews its strategic plan, considering emergent strategies and evolving changes. It usually takes several years before strategic planning becomes institutionalized and organizations learn to think strategically. The graph in page one provides a graphical representation of these steps.
VISION AND MISSION: Identification of the organization's vision and mission is the first step of any strategic planning process. The university's vision sets out the reasons for organization's existence and the "ideal" state that the organization aims to achieve; the mission identifies major goals and performance objectives. Both are defined within the framework of the university's philosophy, and are used as a context for development and evaluation of intended and emergent strategies. One can not overemphasize the importance of a clear vision and mission; none of the subsequent steps will matter if the organization is not certain where it is headed.
ENVIRONMENTAL SCAN: Once the vision and mission are clearly identified, the university must analyze its external and internal environment. The environmental scan, performed within the frameworks of the and , analyzes information about organization's external environment (economic, social, demographic, political, legal, technological, and international factors), the industry, and internal organizational factors. The provided on this site are most valuable for the environmental scan. Please refer to the brief description of the .
GAP ANALYSIS: Organizations evaluate the difference between their current position and desired future through gap analysis. As a result, a university can develop specific strategies and allocate resources to close the gap (CSUN strategic planning leadership retreat, April 1997), and achieve its desired state.
BENCHMARKING: Measuring and comparing the university's operations, practices, and performance against others is useful for identifying "best" practices. Through an ongoing systematic benchmarking process campuses find a reference point for setting their own goals and targets.
STRATEGIC ISSUES: University determines its strategic issues based on (and consistent with) its vision and mission, within the framework of environmental and other analyses. Strategic issues are the fundamental issues the organization has to address to achieve its mission and move towards its desired future.
STRATEGIC PROGRAMMING: To address strategic issues and develop deliberate strategies for achieving their mission, universities set strategic goals, action plans, and tactics during the strategic programming stage.
Strategic goals are the milestones the campus aims to achieve that evolve from the strategic issues. The SMART goals model is essential to setting meaningful goals. Smart goals are specific, measurable, agreed upon, realistic, and time/cost bound.
"Action plans ... define how we get to where we want to go," the steps required to reach our strategic goals.
Tactics are specific actions used to achieve the strategic goals and implement the strategic plans.
EMERGENT STRATEGIES: Unpredicted and unintended events frequently occur that differ from the university's intended strategies, and the university must respond. Emergent strategy is "a pattern, a consistency of behavior over time," "a realized pattern [that] was not expressly intended" in the original planning of strategy. It results from a series of actions converging into a consistent pattern (Mintzberg, 1994, p. 23-25).
EVALUATION OF STRATEGY: Periodic evaluations of strategies, tactics, and action programs are essential to assessing success of the strategic planning process. It is important to measure performance at least annually (but preferably more often), to evaluate the effect of specific actions on long-term results and on the organization's vision and mission (Rowley, Lujan, & Dolence, 1997). The organization should measure current performance against previously set expectations, and consider any changes or events that may have impacted the desired course of actions.
REVIEW OF THE STRATEGIC PLAN: After assessing the progress of the strategic planning process, the university needs to review the strategic plan, make necessary changes, and adjust its course based on these evaluations. The revised plan must take into consideration emergent strategies, and changes affecting the organization's intended course.
STRATEGIC THINKING: With time, people in the university routinely make their decisions within the framework of the organization's strategic vision and mission. Strategic planning becomes an organizational norm, deeply embedded within the organization's decision-making process, and participants learn to think strategically as part of their regular daily activities (Lerner, 1999). Strategic thinking involves "arraying options through a process of opening up institutional thinking to a range of alternatives and decisions that identify the best fit between the institution, its resources, and the environment" (Rowley, Lujan, & Dolence, 1997, p. 15).