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Handbook for Managers of a Coffee Shop Chain

Extracts from this document...

Introduction

Handbook for managers The Best Coffee in Town Wellcome to our company! We would like to wellcome you in our company and our amazing team of The Best Coffee in Town. It is great to have you with us and to have an opportunity to work together. We believe that you will feel comfortable working in our team and we hope to be a valuable working opportunity. We believe in equality and we treat each other as well as our customers with all the respect we want for ourselfs. We hope that your stay at our company will be enjoyable and that we can provide you the best working environment. So good luck in your new possition and do not hesitate to ask for further information. Sincerely, Du�an, Jakub, Iveta, Sofia and Petra Contents WELLCOME LETTER......................................................................................... 2 Purpose of the hanbook........................................................................................... 4 Company description.............................................................................................. 6 Mission........................................................................................................ 6 Vision.......................................................................................................... 6 Organizational structure.......................................................................................... 7 Job desctription....................................................................................................... 8 Equal employment opportunities........................................................................... 10 Workforce diversity................................................................................... 10 Attendance policies.................................................................................... 10 Individual proces and behaviour................................................................ 11 Motivation at work................................................................................................. 13 Ethics...................................................................................................................... 15 Workplace.............................................................................................................. 16 Communication...................................................................................................... 16 Workplace violence................................................................................................ 17 Code of ethics......................................................................................................... 18 Discipline and termination of employment............................................................ 19 Learning at workplace............................................................................................ 20 Personality types..................................................................................................... 21 Values..................................................................................................................... 23 Goal setting............................................................................................................. 23 Team skills and team work..................................................................................... 24 Stress management.................................................................................................. 25 Cnflict management................................................................................................. 25 References............................................................................................................... 26 Purpose of the handbook This handbook will provide new manager with all necessary and important information he or she will need in a new job. After reading this hanbook he should be able to deal with all kinds of situations which may occur to him. Handbook will provide you with rich information on all requirements connected to your new job, companys stucture, goals and policies. Description of functioning of our coffe houses, companys mission as well as vision can be find here as well. This document is designed to lead you trough the situations and give you answers for your questions. ...read more.

Middle

* Attribution: "is the process of observing behavior and then determining its cause based on individual�s personality or situation" (Gupta, 2010). It is very important to know employees attribution because from that we can recognize his or her personality and attitude to the work. It is necessary to know if the given position is right for him or her. By observing we can find out all these information and evaluate his or her work. * Attitude: In our company attitude is placed on the first most important points. We have to be sure that the attitude of manager and also employees is right and they are doing their best. Attitude to the work is the keystone to the success. Motivation at work Manager�s responsibility is to make employees to do the work. To have a result of your job being well done it is necessary to motivate your employees. It is very important to know all employees, their wants, their goals etc. according to this information about employees we can find out what motivate them. Of course that one of the biggest motivation is money but it is not possible to give always money as a reward or as a point of motivation. In our company, manager motivates his employees in a several ways. He gives some opportunities such as money reward, longer holiday, longer breaks, some voucher for dinner for whole family, products for free etc. Thanks to these rewards employees of our coffee house are motivated more than enough and as a consequence they should do their job as good as they can. (Business performance, 2010) Ethics Ethics are essential in every workplace. Ethics in other words means to have ability to recognize the right and wrong sides of opinions, decision and attitude. Those abilities should belong to manager who is the most responsible person in the company. The ethical management model is very important. ...read more.

Conclusion

We want our employees to look forward to being at work. And the key thing they need to have is a friend in every colleague. To support this idea we organize team buildings monthly where the staff plays team games such as football, volleyball or baseball and can develop their relations among the team. Another part of the team building is verbal games based on communication. Since we realize that the communication is the important part of having the successful team. Stress management We know that even in our coffee shop where the customers look for mellow and relaxation can be time during the day when the employees have to handle a lots of stress due to the busyness. First of all, we believe in prevention of this situation. Therefore, as stated above we lead our employees to be a great skillful team to avoid it by good communication skills and good team performance. However, if such a situation occurs, the employees need to reduce it as much as possible. In such a case, every employee can take a five minute break after assurance that other colleagues agree with it. This break is for relaxation in the break room where the employee can use a punching bag or drink a coffee or tea according to the current need. The employee has to return on work place after 5 minutes. This procedure should improve performance during busy days and bring smile back on the employee's face again. The break has to be used be relieved from the pressure. Conflict management We hope that conflicts in our working environment will be rare. However, they may occur time to time. The best solution for this situation is the communication which is stresses everywhere. Therefore, we arrange meetings every second Wednesday in each month where we discuss current issues with the employees. The issue may be within the team or the coffee shop itself. It has to be solved on the meetings, no postponement is accepted. Manager of the concerned shop has to take an action and support the successful solution. ...read more.

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