Improving Secretary

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Marketing Assigment

Student: Amy Barry

Andrew Paul

Introduction

For the course Principles of Marketing we had to either introduce a new product or to better a product or service for the Faculty of Social Economics. We, Amy Barry and Andrew Paul, decided to better the service of the secretariat. Seeing that both of have had bad experiences using that service here at school, we decided to better that service. We also decided on this service because this a very important part of the Faculty of Social Economics, because this is what is considered the nerve station of that faculty.

As follows, we will give brief descriptions of the current situation is and elaborate on each point. And then we will explain what we will do to improve it.

The subjects that we will tackle are as follows:

> Personnel competency,

> Work hours and office location,

> Manuals,

> Notifications, and

> Student services.

Personnel competency

What we consider personnel competency is the way that the staff deals with the students, and the way that they handle problems and help the students. In this section