In the era of rapid technology changes lead to mass production, operation management and quality management connected more and more closely in business operation today.

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MSc Purchasing & Supply Chain Management                             Session 2003 – 2004

Module: Managing People                                                        Coursework: Part Two        

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In the era of rapid technology changes lead to mass production, operation management and quality management connected more and more closely in business operation today. Quality management is one of the most important aspects of operation management  The aim of this report is to critically analyze

Based on the separate analysis and case study provided below, it is clear to see that these five performances are considerably interacted with each other. In general, quality contributes to speed, cost and dependability and makes them work efficiently. And quality of products and services lays a solid foundation to the success of organisation. In the mean time, flexibility makes all efforts to save time and maintain dependability as well. Therefore, the more operation managers truly understand the above 5 performance and apply it properly and precisely into business operations, the greater chance he or she will be successful in their careers. And the organisation that focuses on the proper approach to achieve 5 performances is by all means to make huge profits in the long run.

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  1. Introduction                                                                3

2.0         Aims and objectives                                                        3-4

3.0        Critically evaluates the gaps within the college                 4

                                                

3.1 Leadership and management                                        4-5

Problems in short term

Problems in long term

3.2 Managing conflict                                                        6

Problems in short term

Problems in long term

3.3 People and change                                                        6-7

Problems in short term

Problems in long term

4.0        Conclusion                                                                8

  1. Recommendation                                                        9

5.1 Leadership and management                                        5-6

5.2 Managing conflict                                                        6-7

5.3 People and change                                                        7-8

6.0        List of references                                                         11

7.0        List of bibliography                                                        11

(*Note: total word count for coursework two is 2600).

In the 21st century’s dynamic and competitive business environment, how to effectively manage a diverse workforce is increasingly impacted by international considerations. An awareness of and sensitivity to the differing modus operandi of businesses and people around the world is imperative. From this sense, work relationship significantly plays a vital role in human-being’s social life.  As a result of, properly identifying, analyzing, and addressing the issues in the work place are one of the key skills of the supervisors or managers.

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According to the “Markwell FE College” case study, from the organizational behaviour percept, it is mainly covers three topics, in terms of Leadership and Management, Managing conflict and People and Change. Therefore, the author will critically analysis this case based on those three topics and how it is applied in this case.  Likewise, indetify and measure the gaps in this case provided as well. At the end, recommendations for addressing the issues with suggested ownership for the improvement of each problem in the order of priority.

The scenario

In “Markwell FE College” case, in the past the central ...

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