Information Systems In Business.

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Information Systems In Business

Simon Hickie

Assignment 2

Xiaowen Shen

(wenny)

30/11/02

capability

control

customers services

capacity

competitive adventage

E-Business ---- All electronically mediates information exchanges ,both within an organization and with external stakeholders supporting the range of business processes.

Definition by IBM(www.ibm.com/e-business) --the transformation of key business processes through the use of Internet technologies.

Arthur Andersen(www.globalbestpractices.com) have developed standard definition of business processes as part of their Global best Practices knowledge base. There are seven main operationg organizational processes:

1 Understand markets and customers. 2 Develop vision and strategy. 3 Design products and services .4 Markets and sell .5 produce and deliver services . 6 Produce and deliver services(services organization) 7 Invoice and service customer.

There are also six support and management processes:

1 Develop and manage human resources. 2 Manage information . 3 Manage financial and physical resources. 4 Execute environmental management programme. 5 Manage external relationships .6 Manage improvement and change.

E-commerce defined

E-commerce ---- All electronically mediated information exchanges between an organization and its external stakeholders.

E-c is often