Problem Definition There is a low level of job satisfaction at the Lima Tire Plant that is causing a high rate of employee turnover, specifically in the foremen position.

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Treadway Tire Company Case Study

Background

Treadway Tire Company is a major North American supplier of tires to original equipment manufacturers (OEMs) and replacement tire markets. They currently manufacture Treadway Primo, Treadway Performance, and other private tire brands.

Treadway's Lima Tire Plant, based out of Lima, Ohio is considered one of the company's top plants for productivity and quality ratings. A continuous operations plant - operating 24 hours a day, seven days a week with four rotating shifts - the Lima Plant produced approximately 25,000 tires per day in 2007 alone.

There are over 1100 employees at the Lima Plant location - 970 hourly and 150 salaried. The hourly employees are unionized by the United Steelworkers (USW) and are directly supervised by the salaried line foremen. The foremen possess a large bulk of the responsibilities at Lima, supervising all phases of production and quality assurance work as well as dealing with a variety of personnel, resource and administrative duties. They are often pulled in conflicting directions by the hourly employees, the union regulations and upper management. According to Brandon Bellingham, the plant manager at Lima, "Meeting performance goals is the most important