MAP 556

HOMEWORK PROJECT

PROVIDING NEGATIVE FEEDBACK

HUONG DIEU DANG

                                           MBA CLASS – COHORT 1


As a banking official of the Bank for Foreign Trade of Vietnam (Vietcombank), I have to supervise interns and colleagues who are on probation. According to the bank’s policy, I am asked to give them feedback at the end of the year. However, in response to your request for this assignment, I decided to provide my objective comments over phone to Mr. To, who was an intern and have been on probation at Vietcombank since the beginning of 2004. Through this experience, I recognize the importance of how to give an effective feedback.

As I left Vietcombank, Hanoi for the Eller College of Management, Arizona at the end of this July, my feedback just covers the first seven months of 2004. A written copy of my feedback will be sent to the bank later. Based on Mr. To’s performance at the bank’s Marketing Division during that time, my comments to him are divided into four areas: communication skills, understanding of job, technical understanding, and potential for advancement.

 Communication skills

Mr. To demonstrated good communication skills while performing his duties within the marketing division.  His ability to listen to the bank’s new clients (small and medium enterprises- SMEs) and convey to his colleagues clients’ needs for financial funding was demonstrated in the successful implementation of Vietcombank’s micro-credit program supporting SMEs, particularly in private sector. 

Mr. To effectively interacted with the project finance division and clearly explained SMEs’ concerns on mandatory collaterals in applying for banking financing. Thanks to his efforts in passing feedback from SMEs, the rigid financing procedure in which financing decisions had been based on the collaterals rather than on the feasibility of business plans was removed. Mr. To exhibited ability to smoothly communicate across the bank’s channels while maintaining good relationships with SMEs, which became the key client segment of Vietcombank in the reform to diversify investment portfolios and reduce credit risk.

Join now!

Job understanding

Though sometimes digressing from his core duties, Mr. To was quite knowledgeable of the scope of work activities expected of him. Within the realm of client segmentation, he properly analyzed characteristics of the two key client segments and researched their needs of financial support from Vietcombank. For example, based on researches, Mr. To pointed out that monopolistic state owned enterprises had long term investment projects guaranteed by the Government (low risks, questionable feasibility), possessed sufficient collaterals for the loans but were under poor management models. Contrary, small and medium enterprises (SMEs) in private sector had feasible business projects, ...

This is a preview of the whole essay