He communicate good to because he is a good listener and he is an polite person to. He works in a team and he can empathies with people to. He have some qualifications to but he haven’t experience because he never was an Warehouse manager in a other company. he knows a lot of the products we are selling so that are all good things because his skills doesn’t differ a lot with the listed skills I have made.
If you are going to recruit new staff, what kind of employees do you want than?
A technical person (somebody who can settle all orders):
Skills:
- Work under pressure
- Work quickly
- Computer skills (know how to make orders with the computer)
- Polite
- Hard working
- Trustworthy
- Qualifications
- Experience
These functions the technical person must have to work for my company.
A commercial person (somebody that advertising our products)
- Hard working
- Good listener
- Social type
- Taking responsibility
- Polite
- Trustworthy
- Qualifications
- Experience
- Knowledge of products/services
These skills the commercial person must have to work for my company because if he is advertising our products he have to know what kind of products we have and he have to take responsibility because if he do not does his job good our company don’t get customers. He must have work experience because we want somebody that knows how to advertising products.
Secretary (somebody who can fix appointments with customers)
Personal skills:
- Patience
- Interpersonal skills
- Politeness
- Listening
- Building trust
- Empathising with people
Communication skills:
- Good knowledge of language
- Social type
- Good listener
- Polite
- Cooperative
- Trustworthy
Employability skills:
- Qualifications
- Experience in similar role or the same industry
These are the skills that a secretary have to need if she want to work in my company because we want someone who can talk friendly with our customers and we want somebody with a good knowledge of language to because people of the foreign calls to our company to, if they want to make an appointment or something.
Do you have to work in the warehouse to?
Officially a Warehouse Manager doesn’t have to work in the warehouse, he just have to look if his staff works good and he have to put all the orders in the systems if the day ends. But because it is boring if the manager sit all the day in his chair and watch football news or something, so he pick up orders to or some the manager goes to one of our companies to deliver some orders. So if you want to do nothing you can sit and watch a movie but you can work to if you want.
Do you have to ask the director first if you want to recruit some new staff?
The Warehouse manager don’t have to ask the Directors if he want to fire a employee or if he want new staff. The manager is the only one that have the responsibility of his staff and the warehouse. So the manager can make new contracts for his staff but if the warehouse is a mess and if the customers gets wrong products every time, the Directors can go to the Warehouse manager than and they can fire him than.
- Look at the job-descriptions in your chosen company and investigate if the listed skills are part of the job descriptions.
Job description
Job title Assistant Warehouse Manager
Department Warehouse
Responsible to Arthur de Bruin
Scope of the post The Assistant Warehouse Manager’s main role is to assist the Warehouse Manager
Responsibilities The Assistant of the Warehouse Manager is the one who is taking responsibility if the Warehouse Manager is sick or if he is on vacation. If the Warehouse Manager is gone his Assistant have to look if the other employees do their job good. But he have to pick up orders to so he have to work as well and the Warehouse Manager do not have to pick orders or something.
These are some responsibilities that the Assistant have to do while the Manager is sick or on vacation:
- Looking if the employees doing their jobs
- Pick up orders
- But some orders in the systems
- Check what kind of orders have come that day
- To make some orders
- To control if the other employees have pick up the right products for an order
Compiled by K Mangar
Date 18 March
This is one of the job descriptions of the company and as you can see some listed skills are part of the job description.
- Hard working
- Working in a team
- Taking responsibility
- Experience
- Knowledge of products/service
These skills you need to fulfil this functions because you are the boss than if the Manager isn’t in the company. So you have to take responsibility than and you must have knowledge of the products/service.
Task 2:
- With your chosen job advertisement as a basis obtain the job description and application forms needed to apply for this job.
2. Examine the job description and application forms and draw up a list of skills you may need to do this job effectively. Use the skills you described with P1 and compare them to the skills you already possess and describe how you would demonstrate those skills during the application process.
Communication skills:
- Good knowledge of language
- Social type
- Listening
- Building trust
- Cooperating with others
- Interview skills
- Hard working
Personal skills:
- Patience
- Empathizing with people
- Avoiding conflicts
- Taking responsibility
- Working in a team
- Polite
Employability skills:
- Qualifications
- Experience (work)
- Knowledge of products/service
- Effective in meeting targets
- Raise a professional standards
Communication skills:
I already possess a few things of the communication skills: I have a pretty good knowledge of language because I can speak Dutch, English and Hindustan and I understand a little bit Spanish. I am an social type because I am not rude to people. I can listen to people if they are talking to me and people who I know can trust me. I can cooperate with other people to so that is not a problem for me to. The only thing that is difficult for me is that I can’t do an interview very good because I only talking about the information and that is boring I think so I have to work on that.
Personal skills:
I don’t have a lot patience because if I have to wait long for something or if a customer keep asking questions I let somebody else to help the customer. (customer in the company where I work for). So I have to work on that. If people have a conflict I always go to see that so I have to work on that to. I can take some responsibility to because I always finish things that I have to do and I can work in a team to because I can work with other people. And I am polite to people to so that is not a problem for me.
Employability skills:
I do have an MAVO qualification and I am trying to get the qualification of this education to so I do have qualification’s. I have work experience to because I have brought papers in my neighborhood and I have worked in a call center. I have knowledge of products for the company where I work for know but later if I work in an other company for mine real work it will be no problem to have the knowledge of the products of the company.
I have to work to get targets of the company because I don’t know how to convince the people.
If I have an application and the manager will ask me what my skills are I can say what my personal, communication and employability skills are and things where I have to work for so that my skills will get better and better. An example is that I can say that I work hard and that I am a social person and that I am polite as well. But I have to work on my interview skills and that I have to work harder to get more customers for the company (if I want to be a representative).
Sources:
Unit book
3. Write a report (using the template on P 171) to your tutor for tasks 1 and 2.
Confidential
For: Mister van Hoof, Unit teacher
From; Kavish Mangar, Student Date: 28 January 2008
- TERMS OF REFERENCE
In this report I will tell you how I have found mine job opening. I found mine job opening at and it is a job opening of a Representative.
I will tell what I have done to get this job opening, and what the functions are of a representative.
- PROCEDURE
I will tell you what for steps I have followed to get this job opening:
-
First of all I entered the site and I had searched for job openings.
-
I had found a site called so I entered that site.
- If you enter the site you will see Top 10 Careers and I search a job opening at Management.
- You will see now what management is and is there are job openings found. There are a lot of different job openings so I clicked on 1-800 CONTACTS, INC and I searched there further for a job opening.
- After I clicked on 1-800 CONTACT, INC there were a lot of job openings so I searched for a representative and I clicked on that link and that is the job opening that I have found.
- FINDINGS
- I have found a job opening of a representative and there was a lot of information of a representative so I have found the right job opening.
- I have found what kind of qualifications a representative must have and what the functions of a representative are.
- You can find what the Job type, shift, Nearest Large city, Posting type and Job reference number are of the representative and there is a lot of information in this job opening.
- CONCLUSIONS
I have searched a lot of information about a representative and mine conclusion is that a job of a representative is very interesting for me because you get a car of the company and a nice suite to but the most important is that you get very high wages.
It can reach the 5000 euro’s in a month!
- RECOMMENDATIONS
If I want to become a representative I must learn to talk more so that I can make companies Customers of the company where I work for. I don’t know how to talk with the companies and make them a customer so I much teach that.
Task 3
- Produce a leaflet, explaining the different forms of communication for your new staff which should include two tables:
A: A table listing and describing all electronic methods of communication available in businesses. You also should include examples of situations and recipients that each method would be suitable for.
B: A table listing and describing all non-electronic methods of communication available in businesses. You also should include examples of situations and recipients that each method would be suitable for.
C: Make clear in your leaflet why certain ways of communication are suitable for certain situations and why other ways should be avoided at all costs. Give clear reasons and advice to your future employees so they know why you made your choices.
Task 4
- Execute a research into the current market of MP3 players using at least 3 different sources.
- CBS or another source of secondary market research information.
- Your own primary research (using methods like a questionnaire, interview and observation)
- At least one the following sources (newspaper, trade journals or magazines)
As you can see in the graphics the mp3 player isn’t so popular yet in 2001, but in 2002 more people bought the mp3 player because they liked it and they want to listen to music if they are going to there work or school. And in the other graphic you can see that the most people who bought an mp3 player are 16 till 24 years old. The people who are 65 years or older don’t use an mp3 player because they don’t go to work and the most old people don’t know how the mp3 player works. So these graphics are important if I want to know more information about the target group. So the conclusion of these two graphics is that we have to design an mp3 player for the young people (16 till 24 years old). And that more people bought an mp3 player because in 2002 more people have bought an mp3 player and it is increased every year.
A- Research CBS
Especially young people are buying a lot of the new depict and sound bearers. As you can see in the diagram the people of 16 till 24 years bought a lot of electronic products. In a year time the young generation has bought a lot of mp3 players, DVD-players and CD-player etc.
So as you look at 2001 and if you look in 2002 you can see that the products have increased a lot. There aren’t a lot of interests by old people because they don’t need mp3 players or something like that. The old people use a normal television so they don’t need a broad image television. So as you can see in the diagram the old people don’t buy electronic products a lot.
So the conclusion of the site of CBS is that the young generation buys a lot of electronic products and that the old generation isn’t interested in electronic products. So the goal is to make designs that the young generation like. For example small mp3 players because the young people want to put them in there pocket because that is easier and they will buy them a lot. On the market of the mp3 player there are a few problems to because, the negative price developments are typical for the consumer electronic sector. Because of the speed of the technological developments in the world of consumer electronics result in rapidly decreasing prices. If there comes new electronic products on the market this month (new expensive PC’s, TV, camera, mp3 players etc.), there comes a better model the next month and cheaper as well. So the old model will then worth less. Alongside high sales figures, shops selling consumer electronics are also confronted with lower prices. So the TV’s, video equipment, photo cameras, mp3 players in particular have fallen substantially in the last few years.
So this is important information to because we have to design an mp3 player which the best and newest functions so that people will buy it every month. So the conclusion of the CBS research is that our target group is young people. We have to design an mp3 player that young people like (different colors, icons on the mp3 player (flowers, tribals), small etc.).
And we have to design an mp3 player with the newest functions, functions that the mp3 player don’t have. We have to design an mp3 player with Bluetooth and external memory because other mp3 players don’t have these functions and people will buy our mp3 player each month because we are the only company with such an mp3 player.
So the biggest priority is to make an mp3 player with functions that the other mp3 players don’t have, and an mp3 player with a normal price so that the most people can buy it.
C- At least one of the following sources (newspaper, trade journals or magazines).
I have found a research about mp3 players in the magazine of Packard bell.
Mp3 player – Purchasing power
Packard Bell have done research about the mp3 players en how much people buy the mp3 players and how much they want to spend for a mp3 player.
47% of the youngest group spends 30 till 70 euro’s for a mp3 player. The youngest groups are people who are 8 till 16 years old. Packard Bell has asked to people how much they want to spend for an mp3 player. They have asked questions to people of 16 till 24 years old. 41% of the people prefer mp3 players between the 70 and 110 euro’s so they want to spend a lot of money because they have the guarantee that the mp3 players are of good quality. And 19% of the people prefer to spend above the 200 euro’s for an mp3 player because they want to have a lot of memory and they want to have guarantee that they have bought a good thing. And the people who spend above the 200 euro’s are normally 25 till 35 years old, because they have a good job and they can spend 200 or more euros.
In 2005 people bought different mp3 players because the mp3 player had more functions, they can play games on the mp3 player and they can listen to music at the same time for example. So for the new functions people bought new mp3 player and the old mp3 players of them where good only they haven’t a lot of functions (40% of the man bought new mp3 players and 30% of the women bought new mp3 players).
And in 2007 they don’t need all the new functions because by the man it is gone down till 6% and by the women it is gone down till 8%, so that is a big difference.
Customers buy a new mp3 player now because the old mp3 player of them is broken, but they buy an mp3 player that have a lot of memory (2GB or 3GB) and they want a mp3 player that has good quality. The memory is important for people because if they want to put a lot of songs in the mp3 player they need a lot of memory (3 GB for example), so that’s why we have to design an mp3 player with external memory because the people can decide than if they want more memory or not.
The conclusion of this research is that our target group is people that are 16 till 2 years old and that our mp3 player has to be between the 70 and 110 euro’s. And people like mp3 players without a lot of functions, so we have to put only some important functions in our mp3 player (Bluetooth, external memory). And we have to make an mp3 player with memory of 1 or 2 GB, if people want more memory they can buy it because our mp3 player have external memory.
Sources:
Elroy Lima and I have the same source about the research of Packard Bell. But we have done it by ourselves.
- Present your results and findings in three ways:
- An oral presentation to the Board of Directors
- A summary of your findings in a formal business report.
Confidential
For: Mr van Hoof and Mr Seele, Unit teacher
From; Kavish Mangar, Student Date: 28 January 2008
1.0 Terms of Reference
I have found some researches of mp3 players, and I am going to tell how I have found these researches and what kind of information I have found. I have searched a research on and I have done an own research and I have asked questions to people about mp3 players and I have found a research in a newspaper named “Packard Bell”. The research of CBS is an secondary research because I have found it on the internet and I don’t have made that by myself. The research is Packers Bell is a secondary research to because I have found that in the magazine of Packers bell. And the Questionnaire is a primary research because I have made the questions by myself and I have interviewed the people, so I do not have searched for information on the internet or in magazines. And now I am going to tell something about these researches.
- Procedure
I will tell you what steps I have followed to find these researches.
2.1 I have searched on the website for researches of mp3 players
2.2 I have found a research about mp3 players and I have found some graphics to 2.3 That is how I found the research about mp3 players on .
2.4 I have done an own research to, I have made my own questions about mp3 players.
2.5 And I have asked the questions to people who where in the Media Market.
2.6 I have made some graphics to about the questions. Because you can clearly see than what the people prefer of an mp3 player.
2.7 And that is how I have done my own research.
2.8 And I have searched for a research in a magazine to.
2.9 And I have found a research of Packard Bell and I have translated that in English.
- Findings
3.1 I have found in the CBS research that old people do not buy mp3 players and that our target group has to be people that are 16 till 24 years old.
3.2 I have found in the Packard Bell research that the most people do not need all kind of functions in there mp3 player. And that our target group has to be people that are 16 till 24 years old and that they spend 70 till 110 euro’s for an mp3 player.
3.3 I have found in the questionnaire that the most people spend 75 till 150 euro’s and that they likes different colors and icons on there mp3 player. And that they look a lot at the appearance of the mp3 player.
- Conclusions
Each research have there own conclusion: The conclusion of the CBS research is that the oldest people do not buy mp3 players because the do not know how to use it or just because they do not use it. And the most people who bought an mp3 player are 16 till 24 years old so those people will be our target group.
The conclusion of the Packard Bell research is that the most people who spend 70 till 110 euro’s are people that are 16 till 24 years old so those people will be our target group (the same conclusion of the CBS research). And that the people do not need all kind of different functions because they just listen to music with there mp3 player.
The conclusion of the questionnaire is that the people want an mp3 players with different colors and different kind of icons on there mp3 player. And the people want an mp3 player that is only specialized in music because they do not need all kind of functions.
5.0 Recommendations
5.1 I have to give a presentation to the Board of Directors with the findings that I have found.
5.2 If the Board of Directors can use the findings that I have found, they can present a new mp3 player on the market with the new functions I have searched for (Bluetooth, external memory).
4 Compile a short table in which you point out which recipients are likely to find the methods you have used helpful for their own information. Refer to the table you have prepared in outcome activity 4.3.
- In the oral presentation to the Board of Directors on of the members of the Board is profoundly deaf. Consider and describe the changes/adoptions that need to your presentation so this deaf member can gain the maximum benefit of your effort.
I have to show him the graphics that I have made, because he will understand it than. And I have to speak with my hands and I must speak clearly so that he can see what I am talking. And I must write the important things of the mp3 player (price, memory, appearance, functions etc).With the important things I mean the three researches and the conclusion of the researches and the graphics of the researches. We remember more of what we see than what we hear, so showing images can be the best way to help the deaf member to understand the message. I have to talk with my body as well because someone who is trained in observing body language can pick up many other messages too.
- Write an email to you Manager at Sound Blaster PLC in which you point out the requirements that are necessary for your presentation and in which you justify the methods you used for collecting and presenting the information is suitable for the Board of Directors.
To: Mr. Tutti
Manager Sound Blaster PLC
From: Mr. Mangar
Employee marketing department
Dear Sir/Madam,
I have to do a presentation to the Board of Directors and I have a few requirements for the presentation:
- Beamer
- An computer
- Pictures to show the Board of Directors
- Graphics to show the Board of Directors
- Information of the researches that I have done (CBS research, Packard Bell research and questionnaire)
- Speaking scheme, because there is an deaf member and if I give him the speaking scheme he can follow what I am going to say
- Leaflet, so that the Board of Directors can see the important points
So these requirements I need so that I can give a good presentation to the Board of Directors.
Yours sincerely,
Kavish Mangar
- Prepare a written assessment after your presentation and clearly address the things you could have done better or in another way to make the presentation more effective. Clearly list which improvements you could have made and how you would do that.
My presentation wasn’t bad but I have done a few things wrong, by the goal of the presentation I said that the Board of Directors probably can present a new mp3 player after my presentation but, that was wrong because I only have to tell the market information and features/ideas of the new mp3 player so I have to do that better next time. I have to make the graphics different to the next time because the Board of Directors didn’t understand all the graphics because the ages and prices were different so I have to that better to. And I didn’t was enthusiastic when I was holding the presentation. It was only about the information and graphics so I have to work on that to. A little bit entertainment the next time or some jokes or something like that.
B- Own research (Persons who are shopping at Media Market).
Questionnaire:
Hello Madame/Sir
I have a questionnaire about mp3 players and I have a few questions.
We want to design our own mp3 player so I need to know what the people think about mp3 players. So would you like fill in some questions?
- Of course 80%
- I don’t have any time now 20%
How much would you spend for an mp3 player?
Would you like to spend money for the appearance or the memory?
Why?......................................................................................................................................
Do you think that youngsters are buying more mp3 players than adults?
Why do you think that?...........................................................................................................
If you bring an new mp3 player on the market, who would your target group be?
Why would you do that?.........................................................................................................
Do you think that if the youngsters buy mp3 players the adults want to buy them to?
Why do you think that?...........................................................................................................
If there comes a new an new mp3 player on the market with new functions, would you buy it than?
Why?.......................................................................................................................................
Are the youngsters looking more to the appearance or to the memory of the mp3 player?
- Appearance 29%
- Memory 31%
- Both 40%
Why do you think that?...........................................................................................................
If you are going to bring an mp3 player on the market, which new functions would you design for the mp3 player?
- Bluetooth 68%
- Something else,………… 10%………………………………………………………
If there comes an new mp3 player with Bluetooth and external memory, who will buy them it is most do you think?
Why do you think that?...........................................................................................................
Do you think that the mp3 player would by cheaper in the future, because there are coming different unknown brands?
Do you prefer small mp3 players or big mp3 players?
Why?.......................................................................................................................................
What kinds of colors do you like the most?
Do you like different kind of icons on your mp3 player?
Why do you like that?.............................................................................................................
Do you prefer an mp3 player that suits by your clothes?
Why do you want that?...........................................................................................................
Do you prefer an attached USB or a separated USB?
- Attached 52%
- Separated 48%
Why?.......................................................................................................................................
Do you like Bluetooth in your mp3 player?
Why do you like that?.............................................................................................................
When do you listen to music with the mp3 player?
- All the time 11%
- When you go to school 59%
- When you are going to sleep 30%
Do you like an mp3 player with external memory?
Why do you like that?.............................................................................................................
Would you buy an mp3 player from the brand Sound Blaster PLC? (mp3 player with Bluetooth and external memory)
If you answered NO, why not?...............................................................................................
Thanks for filling in these questions, and I hope that you have a nice day further!
(I have interviewed 50 people, 25 women and 25 men)
1.
As you can see the most people fill in the questionnaire because in was easy to fill it in. some people couldn’t fill the questionnaire in because they had no time for that. But of course I have asked other people to fill in the questionnaire.
2.
As you can see the most people want to spend 75 euro’s, these are people who are 16 till 27 years old and they will be our target group because our mp3 player would be round the 100 euro’s.
3.
Why?: Because for the most people the memory is more important than the appearance because if you have a little bit memory you can’t put a lot of music in the mp3 player. (58 % of the people said a answer like this, 42 % of the people said that the appearance is more important)
4.
Why do you think that? Because adults don’t need an mp3 player becausee they go with their car to work and listen to music in the car than, so for the most adults an mp3 player isn’t important. (88% said a answer like this and 12% said that the adults need an mp3 player).
5.
Why would you do that? Because the most youngsters have an mp3 player and if I come with something new, the most young people will buy an mp3 player with Bluetooth and External memory I think (this is the best answer that some people said).
6.
Why do you think that? Because the most parents of people that I have interviewed have an mp3 player to because their daughter/son have an mp3 player. (51% of the people said yes and 49% saif no)
7.
Why? Because I don’t know what kind of functions the mp3 player will have, but if the mp3 player will have functions that other mp3 players don’t have I would but it. (this answer I get from the most people)
Why do you think that? Because both of the things are important if you want to have a good mp3 player. Peoople will not buy an mp3 player with good memory and ugly appearance I think. (this was the best answer the most people said).
Something else: I would design an mp3 player with icons that are moving on the mp3 player. That would be good for the appearance of the mp3 player I think, and with bluetooth and external memory in the mp3 player, the mp3 player will sell very good than. (this was an idea of an person that I have interviewed).
Why do you think that? Because if the youngsters hear that there is an mp3 player on the market with Bluetooth and external memory the will go and buy it immediately I think, and some adults even don’t know what external memory is so it isn’t so important for them. (this is the best answer the people said)
There are a lot of unknow brands know, supermarkets like Aldi and Lidl sells mp3 players know, so that’s why we have to design an mp3 player that isn’t so expensive but with the newest functions there is. (Bluetooth, External memory)
Why? Because if the mp3 player is big you couldn’t but it in you pocket or something because it will be heavy and people can see that you have an mp3 player in you pocket, so that’s we I prefer a small mp3 player. (the most people said an answer like this, 88% of the people likes small mp3 players and 12 of them like big mp3 players).
As you can see the most people likes Black,Pink and wite because those colors are the standard colors that people buys. So it is imporant for us to make different colors, because all the people wants their own color If they want to buy an mp3 player.
-
Why do you like that? Because it is good for the appearance, an mp3 player that is only black or pink isn’t so pretty I think. If there are some flowers or balls, or tribals on the mp3 player the most people like them before hearing the functions of the mp3 player. (the most people said a answer like this.
-
(67 % said Yes and 33% said No)
Why do you want that? Because it is ugly if you have a pink mp3 player with an green shirt I think, so I need an mp3 player with more colors, or that the icons are different colors, or just black or wite. (the most people said a answer like this).
Why? Because it is easier if you want to put some new music in the mp3 player and you are by somebody else, you don’t need a cable or something than, that’s why an attached mp3 player is easier. (the most people said a answer like this)
Why do you like that? Because I can send pictures and songs to friends and you don’t need to use the computer than because you can send it to each other. (the most people said a answer like this)
As you can see the most peole use the mp3 player when they are going to school, so we need a simple mp3 player that is specialized in music, because the most people don’t use different functions but they listen only to music.
Why do you like that? Because if I want more memory I can but it in the stores, so I don’t have to remove songs or pictures but I can buy more memory. So that is very handy for the people.
(the most people said a answer like this)
There isn’t a lot of difference because it is an unknown brand for them, but this mp3 player have Bluetooth and external memory so the most people will but it, and if it is good Sound Blaster PLC can be a rival to the Apple iPod.
- An leaflet containing the highlights of the data you have collected
- Introduction
- Goal of the presentation
- Contents of the presentation
- Planning of the research
-
Outcomes CBS
- Outcomes Questionnaire
- Outcomes Packard Bell
- New features/Ideas
- Conclusion/Recommendation