Similarities & Dissimilarities between the Philosophies of TQM Gurus

University Degree Business and Administrative studies

Prepared for

Dr. M.Z. Mamun

Course coordinator, Total Quality Mgt.

Faculty, school of Business

Prepared by

Tarek Bin Hossain 97 – 00334 – 1

Goutam Saha 98 – 00664 – 1

Ashfaque Hussain 99 – 01058 – 1

Sohail Alim 99 – 01045 – 1

Moinul Mustafa 97 – 00403 – 2

May 9, 2007

SCHOOL OF BUSINESS,

AMA INTERNATIONAL UNIVERSITY – BANGLADESH

ABSTRACT

The contemporary approach for any company to get competitive and strategic advantage is to initiate TQM approaches for Quality improvement. But due to several criticisms, many companies view that TQM approaches are expensive and often unsuccessful. They view that it is difficult to embrace TQM as because it needs an overall change in the organizational culture. Moreover, TQM approaches require a set of guidelines that must be conformed to achieve the goals. Eventually, the problem that lies is to maintain the philosophies of TQM since there are many contradictions between different philosophers. In this regard, three TQM “Gurus” are renowned for their philosophies and gained interests among companies. They are – W. Edwards Deming, Joseph M. Juran and Philip B. Crosby. A discussion on their philosophical similarities and dissimilarities are as follows:

SIMILARITIES

DISSIMILARITIES

Since there are many differences and contradictions in all of those policies, business firms are in dilemma to use which of the philosophy. Moreover, these philosophies don’t provide a comprehensive framework of how to use them for gaining the TQM for the organization. Therefore corporate leaders must understand the differences and commonalties in the three philosophies and tailor and approach that fits their unique culture, organizational systems, current strategic issues.

Eventually, it is mandatory to say that these three philosophies are basic foundations to the TQM approach and are fundamental in thinking of total quality. ...