Derbyshire Business School

Contents:

Introduction:

BT Group PLC is the listed holding company for an integrated group of businesses that provide voice and data services and have four separately managed lines of business BT retail, BT Open world, BT wholesale and BT Global solutions in the UK and elsewhere in Europe. BT Group is the UK’s most recognized telecoms provider. In the late nineties the group set out to be the most successful worldwide communication group. (). However BT in a way failed to build on its strength and was outpaced by a number of aggressive European competitors and by local Vodafone. During 2001 BT’s strategy to transform itself and become a global player failed mostly due to

  • Its failure to find strong partners
  • The company’s plan for international expansion resulted to considerable investments and low returns and BT invested heavily in third generation mobile phones from which revenues will take some years t be revealed.

Consequently BT was faced with a huge debt and was forced to sell off almost all of its international assets and subsidiaries.

Currently BT is competing in a hostile environment. There around 170 fixed line providers, five mobile providers, 59 mobile service providers and 700 ISPs (Datamonitor, 2002) that require BT to defend its position. (www.btplc.com)

It seems that BT management manages to find a strong partner to co-operate with. The latest market growth strategy adopted by BT is the formation of a £840m strategic alliance with HP aiming to “address mutual growth opportunities in the global information and communication technology” and also to build each other’s core capabilities. ()

Value Creation:

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There are several indicators of company performance that the managers can turn to. Ideally managers should balance their assessment of the company’s overall performance with the evaluation of the company’s strategic business unit (SBU’s) (Scott, 1998). The following figure represents a summary of the issues that managers need to examine when it comes to evaluating company performance.

Market Share Analysis:

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